$170K - $220K/yr
Full-time
Posted 13 days ago
Job description
A key area of focus will be supporting pilot programs related to Precision Patient Identification (PPI) and other terminology-driven solutions supporting clinical research, real-world evidence, and commercial analytics.
WHAT YOU'LL DO:
Solution Design and Pre-Sales Support
- Partner with Client Executives and Solution owners to support discovery, feasibility assessments, and solution design during the pre-sales phase >
- Help translate customer needs into solution approaches using IMO capabilities >
- Participate in client discussions and internal planning around pilot engagements >
- Work with product and solutions teams to ensure proposed approaches align with current platform capabilities >
Pilot Coordination and Delivery Support
- Help coordinate pilot engagements, ensuring objectives, timelines, and success metrics are clear >
- Work across sales, product, solutions, and customer success teams to keep pilot activities aligned and progressing >
- Monitor pilot progress and help address issues that may impact delivery or outcomes >
- Support internal coordination to ensure pilots are set up to demonstrate value to the customer, including through measurable and referenceable outcomes >
Customer Engagement and Expansion
- Build working relationships with client stakeholders across clinical research, real-world evidence, commercial, and data science teams >
- Help ensure customers realize value from pilot engagements and early implementations >
- Support identification of follow-on opportunities or additional use cases where appropriate >
WHO YOU'LL WORK WITH:
Cross-Functional Collaboration
- Serve as the primary point of coordination for pilot execution and early-stage engagements, helping ensure alignment across sales, product, solutions, and customer success teams >
- Partner closely with Customer Success on implementation and ongoing customer management to ensure pilots and early deployments are executed effectively and positioned for long-term success. >
- Work with Client Executives on account strategy, engagement planning, and identification of follow-on opportunities. >
- Collaborate with product and solutions teams to ensure customer feedback, pilot learnings, and emerging needs are captured and communicated internally to inform solution development. >
WHAT YOU'LL NEED:
- 7-10 years of experience in life sciences or healthcare analytics, including work related to clinical trials, patient identification, real-world data, and consultative solution delivery. >
- Ability to work across multiple internal teams and coordinate complex engagements >
- Familiarity with healthcare data sources and standards, including EHR data, clinical terminology and coding systems, and value sets used to support analytics, research, and clinical workflows. >
- Strong communication and stakeholder management skills >
$170,000 - $220,000 a year
Compensation at IMO Health is determined by job level, role requirements, and each candidate's experience, skills, and location. The listed base pay represents the target for new hires with individual compensation varying accordingly. These figures exclude potential bonuses, equity, or sales incentives, which may also be part of the total compensation package. Our recruiter will provide additional details during the hiring process.
IMO Health also offers a comprehensive benefits package. To learn more, please visit IMO Health's Careers Page.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Other Helpful Pages Related To Client Solutions Director
Medical Communications Salaries
Frequently asked questions
Q: What skills or qualities help someone succeed as a Client Solutions Director?
A: To succeed as a Client Solutions Director, key technical skills include expertise in sales strategy, account management, and industry-specific knowledge, such as market trends and competitor analysis. Soft skills like exceptional communication, negotiation, and problem-solving abilities, as well as strong leadership and relationship-building skills, are also crucial for building and maintaining strong client relationships. By combining these technical and soft skills, a Client Solutions Director can effectively drive business growth, foster long-term client partnerships, and advance their career through strategic decision-making and team leadership.
Q: What is the career path for a Client Solutions Director?
A: A Client Solutions Director typically follows a career progression that starts with entry-level roles such as Account Manager or Business Development Representative, advancing to mid-level positions like Senior Account Manager or Director of Client Services, and eventually leading to senior roles like Client Solutions Director or Vice President of Client Experience. Key opportunities for skill development in this role include strategic planning, leadership, and relationship-building, as well as staying up-to-date with industry trends and emerging technologies. Long-term career prospects for a Client Solutions Director may include executive leadership positions, such as Chief Client Officer or President, or transitioning into related fields like consulting or entrepreneurship.
