Customer Service Agent
- $19 to $20 Hourly
- Full-Time
Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.
This is an on-site position in Carrollton, TX.
JOB RESPONSIBILITIES:
- Handle incoming and outgoing customer service calls (average 75 per shift)
- Resolve common customer concerns
- Accurately enter customer order information into Customer Relationship Management database
- Process documentation requests for initials orders, renewals, and addendums
- Meet monthly performance expectations as assigned by Management
QUALIFICATIONS:
- Minimum 1-year customer service experience
- Ability to multi-task
- Demonstrated problem solving ability
- Excellent verbal and written communication skills
- Ability to speak, read and write in English, Spanish preferred
SALARY & BENEFITS:
- $17-34/hour, typical starting pay $19-20/hour
- Medical, Dental and Vision (Eligible first day of employment)
- Flexible Spending Account
- Life & Disability Insurance
- 401(k) with Company Match
- Vacation and Sick Days
- Paid Holidays
- Education Assistance
- Employee Referral Program
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Our current 99% satisfaction rating from the independent firm Press Ganey is a testament to our commitment to meeting the needs of our customers, helping to ensure that the very best care is given at home.
We continue to be an industry leader delivering brand-name products and excellent customer service, while providing tools and resources to educate and support caregivers and families with medical needs.
Our employees participate in continuous training and development programs in a variety of disciplines.
At Shield HealthCare, we measure our degree of excellence by one number: the number of satisfied customers that we serve in the comfort of home. Our current 99% satisfaction rating from the independent firm Press Ganey is a testament to our commitment to meeting the needs of our customers, helping to ensure that the very best care is given at home. We continue to be an industry leader delivering brand-name products and excellent customer service, while providing tools and resources to educate and support caregivers and families with medical needs.
Address
Shield HealthCare
Carrollton, TXIndustry
Business
Posted date
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