Guest Experience Host
Merlin Entertainments
Los Angeles, CA
Guest Experience Host
Merlin Entertainments
Los Angeles, CA
Expired: January 01, 2024
Applications are no longer accepted.
- $17 Hourly
- Retirement
- Full-Time
Guest Experience Host
Madame Tussauds Hollywood, 6933 Hollywood Blvd
Hollywood, California, 90028
United States
Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Madame Tussauds Hollywood as a Guest Experience Host!
About The Role
Come experience the glittering world of fame at the world's best known wax attraction. As a Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Rather it's escorting our guests down the red carpet or taking a picture of them while they are striking a pose with world leaders, when you are part of Team Merlin at Madame Tussauds, you walk among the stars! Compensation for the role is $17.00/hour.
About Your Job
- Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
- Demonstrates a strong sales approach, maximizing the department's sales goals.
- Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
- Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
- Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
- Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
- To follow opening and closing procedures as detailed in the department's operating plan.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
About You
About The Benefits
Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.Flexible hours, 30% discount in the retail store, Merlin Magic Pass which give you free admission to Merlin attractions worldwide, Competitive 401(k), FUN working environment and much more!
About Merlin
Merlin Entertainments is the company behind iconic brands like LEGOLAND theme parks, Madame Tussauds wax museums, SEA LIFE Aquariums, and LEGO Discovery Centers. We operate over 140 attractions across 24 countries, delivering memorable experiences to 67 million visitors a year. Our company and its people are defined by the 7 values that make up "The Merlin Way": We love what we do, We care, We are innovative and fast moving, We do what we say, We make every dollar count, We take ownership, and We do it all for the love of fun.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.
Madame Tussauds Hollywood, 6933 Hollywood Blvd
Hollywood, California, 90028
United States
Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Madame Tussauds Hollywood as a Guest Experience Host!
About The Role
Come experience the glittering world of fame at the world's best known wax attraction. As a Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Rather it's escorting our guests down the red carpet or taking a picture of them while they are striking a pose with world leaders, when you are part of Team Merlin at Madame Tussauds, you walk among the stars! Compensation for the role is $17.00/hour.
About Your Job
- Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
- Demonstrates a strong sales approach, maximizing the department's sales goals.
- Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
- Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
- Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
- Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
- To follow opening and closing procedures as detailed in the department's operating plan.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
About You
- High School Diploma or equivalent
- Experience in a customer service role
- Fun, dynamic, and friendly personality.
- Excellent communication, listening, and motivational skills.
- Able to work in areas with loud noises and confined spaces.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Self-motivated, able to work independently or as part of a team.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.
- Previous experience in service industry, preferred but not required.
About The Benefits
Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.Flexible hours, 30% discount in the retail store, Merlin Magic Pass which give you free admission to Merlin attractions worldwide, Competitive 401(k), FUN working environment and much more!
About Merlin
Merlin Entertainments is the company behind iconic brands like LEGOLAND theme parks, Madame Tussauds wax museums, SEA LIFE Aquariums, and LEGO Discovery Centers. We operate over 140 attractions across 24 countries, delivering memorable experiences to 67 million visitors a year. Our company and its people are defined by the 7 values that make up "The Merlin Way": We love what we do, We care, We are innovative and fast moving, We do what we say, We make every dollar count, We take ownership, and We do it all for the love of fun.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.
Address
Merlin Entertainments
Los Angeles, CA
90027
USA
Industry
Tourism
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