Restaurant Manager - Element 47

Owned and operated by Aspen Hospitality, the Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars and a wine cellar and a speakeasy. During ski season, Nell guests have access to a ski concierge service and winter adventures and lush gardens along with off-road, stargazing, fly fishing and mountaintop yoga adventures in summer months; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. Coming in 2026, Aspen Hospitality will open its first Nell hotel outside of Aspen in New York City. www.thelittlenell.com.

It’s been called Aspen’s “finest spot to wine, dine and unwind.” The name element 47 pays tribute to silver, the precious metal that first put Aspen on the map, and to the finest silver service cuisine —for breakfast, lunch, après and dinner, 7 days a week. Our team of culinary and wine professionals is one very good reason our hotel has enjoyed the rare Five-Star, Five-Diamond ranking for so long. In 2015, element 47 received its first Five-Star Restaurant Award, the only one among Aspen restaurants. Whether you ski in for lunch, drop in at the bar for a more casual rendezvous, or join us for the most special of occasions, you’ll be greeted with warmth, not formality.

Summary 
The Restaurant Manager is responsible for Element 47 restaurant, maintaining financial profitability, high service level, excellent guest response, and upkeep of the operation. Additional responsibilities include setting up floor, hands-on management during service, payroll and administrative duties, and on-going training.

Essential Job Functions
•    Represent Element 47 at Department head and F&B meetings
•    Responsible for growth and mentoring of all team members
•    Communicate with Executive Chef concerning quality, presentation, timing and guest comments
•    Hold monthly meetings with Bar, AM & PM staff to communicate information and improve on service
•    Ensures staffs appearance and conduct are impeccable
•    Ensure on going service, food, wine and spirit training occurs and tests are administered
•    Develop and discipline staff
•    Follow up on guest issues
•    Enforce restaurant standards, procedures and policies
•    Provides support and oversight to breakfast, lunch, and dinner based on volume levels
•    Assist in maintenance and cleanliness of restaurant, bar and service areas
•    Anticipate and oversee China, Glass, Linen and Silver inventory and needs to ensure staff has sufficient supplies
•    Create and manage PO’s for all supplies needed
•    Maintain high level of guest satisfaction, makes immediate corrective action when guests’ needs are not met
•    Assist in planning and executing special holidays and functions
•    Help redefine and recreate breakfast and lunch buffets
•    Ensure Resy is constantly updated to maximize covers
•    Assist in the budgeting process
•    Constantly monitor labor based on volume and use the flash to monitor daily progress
•    Establish and monitor sales contest between service staff on a regular basis
•    Supervise the care of equipment, minimizing waste, breakage and misuse
•    Look for ways to drive covers during all meal periods and increase beverage sales at lunch
•    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules
•    Demonstrate working knowledge of safety and fire procedures
•    Complete tasks and projects delegated by the General Manager to assist other departments as business volumes and staff levels demand
•    Assist in emergency and security procedures as directed by management and the established emergency plan
•    Enforce and comply with all policies and procedures for the Food and Beverage Department, The Little Nell and the Aspen Skiing Company

The budgeted salary range for this position is $70,000-$75,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

•    College degree preferred 
•    Three years of experience in fine dining establishment
•    Two years management experience preferred
•    Five years Food & Beverage experience preferred
•    Minimum of 6 years combination education/experience
•    Extensive restaurant service knowledge, preferably in a 4-5 star restaurant
•    Extensive cocktail and wine knowledge
•    Knowledge of food and cooking methods
•    Strong organization and supervisory skills

Supervision Given and Received 
Given:  Exercises general supervision over Element 47 restaurant staff. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under general supervision of the Assistant Restaurant General Manager. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.

Work Environment and Physical Demands 
•    Ability to be on your feet, kneel and bend for extended periods of time 
•    Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
•    Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance