About Spare Time Entertainment Center
Sourced by ZipRecruiter
Industry
Arts, entertainment, and recreation
Company size
11 - 50 Employees
Headquarters location
Lansing, MI, US
Year founded
2012
$14.25 - $17.25/hr
Part-time
Posted 8 days ago
Job description
Job Responsibilities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Qualifications
Work Environment
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
- Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.)
- Greet guests, determine needs, assign open lanes, and provide start up instructions, as necessary.
- Answer guest inquiries over the phone and in person; providing accurate information.
- Inform guests of upcoming promotions, specials, and events.
- Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
- Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.
- Balance receipts, count cash, and complete daily shift paperwork.
- Manage lane inventory and assists with lane turnover tasks.
- Maintain a sanitary, organized, and presentable area.
- Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
- Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.
- Perform opening and closing duties as required.
- Monitor guests for rule violations.
- Report all company violations to management.
- Other duties as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Qualifications
- High school diploma or equivalent preferred.
- 6+ months previous entertainment center, hospitality, or retail experience.
Work Environment
- The noise level can be loud and may contain lighting effects such as lasers and strobes.
- This job requires working with large crowds and children.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Able to stand and walk for extended periods of time and able to lift 50 pounds.
- This position regularly requires long hours and frequent weekend work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
sparetimelansing.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a Guest Services Associate?
A: To succeed as a Guest Services Associate, key technical skills include proficiency in handling customer complaints, resolving issues efficiently, and utilizing property management systems to manage guest information. Essential soft skills include excellent communication and interpersonal skills, empathy, and the ability to remain calm under pressure, ensuring a positive experience for guests. By possessing these strengths, Guest Services Associates can provide exceptional service, build strong relationships with guests, and contribute to a positive reputation for the organization, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Guest Services Associate?
A: A Guest Services Associate typically starts as an entry-level role, progressing to roles such as Guest Services Coordinator or Front Desk Manager, where they develop skills in customer service, conflict resolution, and team leadership. Mid-level roles, such as Assistant Manager or Guest Experience Manager, involve overseeing daily operations, implementing service standards, and analyzing guest feedback to drive improvements. Senior roles, such as Director of Guest Services or Hotel Manager, require strategic planning, budgeting, and staff development, offering opportunities for long-term career growth and advancement in hospitality management.
