EXPO

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

The main responsibility of the Expo, is to make sure the orders are being cooked in a timely fashion, so that all orders for a table are ready at the same time and make sure that once the food is cooked, servers run food to the table while it's warm and ready. The Expo is also responsible for communication between the service and kitchen staff while ensuring the quality, accuracy, and timeliness of all orders.

• Receive and order products.
• Make prep recipes and menu products to spec.
• Properly labeling, dating, covering and refrigerating prepped items for the line.
• Perform opening, closing & side duties: set up, stock, and break down all kitchen equipment and prep, line, expo stations.
• Maintain a clean and organized kitchen, line, expo, dish room and back dock.
• Clean dishes and operate a dishwasher.
• Practice safety and sanitation standards.
• Have a sense of urgency.
• Recycle products.
• Read items printed on order tickets or automated Kitchen Display System.
• Assemble orders: double checking product quality and specs.
• Have vast product knowledge.
• Knowledge in handling all re-cook, special prep, long ticket, large party/voucher group procedures.
• Communicate professionally with co-workers and Front-of-the-House staff.
• Act as a liaison between the Heart-of-the-House and Front-of-the-House staff.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Performing duties which require bending & reaching
• Lifting & transporting up to 100-pound containers, dish racks, and trashcans
• Standing or moving, for up to 8+ hours
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all general safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests and co-workers
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

SKILLS

• Strong leadership and interpersonal skills – that can be factually verified by peers and prior supervisors
• Can illustrate consultative skills and ability to work cross-functionally.
• Exhibits excellent verbal and written communication skills
• Demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions.
• Possesses the potential and aspiration to serve as a Hard Rock General Manager.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. 
• Ability to sit for extended periods of time. 
• Ability to make repeating movements of the arms, hands, and wirsts. 
• Ability to express or exchange ideas verbally and perceive sound by ear. 
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. 

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.  Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer 
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).