Restaurant Server

Position: Restaurant Server

Reports to: General Manager

Salary: Hourly/Tips

Kneads Bakeshop is an artisan bakery, café & market in a state-of-the-art flagship facility in Harbor East Baltimore. Kneads is a passion project by H&S Family of Bakeries to bring premium artisan baked goods, pastries, and food to our communities. Our wholesale distribution serves the DC/Maryland/Virgina region.

The H&S Family of Bakeries includes H&S Bakery, Northeast Foods, and Schmidt Baking Company to make up America's largest family-owned variety bakery, proudly providing specialty baked goods to major industry retailers and small businesses throughout the United States. From humble beginnings, one small bakery in Baltimore has grown to become a staple in our community. We want to combine H&S's history with the new age of artisan craft, creating a one-of-a-kind brand and experience, giving a modern face to H&S Bakery. We want people to see it, touch it, and taste it, to have a full sensory experience.

Position Summary

The Restaurant Server responsibilities include taking orders, serving food and drinks, and fulfilling requests by guests to provide maximum guests satisfaction. Will also be responsible for set up, maintaining cleanliness, and breakdown of assigned section or area during each shift. This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.

Role and Responsibilities:

• Greet newly seated guests in a friendly manner and in the time limit specified by outlet standards.
• Provide excellent & warm customer service.
• Answer questions about food and drinks including their ingredients, preparation, allergens and accompanying items.
• Take drink orders at guest greeting, deliver beverages and offer appetizers.
• Merchandise menu items, such as appetizers, entrees and desserts.
• Input orders into Toast POS system.
• Required to do any shift paperwork and assigned station side work.
• Full knowledge of bakery, kitchen, pastry, market menus.
• Will be assigned to serve banquets and private events as needed.
• Will be required to set up and break down private event space, and set up for possible next day's event
• Follow alcohol awareness procedures for preventing intoxication of guests, required to be TIPS certified.
• Follow all food sanitation regulations including but not limited to personal hygiene, food safety and area cleanliness. Report any infractions to supervisor or manager immediately. Must hold an accredited food handler certificate.
• Follow cash handling and/or check control procedures including but not limited to coupons or complimentary item service.

Additional Responsibilities:

• Adhere to all work rules, procedures and policies established by the Bakery, including, but not limited to, those contained in the employee handbook.
• Kneads operates 7 days a week. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.

Education and Experience:

• Previous restaurant experience.

Skills and Abilities:

• Ability to stand and walk for a long period of time.
• Ability to carry and lift heavy objects.
• Good oral communication skills.
• Ability to work in a fast-paced environment.
• Organization and time management skills.

What's in it for you?

At the Kneads Bakeshop, we value our team members and make it a priority to offer competitive compensation that encourages longevity with the company and long-term growth. We offer competitive pay and comprehensive and affordable benefits packages.

• Medical
• Dental
• Vision
• 401k Matching

Equal Opportunity Employer

We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.