$171.90K/yr
Other
Posted 4 hours ago
Job description
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Data Center Operations Manager
Job Overview
The Data Center Operations Manager is a hands-on leadership role responsible for the build-out and ongoing operation of a high-performance, enterprise-scale data center environment.
This role is designed for a working leader-someone who actively participates in day-to-day technical operations while leading a team of technicians and engineers to deliver reliable, high-quality outcomes. You will play a key role during the initial deployment phase, supporting infrastructure bring-up, commissioning, and operational readiness. As the data center transitions into steady-state operations, you will take ownership of site performance, team execution, and operational consistency.
This position combines technical depth with operational leadership, requiring a leader who is comfortable being on the floor solving problems while also setting priorities, coordinating work, and driving accountability across the team.
You will work closely with cross-functional infrastructure teams, vendors, and stakeholders, making clear and professional communication in English (written and verbal) essential for success in this role.
This role offers continuity across both deployment and operational phases and is part of a broader program focused on building a stable, high-performing infrastructure environment.
Key Responsibilities
Hands-On Operations Leadership
• Actively participate in daily data center operations, including monitoring, configuration, and break/fix activities
• Serve as the primary escalation point while directly contributing to incident resolution and root cause analysis (RCA)
• Lead by example in maintaining uptime, operational discipline, and service delivery standards
• Work alongside technicians and engineers to ensure efficient execution of all on-site activities
Operational Ownership
• Own end-to-end site operations, ensuring reliability, performance, and efficiency across infrastructure systems
• Oversee vendor and colocation activities, remaining directly engaged in execution and issue resolution
• Maintain accountability for incident tracking, resolution, reporting, and continuous improvement initiatives
Team Leadership & Development
• Lead, mentor, and develop a team of technicians and engineers
• Set priorities, coordinate daily work, and ensure alignment with operational objectives
• Foster a culture of accountability, responsiveness, and high performance
Capacity Planning & Process Improvement
• Drive capacity planning efforts to ensure scalability and operational efficiency
• Identify and implement process improvements based on operational insights
• Lead continuous improvement initiatives focused on reliability and performance
Project Execution
• Lead and execute data center projects, including deployments, migrations, and infrastructure upgrades
• Act as the on-site owner for project delivery, ensuring timelines, quality, and safety standards are met
• Collaborate cross-functionally while maintaining strong execution focus
Financial & Asset Management
• Support budgeting and cost control through oversight of asset utilization and procurement
• Ensure accurate tracking and management of data center assets and inventory
• Balance operational requirements with cost efficiency
Required Skills
• Strong English communication skills (written and verbal) are required for coordination with global teams and stakeholders
• Proven ability to operate as a working manager, balancing hands-on execution with leadership responsibilities
• Strong technical knowledge of data center infrastructure, including compute, networking fundamentals, and facilities systems
• Excellent troubleshooting and incident management capabilities
• Experience managing vendors and colocation environments
• Strong project execution and operational planning skills
• Experience in capacity planning, asset management, and process improvement
• Strong organizational, documentation, and communication skills
• Ability to perform effectively in high-pressure, high-availability environments
• Strong interpersonal skills with the ability to lead, influence, and collaborate across teams
Required Experience
• 10+ years of experience in data center operations or similar infrastructure environments
• Proven experience in hands-on technical roles within data centers
• Prior experience in a leadership or supervisory capacity, with a focus on hands-on operational leadership
• Experience supporting data center build-outs, deployments, or infrastructure upgrades (strongly preferred)
• Experience managing colocation environments and vendor relationships
• Demonstrated experience leading incident response and operational execution
• Experience with capacity planning and performance optimization
• Familiarity with compliance frameworks (SOC, ISO, PCI) is a plus
Compensation
Estimated Pay Range: $76,900.00 - $176,800.00 USD/yr
We also offer comprehensive benefits options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Data Center Operations Manager
Job Overview
The Data Center Operations Manager is a hands-on leadership role responsible for the build-out and ongoing operation of a high-performance, enterprise-scale data center environment.
This role is designed for a working leader-someone who actively participates in day-to-day technical operations while leading a team of technicians and engineers to deliver reliable, high-quality outcomes. You will play a key role during the initial deployment phase, supporting infrastructure bring-up, commissioning, and operational readiness. As the data center transitions into steady-state operations, you will take ownership of site performance, team execution, and operational consistency.
