$32.25 - $46.07/hr
Contractor
Posted 29 days ago
Job description
Location:Plano, TX (Onsite)
Employment Type: contract
Compensation
Pay Range:$32.25-$46.07/Yrs
Description
Act as a hands-on expert to resolve high-priority issues.
Suggest and implement process and performance improvements.
Maintain comprehensive documentation of issues and business processes.
Support application release and deployment activities.
Provide after-hours and on-call support as needed.
Perform ticket and issue triage in production environments.
Generate ad-hoc data reports for business needs.
Key Responsibilities
Identify the root cause of issues in code and databases.
Perform break-fix activities in code and databases.
Collaborate with application developers and support teams.
Ensure timely resolution of priority issues.
Qualifications
5 years of experience with mainframe or ETL-based applications.
5 years of experience with batch processing using scripting languages.
5 years of experience with databases like SQL-based systems.
2 years of experience with ETL tools and Unix systems.
2 years of experience with monitoring tools.
Strong written and oral communication skills.
Experience with consumer banking or deposit applications.
Core Technologies
Mainframe | ETL | Scripting Languages | SQL-based Databases | Unix | Monitoring Tools
Benefits
Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks
EEO Statement
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
Frequently asked questions
Q: What skills or qualities help someone succeed as a Technical Support Professional?
A: To succeed as a Technical Support Professional, key technical skills include proficiency in operating systems, software applications, and hardware troubleshooting, as well as knowledge of networking fundamentals and data security protocols. Essential soft skills include excellent communication and problem-solving abilities, patience and empathy when interacting with customers, and strong analytical and time management skills to efficiently resolve complex issues. By combining these technical and soft skills, Technical Support Professionals can provide high-quality support, build strong customer relationships, and advance in their careers to leadership or specialized roles within the industry.
Q: What is the career path for a Technical Support Professional?
A: A Technical Support Professional's career path typically begins as a Help Desk Technician or Support Specialist, providing initial assistance to customers or end-users. As they gain experience and develop problem-solving skills, they can progress to mid-level roles such as Technical Support Engineer or Senior Support Specialist, where they handle more complex issues and provide in-depth technical guidance. Senior roles, like Technical Lead or Support Manager, involve overseeing teams, developing training programs, and driving process improvements, offering opportunities for leadership and strategic growth.
