Experienced Client Service Specialist

Customer Service Specialist

About Plunkett's Pest Control:

Plunkett's is a solid, family-owned business established in 1915 celebrating over 100 years of continued growth! Our service area covers 22 states with offices in Fridley, MN, Columbus, OH, and Farmington, NM. Our employees receive competitive wages and rewards, fantastic benefits, a company-sponsored retirement program, continuous training, and career development. Plunkett's is an outstanding, privately-owned company that offers stability and opportunity!

Position Description:

This position includes a mix of solution-focused consultation, problem-solving, and scheduling for both residential and commercial customers.

After your paid initial training period is complete, you will support new and existing clients using a variety of communication tools such as phone, email, and chat to recommend services, schedule service visits, provide billing support, and perform additional internal office tasks as required.

Essential Job Duties:

• Use the phone and email to interact with existing and potential customers to provide information, advise on service options, create/update client records, schedule service requests, process transactions, discuss billing and payment options, and record client interactions.
• Adhere to company expectations to deliver superior client experiences by phone, email, or chat.
• Describe optimal programming and pricing options to meet customer needs and schedule service visits based on company standards.
• Resolve issues concerning payment and/or invoicing.
• Provide additional administrative support to office operations as assigned.

Job Requirements:

To perform this job successfully, an individual must be able to perform each essential duty effectively. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Requirements

• 3+ years experience in a call center or office-based setting with an emphasis on customer support activities
• Ability to quickly understand customer inquiries and help resolve issues and requests
• Strong written communication skills, including the ability to use correct grammar and spelling
• Ability to effectively communicate on the phone and through email/text in a professional and efficient manner
• Strong listening skills
• Proficient with Microsoft Office (Excel, Word, Outlook)
• Capability to complete one task and quickly switch to another
• Ability to read, write, clearly speak and understand English
• Have a stable work history, a high school diploma or equivalent, and must be legally authorized to work in the United States
• Cross-train on other duties and perform backup duties as required
• May be required to be vaccinated against COVID-19, become vaccinated, or receive approval for a medical or religious-based exemption
• Capable of working in a team environment and developing positive relationships with internal and external clients
• 40+ WPM keyboarding
• Available to work M-F during the hours of 9:00-5:30. Some overtime will be required in the summer months including occasional Saturdays from May - October
• Favorable drug test and acceptable background record are also required

Preferred Requirements:

• Previous experience in billing or collections is preferred but not required

Physical Demands and Work Environment

• Communicates through telephone conversations, email, text and face-to-face interactions
• The ability to lift and carry up to 20 lbs
• Sitting for long periods of time; occasional bending, kneeling, stooping, and crouching
• Read printed materials and a computer screen
• Stamina needed to maintain attention to detail despite interruptions
• Must possess the mobility to work in a standard office setting and to use standard office equipment including a computer, keyboard, and telephone

Plunkett's is an equal opportunity employer and committed to hiring and retaining a workforce that reflects the diverse communities we serve.

EOE/Minorities/Females/Protected Vets/Disabilities/LGBT