This position combines technical depth with operational leadership, requiring a leader who is comfortable being on the floor solving problems while also setting priorities, coordinating work, and driving accountability across the team.
You will work closely with cross-functional infrastructure teams, vendors, and stakeholders, making clear and professional communication in English (written and verbal) essential for success in this role.
This role offers continuity across both deployment and operational phases and is part of a broader program focused on building a stable, high-performing infrastructure environment.
Key Responsibilities
Hands-On Operations Leadership
• Actively participate in daily data center operations, including monitoring, configuration, and break/fix activities
• Serve as the primary escalation point while directly contributing to incident resolution and root cause analysis (RCA)
• Lead by example in maintaining uptime, operational discipline, and service delivery standards
• Work alongside technicians and engineers to ensure efficient execution of all on-site activities
Operational Ownership
• Own end-to-end site operations, ensuring reliability, performance, and efficiency across infrastructure systems
• Oversee vendor and colocation activities, remaining directly engaged in execution and issue resolution
• Maintain accountability for incident tracking, resolution, reporting, and continuous improvement initiatives
Team Leadership & Development
• Lead, mentor, and develop a team of technicians and engineers
• Set priorities, coordinate daily work, and ensure alignment with operational objectives
• Foster a culture of accountability, responsiveness, and high performance
Capacity Planning & Process Improvement
• Drive capacity planning efforts to ensure scalability and operational efficiency
• Identify and implement process improvements based on operational insights
• Lead continuous improvement initiatives focused on reliability and performance
Project Execution
• Lead and execute data center projects, including deployments, migrations, and infrastructure upgrades
• Act as the on-site owner for project delivery, ensuring timelines, quality, and safety standards are met
• Collaborate cross-functionally while maintaining strong execution focus
Financial & Asset Management
• Support budgeting and cost control through oversight of asset utilization and procurement
• Ensure accurate tracking and management of data center assets and inventory
• Balance operational requirements with cost efficiency
Required Skills
• Strong English communication skills (written and verbal) are required for coordination with global teams and stakeholders
• Proven ability to operate as a working manager, balancing hands-on execution with leadership responsibilities
• Strong technical knowledge of data center infrastructure, including compute, networking fundamentals, and facilities systems
• Excellent troubleshooting and incident management capabilities
• Experience managing vendors and colocation environments
• Strong project execution and operational planning skills
• Experience in capacity planning, asset management, and process improvement
• Strong organizational, documentation, and communication skills
• Ability to perform effectively in high-pressure, high-availability environments
• Strong interpersonal skills with the ability to lead, influence, and collaborate across teams
Required Experience
• 10+ years of experience in data center operations or similar infrastructure environments
• Proven experience in hands-on technical roles within data centers
• Prior experience in a leadership or supervisory capacity, with a focus on hands-on operational leadership
• Experience supporting data center build-outs, deployments, or infrastructure upgrades (strongly preferred)
• Experience managing colocation environments and vendor relationships
• Demonstrated experience leading incident response and operational execution
• Experience with capacity planning and performance optimization
• Familiarity with compliance frameworks (SOC, ISO, PCI) is a plus
Compensation
Estimated Pay Range: $76,900.00 - $176,800.00 USD/yr
We also offer comprehensive benefits options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Data Center Manager?
A: To succeed as a Data Center Manager, key technical skills include expertise in data center infrastructure, such as power and cooling systems, as well as proficiency in IT service management frameworks like ITIL. Soft skills like strong communication, problem-solving, and leadership abilities are also crucial, enabling effective collaboration with cross-functional teams and stakeholders to ensure seamless data center operations. By combining these technical and soft skills, a Data Center Manager can effectively oversee data center operations, drive efficiency, and ensure high availability, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Data Center Manager?
A: A Data Center Manager's typical career progression involves starting as a Data Center Technician or Operations Coordinator, progressing to a Senior Operations Manager or Data Center Operations Manager, and eventually becoming a Data Center Director or Vice President of Data Center Operations. Along the way, they develop skills in areas such as IT infrastructure management, data center design, energy efficiency, and team leadership, with opportunities for professional growth through certifications like the Data Center Management Association (DCA) or the Uptime Institute's Tier Certification. Long-term, Data Center Managers may pursue executive roles in IT or facilities management, or transition into related fields like cloud computing, cybersecurity, or sustainability.
