Quality Assurance Specialist

Indygo

Indianapolis, IN

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

Position Title: Quality Assurance Specialist Safety Sensitive: Yes

Supervisor Title: Deputy Maintenance Director FSLA Status: Exempt

Department: Maintenance Division: Operations

POSITION PURPOSE 

The Quality Assurance Specialist is responsible for performing complex quality assurance observation and assessment of repair work performed in the Maintenance department.  The purpose of this role is to support the efficient performance of maintenance by the team, evaluate repair trends and inefficiencies and provide assessment for continuous improvement.  The position is responsible for data collection and analysis; field assessments of bus repairs work orders; fact-finding; technical evaluation of assets, systems, and processes; document/records review; reporting; and the promotion of process standardization, compliance and traceability. The QA Associate further provides input and assessment results to the management team to support the safe and successful implementation and sustainability of quality programs. 
 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions. 

ESSENTIAL FUNCTIONS 

Monitor the quality and efficiency of the repair and maintenance performed on the entire fleet, identifying and implementing strategies for improvement. 

Policy instructions/procedures and work instructions and industry best practices, performs evaluation, testing, or measuring of workmanship and/or materials based upon specific technical and established standards for all preventative, corrective, overhaul, rebuild and remanufacture activities, to determine adherence to established written procedures, policies and guidelines for specific tasks/work.  

Review and/or interprets complex documents such as engineering documents, drawings, schematics and diagnostic/repair manuals, policies, standard operating procedures, processes, and work instructions to determine accuracy in accordance with quality procedures, internal directives, and regulatory requirements from external entities.  

Utilize standard report structure and standardized templates to record inspection data, maintain accurate records and deliver data/results from inspection activities to the direct supervisor, in order to ensure the provision of accurate and trackable data and maintain compliance with internal and external requirements for reporting and records maintenance.  

Maintain a quality control program for work orders completed within the Maintenance department and develop various reports on a monthly basis to monitor operational efficiency 

Audit system files and work orders routinely to identify patterns of failure types and provide reports to management for review and correction. 

Summarize repair types and identify processes and/or parts items that create high costs, inefficiencies, and/or the greatest volume of repairs.  Identify ways to reduce and how to improve preventative maintenance programs. 

Analyze reports on mileage and consumables so the cost-effectiveness of individual vehicles can be tracked. 

Analyze reactive vs. preventative repairs to identify opportunities to reduce reactive repairs and increase efficiency. 

Audit and ensure all operating standards/ procedures are accurate and fully adhered to by all Maintenance employees, provided feedback to the management team. 

Monitor repair process to identify opportunities for improved efficiency, document and report findings to management. 

Develop a matrix to track quality improvement campaigns 

Organize quality assurance/control documents so they are readily accessible 

Develop and maintain a database for quality KPIs, prepare and report quality KPI metrics monthly for an entire department 

Interface with mechanics and management team for their input regarding vehicle performance, repairs, and maintenance challenges. 

Maintain knowledge of service and repair procedures for all vehicles and provides quality assurance checks on vehicle condition. 

OTHER FUNCTIONS 

Performs internal reviews and follow-up activities to evaluate compliance against standard operating procedures, administrative policies, and applicable regulatory requirements such as: departmental/office Standard Operating Procedures (SOPs), published internal reviews, etc. 

Performs other duties as assigned.  

EDUCATION AND/OR EXPERIENCE 

To perform this job successfully, an individual must have the following education and/or experience. 

High school diploma or its equivalent required; Associate's degree in Automotive Technology, Engineering, Quality Control/Quality Assurance, Business Administration, or related field preferred. An equivalent combination of secondary education and/or 3-4 years of relevant experience may be considered.  

Bus/commercial fleet maintenance and quality control/assurance in a maintenance environment are preferred. 

KNOWLEDGE, SKILLS, AND ABILITIES 

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions. 

Knowledge of engines, automatic transmissions, differentials, and other components used in the heavy