About Spare Time Entertainment Center
Sourced by ZipRecruiter
Industry
Arts, entertainment, and recreation
Company size
11 - 50 Employees
Headquarters location
Lansing, MI, US
Year founded
2012
$14.50 - $17.75/hr
Part-time
Posted 16 days ago
Job description
What You’ll Do
• Greet guests, answer questions, and make sure everyone feels welcome
• Assign lanes and provide quick start-up instructions so the fun begins right away
• Operate the POS system: take payments, issue gift cards, and handle daily paperwork with accuracy
• Share info on promotions, specials, and upcoming events
• Keep the front desk area clean, organized, and inviting
• Communicate with team members to ensure smooth service and quick responses
• Help manage lane turnover, monitor guest activity, and assist with vending or arcade tasks
• Support opening and closing duties as needed
• Friendly, dependable, and comfortable engaging with guests of all ages
• Organized and able to juggle multiple priorities in a fast-paced setting
• Confident with computers or POS systems (training provided!)
• Team player with a positive, can-do attitude
• Available to work nights and weekends — that’s when the fun happens!
At Spare Time Entertainment, every day brings new guests, new energy, and plenty of laughter. You’ll be part of a team that values great service, teamwork, and fun.Apply today and help us create unforgettable guest experiences at Spare Time Entertainment!
sparetimelansing.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a Guest Services Associate?
A: To succeed as a Guest Services Associate, key technical skills include proficiency in handling customer complaints, resolving issues efficiently, and utilizing property management systems to manage guest information. Essential soft skills include excellent communication and interpersonal skills, empathy, and the ability to remain calm under pressure, ensuring a positive experience for guests. By possessing these strengths, Guest Services Associates can provide exceptional service, build strong relationships with guests, and contribute to a positive reputation for the organization, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Guest Services Associate?
A: A Guest Services Associate typically starts as an entry-level role, progressing to roles such as Guest Services Coordinator or Front Desk Manager, where they develop skills in customer service, conflict resolution, and team leadership. Mid-level roles, such as Assistant Manager or Guest Experience Manager, involve overseeing daily operations, implementing service standards, and analyzing guest feedback to drive improvements. Senior roles, such as Director of Guest Services or Hotel Manager, require strategic planning, budgeting, and staff development, offering opportunities for long-term career growth and advancement in hospitality management.