Bell Attendant-Brasstown Valley Resort & Spa

Summary:  Under the direct supervision of the Front Desk Manager/Supervisor, this position accommodates guests of Brasstown Valley Resort by greeting and assisting arriving/exiting guests in accordance with Standard Operating Procedures (SOPs) and with an emphasis on hospitality.

Essential Functions:

• Assists guest with luggage/baggage; shows guests to their room.
• Valet parks guest's cars, if requested by guest.
• Develops a thorough knowledge of the Resort property; hotel staff; hotel services with hours of operation; guestrooms including locations, views, amenities, features, types, etc.
• Upsells the amenities of the Resort, i.e., restaurant, golf, pool, fitness club, spa, stables, etc.
• Acts as an information center for guests by recommending shopping areas, recreation facilities, theaters, restaurants and points of interest.
• Gives accurate directions and information regarding the immediate and surrounding areas.
• Keeps the entrance to the hotel, lobby, bell stand and bell closet clean.
• Keeps luggage carts clean and neatly arranged in their designated areas at all times.
• Protects guest and Resort assets by following proper handling procedures.
• Delivers guests amenities.
• Handles guest problems with courtesy, concern and sincerity.
• Reviews group cover sheets and event sheets daily to ensure that they are informed of all meetings/groups.
• Answers the telephone promptly and courteously according to Resort Standard Operating Procedures (SOPs).

Education and/or Experience:  

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Brasstown Valley Resort& Spa is an equal opportunity employers committed to hiring a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

Post-offer background screening will be conducted. DFWP/EEO/AA/Minorities/Females/ Disabled/Veterans.