Other
Posted 18 days ago
Job description
Program Manager
Location:
Miami, USA
Function:
Global Programs
Direct Reports:
No
For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers' parts and inventory needs in more than 140 countries.
DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level.
Purpose:
At DASI, the Program Representative will be tasked to ensure the day-to-day operation of the program between DASI and its partners. The Program Representative will be responsible for issuing, coordinating, and managing purchase orders, as well as all steps of the process, ensuring parts get delivered to customers right first time within the agreed lead-time. The Program Representative will serve as the lead point of contact for the day-to-day account management matters.
Key accountabilities:
- Manage the day-to-day operational needs of the programs assigned.
- Manage order expedites and updates.
- Issue escalations to Program Manager.
- Support monthly reviews with metrics.
- Update and produce operational reporting.
- Identify business growth opportunities.
- Support program risk management.
- Highlight and develop process efficiency and improvements.
- Perform all other duties as assigned.
- Excellent Communication skills
- Experience responding to KPIs
- Data handling skills
- Good collaborative behaviour
- Problem-solving
- Task, time and results management
- Customer centric
- Strategic thinking.
- Attention to detail.
- Microsoft office proficient
- Continuous Improvement.
- Bachelor's Degree; MBA a plus.
- ERP system familiarity
- Project or program experience beneficial
- Purchasing experience beneficial
- Familiarity with aircraft parts and quality requirements
Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Program Manager?
A: To succeed as a Customer Program Manager, key technical skills include proficiency in project management methodologies (e.g., Agile, Scrum), data analysis tools (e.g., Excel, Tableau), and customer relationship management (CRM) software. Soft skills such as excellent communication, negotiation, and problem-solving abilities, as well as strong organizational and time management skills, are also crucial for building and maintaining strong customer relationships and delivering successful programs. By combining these technical and soft skills, a Customer Program Manager can effectively drive customer satisfaction, program success, and career growth through increased visibility, leadership opportunities, and professional development.
Q: What is the career path for a Customer Program Manager?
A: A Customer Program Manager's typical career progression involves starting as a Program Coordinator or Project Manager, where they oversee small-scale customer initiatives, and gradually advancing to a Senior Program Manager or Director of Customer Programs, where they lead large-scale, cross-functional programs and teams. Key opportunities for skill development include project management, stakeholder engagement, and data analysis, as well as developing expertise in areas like customer success, product development, and business operations. Long-term, a Customer Program Manager may pursue leadership roles in customer experience, product management, or business development, or transition into roles like Director of Customer Success or VP of Customer Experience.
