BILLING CLERK/BUSINESS OFFICE ASSOCIATE

Located in Franklin, Tennessee, Williamson Health is one of the South's most exceptional health care systems with a 203 bed hospital (Williamson Medical Center), over 40 providers at our Williamson Health Medical Group locations, the Bone & Joint Institute and the Monroe Carell Junior Children's Hospital Vanderbilt at Williamson Medical Center. Williamson Health offers comprehensive in-patient and out-patient services. We have more than 825 providers representing over 70 medical specialties and sub-specialties.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.

Position Summary
To maximize workflow efficiency in the Business Office by assisting with incoming calls, face-to-face patient encounters,
claim follow up and minor aspects of revenue cycle.

Position Requirements
Formal Education / Training:
Must be a high school graduate or equivalent, have PC and calculator experience, and have good communication skills to
discuss account financials with patients
Workplace Experience:
Prior experience in a medical setting with a moderate knowledge of the revenue cycle. Must have good customer service
and intra-personal skills. Job requires close attention to detail
Equipment and Skills Training:
Athena Health EHR system, Allscripts EHR systems, and Phreesia for patient intake and payments
Physical Environment:
Business Office
Physical Effort:
Requires sitting for prolonged periods of time, and viewing the computer screen. Must have a clear, understandable
telephone voice.

Key Results
1. Assist phone patients with basic account
information or request, i.e., account balance,
itemized bills
2. Assist walk in patients with itemized bills or
direct them to the appropriate financial
counselor
3. Utilize EMR to document all information
discussed with each patient encounter.
4. Forward incoming calls to appropriate staff
member as needed
5. Retrieve incoming payments and post them to
the necessary systems
6. Utilize the EMR software workstation to scan
source documentation
7. Calculate deposits required for collection prior to
surgery based on remaining patient deductible
8. Help with facilitation of claim f/u with payers
9. Help to resolve claim rejections and denials
10. Help obtain authorizations and pre-certs if
needed
11. Handle and prioritize multiple tasks
12. Complete any other job duties assigned by the
department Director or Supervisor