Call Center Representative

Stafforward

Cincinnati, OH

Expired: over a month ago Applications are no longer accepted.

$15 Hourly
Full-Time

Job Description

Agency Service Rep - 35 OPENINGS
Cincinnati, OH (Work From Home until Further Notice)
Start: 8/3/2020
Shifts: M-F 8-5, 9-6, 11:30-8 (Will be assigned after training based on candidate preference and business needs)

Contract Until End of Year (with potential extension and permanent placement)

Responsible for providing advanced customer service support to brokers selling company products via telephone or written communication.
Primary duties may include, but are not limited to:
Assists agents and brokers via telephone or written communication.
Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.
Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day. Coordinates mailings and fulfillment requests. Assists in broker road shows.
Provides reports to brokers.
Works on special projects. Requires a high school diploma; 1 year of related customer service experience; or any combination of education and experience, which would provide an equivalent background.
Previous health insurance industry experience preferred.
Advanced benefits, claims processing or membership knowledge preferred.

Manager Notes:

Needed for Open Enrolment Ramp Up

Responsibilities:

qualify leads from small businesses, verify, and pass along to brokers
Goal: 3 leads a day, but looking for a higher goal from contractors in Q4
need candidates with more sales background, personality to push and comfortable trying to close a qualified lead
need late shift candidates - if open to the late shift, that is ideal
Most Successful: longevity on resume, someone who wants to move up
Temp position, but has potential to become FTE for top candidates
Contract until EOY, but top 20-30 people on team are expected to be extended
Call center background nice, but not needed

Company Description

Stafforward, a subsidiary of BCforward, was created in order to respond to the growing customer demand for talent acquisition in the Administrative, Industrial, Healthcare and Scientific fields. While BCforward continues to deliver IT staffing services to our clients, Stafforward is a dedicated subsidiary that focuses on the growing demand in these non-IT industries.

Leveraging the existing infrastructure, processes and experience of a successful staffing organization like BCforward gives Stafforward impressive national geographic reach and the immediate ability to service accounts of all sizes.

Stafforward supports hundreds of active placements from large national accounts to customers local to each of our individual office locations. Stafforward services a wide variety of non-IT placement categories including executive assistants, receptionists, clerks, paralegals, engineers, project managers, janitors and quality controllers. At each office, a team of in-house recruiters will provide customized search services to locate and screen appropriate candidates.

Stafforward also provides Managed Service Provider Programs in order to allow clients to outsource and consolidate day-to-day activities associated with the management of contingent labor to a single dedicated team.

Typically our clients expect four things:
Cost Reduction
Efficiency Improvement
Increased Compliance
Measurable Performance

Stafforward’s Managed Service Provider Programs offer all four with very little disruption to our clients business.

Why Work Here?

Fast moving jobs, competitive pay, and flexible schedules.

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs www.BCforward.com Leveraging the existing infrastructure, processes and experience of a successful staffing organization like BCforward gives Stafforward impressive national geographic reach and the immediate ability to service accounts of all sizes. Stafforward supports hundreds of active placements from large national accounts to customers local to each of our individual office locations. Stafforward services a wide variety of non-IT placement categories including executive assistants, receptionists, clerks, paralegals, engineers, project managers, janitors and quality controllers. At each office, a team of in-house recruiters will provide customized search services to locate and screen appropriate candidates. Stafforward also provides Managed Service Provider Programs in order to allow clients to outsource and consolidate day-to-day activities associated with the management of contingent labor to a single dedicated team. Typically our clients expect four things: Cost Reduction Efficiency Improvement Increased Compliance Measurable Performance Stafforward’s Managed Service Provider Programs offer all four with very little disruption to our clients business.