DINING ROOM SERVER

Job Details

Job Location
The Thayer Hotel - West Point, NY

Job Description:

The Historic Thayer Hotel is looking for Servers for our MacArthurs Riverview Restaurant.
Essential Job Functions for Servers will include but not be limited to:

• Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Helps patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions.
• Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests.
• Keeps kitchen staff informed by noting timing of meal progression.
• Serves orders by picking up and delivering patrons' choices from bar and kitchen; delivering accompaniments and condiments from service bars.
• Responds to additional patron requirements by inquiring of needs; observing dining process.
• Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
• Concludes dining experience by acknowledging choice of restaurant; inviting patrons to return.
• Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host/hostess; returning change or credit card and signature slip to patrons.
• Contributes to team effort by accomplishing related results as needed.

• General Math Skills, Verbal Communication, Customer Service, Resolving Conflict, Teamwork, Persistence, Energy Level, Selling to Customer Needs, Thoroughness, Professionalism, Client Relationships.

• Minimum formal education of high school diploma.
• Enthusiastic, energetic team player
• Good communication skills
• Experience in customer service and or fine dining restaurant experience.

• Must be able to pass a drug test.
• Must be eligible to work in the U.S.