$18.75 - $23.50/hr
Other
Posted 28 days ago
Job description
As an Agency Services Coordinator, you'll play a critical role in supporting Slide's agency partners by ensuring credentialing, licensing, and compliance processes are accurate, timely, and seamless. You'll serve as a key point of coordination across internal teams and external agencies.
Agency SetUp & Credentialing
- Administer agency setup, credentialing, appointments, and compliance
- Process appointment applications, licensing documents, contracts, and required forms
- Review submissions for accuracy and proactively request missing information
Coordination & Support
- Assist agents with questions related to licensing and appointment status
- Communicate with agencies and partners to verify contact information, contracts, and websites
- Process agency updates, agent of record changes, and book transfer requests
Documentation & Compliance
- Organize and maintain agency files in accordance with regulatory, industry, and company requirements
- Handle confidential information with professionalism and discretion
- Respond to phone, electronic, and written inquiries in a timely manner
- Support department projects and additional tasks as needed
What You Bring
- High school diploma or equivalent
- 2+ years of experience in customer service or office administration
- Experience supporting insurance processing preferred
- Active State Personal Lines P&C license preferred (not required)
- Strong written and verbal communication skills
- Highly organized with strong timemanagement and prioritization abilities
- Comfortable working independently while collaborating across teams
- Adaptable, detailoriented, and eager to learn new systems
- Proficiency with Microsoft 365 (Teams, SharePoint, Word, Excel, PowerPoint, Outlook)
- Commitment to living Slide's Core Values
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Services Coordinator?
A: To succeed as a Services Coordinator, key technical skills include proficiency in customer relationship management (CRM) software, data analysis, and scheduling tools, as well as knowledge of industry-specific regulations and policies. Soft skills such as excellent communication, problem-solving, and time management abilities are also crucial, enabling the coordinator to effectively coordinate services, resolve issues, and meet deadlines. By combining these technical and soft skills, a Services Coordinator can provide high-quality support, build strong relationships with clients and stakeholders, and drive career growth through opportunities for advancement and professional development.
Q: What is the career path for a Services Coordinator?
A: A Services Coordinator typically starts as an entry-level role, coordinating day-to-day operations and supporting teams, before progressing to mid-level roles such as Operations Assistant or Team Coordinator, where they oversee project management and administrative tasks. As they gain experience, they can move into senior roles like Operations Manager or Service Delivery Manager, where they lead teams and develop strategic plans to improve service efficiency and quality. With continued growth, Services Coordinators can pursue long-term career prospects in management, consulting, or specialized roles like Project Management or Business Development, leveraging their expertise in coordination, communication, and problem-solving.
