$18.50 - $23.25/hr
Other
Posted 13 days ago
Job description
The Service Coordinator is a critical role in Vertiv Services Scheduling and Planning group responsible for scheduling, directing technicians and ensuring execution of service activities. This position contributes to the company by ensuring that all work orders are fulfilled to meet contractual requirements, maximizing revenue, nurturing internal and external customer relations, and building a positive image. The position is best suited for individuals who enjoy performing routine tasks, can handle a high-volume of work, is self-motivated, is customer focused, has good verbal and written communication skills, strong planning and organizational skills and is solutions and results oriented. This is a full-time, 40 hours/week M-F position. Prior appointment setting/scheduling experience is preferred.
Responsibilities
- Assist Customer Engineer with all rescheduled PM's by updating the RSCH customer notes.
- Maintains a master schedule of all CE's daily service activity/events on the Managers Board.
- Dispatch scheduled events, warranty, start-up, load banking, special testing, battery replacements, and scheduled maintenance
- Ensure quality oriented and timely PM completions, start-ups, and service calls
- Coordinate preventative maintenance service for all customers within the District including services provided by Service Partners (SP).
- Monitor and manage scheduling of all Customer Engineer's (CE's) and SP service events within the district geographic service area, including assisting scheduling of preventative maintenance, emergency service (in coordination with the CRC), warranty, and start-up. Power District Operations Coordinators also assist scheduling of load banking (requirements, ordering, pickup & delivery) and test equipment.
- Manage the site activation/cancellation activity on Service Partner Web (SPW) for new and pending contracts.
- Provide physical tags to SP to attach to new equipment.
- Review and modify PM schedule dates before releasing tickets to field.
- Monitor and track preventative maintenance to ensure on time completion and contract compliance.
- Maintain and communicate start-up scheduling.
- Prepare and maintain weekend work calendar/duty tech schedule.
- Provide PM/FCN due reports to CE to assist in scheduling PM's and FCN's.
- Other Duties as assigned
Qualifications
- High School Diploma or GED
- Associate degree or equivalent experience
- 3-5 years of field services scheduling experience preferred.
- Ability to use a personal computer and job-related software.
- Excellent communication skills, both written and verbal.
- Excellent customer service skills.
- Strong resource management skills.
- Detail-oriented and strong organization skills.
- Proficient in MS Office.
- Ability to work and multi-task in a fast-paced environment.
- Ability to use general office equipment.
- General understanding of or the ability to learn UPS/Power/Battery/Thermal topology and applications.
- Experience with software scheduling tools preferred.
Physical & Environmental Demands
- No Special Physical Requirements
Time Travel Required
- None
About the Team
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
Job Info
- Job Identification 20271775
- Job Category Service Support
- Locations Westerville, OH, United States
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Services Coordinator?
A: To succeed as a Services Coordinator, key technical skills include proficiency in customer relationship management (CRM) software, data analysis, and scheduling tools, as well as knowledge of industry-specific regulations and policies. Soft skills such as excellent communication, problem-solving, and time management abilities are also crucial, enabling the coordinator to effectively coordinate services, resolve issues, and meet deadlines. By combining these technical and soft skills, a Services Coordinator can provide high-quality support, build strong relationships with clients and stakeholders, and drive career growth through opportunities for advancement and professional development.
Q: What is the career path for a Services Coordinator?
A: A Services Coordinator typically starts as an entry-level role, coordinating day-to-day operations and supporting teams, before progressing to mid-level roles such as Operations Assistant or Team Coordinator, where they oversee project management and administrative tasks. As they gain experience, they can move into senior roles like Operations Manager or Service Delivery Manager, where they lead teams and develop strategic plans to improve service efficiency and quality. With continued growth, Services Coordinators can pursue long-term career prospects in management, consulting, or specialized roles like Project Management or Business Development, leveraging their expertise in coordination, communication, and problem-solving.
