Sr Application Engineer

Job Summary

The Application Engineer focuses on administration, monitoring and maintenance of custom and/or third party applications, services and related infrastructure components. This individual will have demonstrated experience in troubleshooting problems, product improvement, and effective communication with both IT and business partners. Personality and team focus are critical to success at UFCU.

With limited supervision the candidate must support secure applications based upon requirements. This candidate must be proactive in delivering successful solutions, including helping define requirements, application deployment, implementing best-practices, supporting testing efforts, and providing documentation while working with business partners. This role is also responsible for proactively providing project tasks and status updates. This role will provide guidance to junior team members.

About UFCU

As Austin's largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We're proud to focus on people - not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.

UFCU Mortgage Services has ranked as the ABJ #1 Mortgage Lender for 5 years, with over 20 Loan Officers on the Top Loan Officer list. We have closed over $1 billion dollars in loans for the second year in a row and have helped over 4600 members this year achieve the dream of homeownership or financial security. Though we are proud of our standing as the Top Credit Union and Top Mortgage Company, we are more proud of our people-first culture We value our employees as much as our Members. We offer an environment where people care about each other - like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives - then we're glad you're here.

Essential Functions

Application Support:

• Serve as the subject matter expert for applications used by UFCU staff and members.
• Install, configure and maintain SaaS and On-Premise applications as well as retain application configurations
• Support projects that to enhance, upgrade or replace applications
• Work with vendors to install, support, upgrade and maintain applications
• Develop processing schedules and ensure scheduled jobs and automated processes run as designed
• Participate in after-hours systems support activities and on call rotation as required

Service Availability

• Setup and maintain disaster recovery systems and procedures to support business continuity
• Conduct disaster recovery testing of critical data and systems to assure its readiness when needed
• Document application recovery procedures
• Conduct proactive capacity and performance planning to ensure systems appropriately meet customer demand
• Implement comprehensive system monitoring to reduce response time and minimize downtime

Incident Management and Request Fulfillment:

• Demonstrate service excellence with an emphasis on ownership of issues and drive for results
• Complete incident and service request tasks in a timely manner in order to meet service level agreements
• Troubleshoot and resolve complex issues
• Conduct root cause analysis as needed and take action to prevent future occurrences of incidents

Other:

• Perform other duties as assigned
• Adhere to all company policies, procedures, and business ethics codes
• Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to your role

Knowledge/Skills/Abilities

• Ability to effectively communicate with both IT and business partners
• Ability to work collaboratively with others and inspire teams
• Demonstrated knowledge of IT technologies - server, network, database, storage and monitoring
• Excellent analytical and troubleshooting skills
• Ability to work in a fast-paced environment
• Ability to engage in problem-solving skills to help identify and resolve issues

Competencies

• Leading & Developing Self
• Organizational Impact

Experience

Minimum Qualifications

• High School diploma or equivalent
• 5+ years application support experience
• 3-5 years API technology
• 3-5 years mobile device support and mobile app provisioning
• 1-2 years cloud solutions and products
• Experience with Docker or containerization
• Ability to work in a fast-paced environment
• Ability to engage in problem-solving skills to help identify and resolve issues

Preferred Qualifications

• Associate or bachelor degree
• Experience working for a financial institution
• Experience scripting with Powershell, Python or similar language
• Familiarity with Java
• Familiarity with DevOps

Things You Need to Know Before You Apply

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• The employee is frequently required to stand and walk.
• Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is available to work from home for 50% of the time. This schedule may change at UFCU's discretion and as safety needs dictate.
• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• Frequent computer use at a workstation up to two hours at a time.
• The noise level in the work environment is usually moderate.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)