Full-time
Posted 20 days ago
Job description
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
LocationIsla Verde Beach is two blocks away, and we've got a reserved area with chairs and umbrellas. Relax right here in our resort-style pool, featuring a waterfall and foliage. The airport is about five minutes away. Enjoy free cooked-to-order breakfast, and have a drink at our complimentary Evening Reception.
OverviewThe Doorperson is responsible for welcoming guests in an attentive, courteous and efficient manner and providing the guest with a positive first impression. He/she is also responsible for providing assistance into and out of the hotel as well as assisting with transportation needs.
Responsibilities- Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
- Assist guests with cabs and other transportation requirements.
- Call the garage for valet cars, if applicable.
- Open vehicle and hotel doors and greet arriving and departing guests.
- Respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
- Be aware of VIP and repeat guests; greet them by name.
- Announce departing shuttles.
- Maintain cleanliness of motor entrance and front door.
- High School diploma or equivalent required.
- Experience in a hotel or a related field preferred.
- Must have a valid driver's license for the applicable state.
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Door Attendant?
A: To succeed as a Door Attendant, key technical skills include knowledge of security protocols, basic first aid, and proficiency in operating electronic access systems. Soft skills such as excellent communication, interpersonal, and conflict resolution skills are also crucial, as Door Attendants often interact with guests, manage crowds, and handle sensitive situations. These strengths support career growth by enabling Door Attendants to provide exceptional customer service, maintain a safe and secure environment, and potentially transition into leadership or management roles within the hospitality or security industry.
Q: What is the career path for a Door Attendant?
A: A Door Attendant's typical career progression involves starting as a Front Desk or Door Attendant, where they develop customer service and communication skills, before advancing to roles such as Concierge or Guest Services Manager, where they oversee daily operations and staff supervision. As they gain experience, they can move into senior positions like Assistant General Manager or Director of Operations, where they focus on strategic planning and team leadership. With additional training and experience, Door Attendants can also transition into related roles like Hospitality Management, Event Planning, or Sales and Marketing, leveraging their customer service and communication skills in new contexts.
