About Palm Harbor Homes
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Addison, TX, US
Year founded
1977
Job description
Job Summary
The Service Coordinator supports Field Service Technicians by communicating with, responding to, and acting on customer, dealer and retailer requests, questions, and concerns, and administers service needs per Cavco Homes warranty and service guidelines.
Essential Duties and Responsibilities:
- Processes work orders to assist Field Service Technicians, communicates information or updates as needed
- Responds to customer calls and emails regarding service questions
- Interprets and administers Cavco Homes Warranty/Service Policy according to its terms and conditions
- Represents Cavco Homes professionally and effectively
- Utilizes equipment and personnel efficiently and effectively
- Implements a priority identification system for work orders that require special handling
- Prioritizes and schedules service, minimizing consumer complaints and managing service backlog
- Creates and schedules service and parts requests for factory, contractors and dealers
- Reviews, verifies and approves contractor and dealer service invoices prior to payment
- Utilizes vendor claim process to ensure that defective parts are returned for credit
- Maintains accurate service records and files
- Communicates shortages, product quality or design problems, material problems, dealer problems, etc. to the Service Manager
- Assists associates with parts as needed
Minimum Qualifications:
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be able to read, write and speak English
- High School Diploma is preferred
- Must successfully pass pre-employment requirements
- At least one year of demonstrable experience in a Customer Service role is preferred
- Demonstrable experience effectively communicating with others, both verbal and written, is required
- Working knowledge of Microsoft Office applications is preferred
Knowledge, Skills and Abilities:
- Exceptional customer service skills
- Effective planning, organization and time-management skills
- Ability to make effective decisions concerning the need for home repairs, with a focus on customer and company interests
- Ability to effectively read and interpret construction prints
- Ability to adapt to, and manage competing demands, frequent change and unexpected events
- Ability to identify and resolve problems effectively and efficiently
palmharbor.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Services Coordinator?
A: To succeed as a Services Coordinator, key technical skills include proficiency in customer relationship management (CRM) software, data analysis, and scheduling tools, as well as knowledge of industry-specific regulations and policies. Soft skills such as excellent communication, problem-solving, and time management abilities are also crucial, enabling the coordinator to effectively coordinate services, resolve issues, and meet deadlines. By combining these technical and soft skills, a Services Coordinator can provide high-quality support, build strong relationships with clients and stakeholders, and drive career growth through opportunities for advancement and professional development.
Q: What is the career path for a Services Coordinator?
A: A Services Coordinator typically starts as an entry-level role, coordinating day-to-day operations and supporting teams, before progressing to mid-level roles such as Operations Assistant or Team Coordinator, where they oversee project management and administrative tasks. As they gain experience, they can move into senior roles like Operations Manager or Service Delivery Manager, where they lead teams and develop strategic plans to improve service efficiency and quality. With continued growth, Services Coordinators can pursue long-term career prospects in management, consulting, or specialized roles like Project Management or Business Development, leveraging their expertise in coordination, communication, and problem-solving.
