About Bally's
Sourced by ZipRecruiter
Industry
Gambling activities
Company size
10,000+ Employees
Headquarters location
Providence, RI, US
Year founded
2004
Bally's rating
6.3
Based on 63 frontline employees who took The Breakroom Quiz
14th of 15 rated gambling companies
Job description
Responsibilities:
Competencies:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
- Facilitate events & promotions through distributing gifts, Xtra Credit, and promotional merchandise.
- Assists in events through setting up event space, organizing merchandise and decorations, and filling out customer forms.
- Occasional cash handling. Must receive cash handling instructions and abide by property cash handling policies and procedures.
- Assists patrons in requests for assistance, services, and information in a courteous, respectful manner. Provides superior guest service to all guests.
- Educates customers on upcoming promotions and events. Maintains knowledge of property information, including memorabilia.
- Prepare and facilitate decorations for special events, parties, property for holidays and any other request by other departments.
- Upholds the Mission Statement - We create authentic experiences that rock.
- Usher - Scans tickets as guest enter and exit the theater and notify the Box Office Manager if an error occurs.
- Prohibits guests to enter with outside beverages.
- Assists guests in locating proper seat and section in the venue.
- Motorcoach - Prepares group package incentives, including communication, bus payment, coupons, club cards, and group tracking.
- Reconciles group activities and any payments due to coordinator upon check-out.
- Promotes outstanding guest relations.
- Markets Motorcoach packages to tour operators and bus companies through telemarketing, trade show leads, and tourism referrals.
- Creates player accounts from group manifest.
- Greets busses on arrival, welcoming, explaining Encore players cards, and casino promotions, and assists players with all inquires.
- Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
- Lives by the Hard Rock Values!
Competencies:
- Must possess excellent organizational skills.
- Must be very detailed oriented.
- Must project a professional and positive image.
- Must have a high level of energy
- Excellent interpersonal skills.
- Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
- Must be able to communicate clearly and effectively with all Hard Rockers and guests.
- Ability to understand and promulgate written memos, instructions, regulations.
- Excellent telephone skills required.
- Must be prompt and able to work in a very-fast paced environment.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
ballys.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Promotions Associate?
A: To succeed as a Promotions Associate, key technical skills include proficiency in marketing automation tools, data analysis software, and social media management platforms. Soft skills such as excellent communication, project management, and problem-solving abilities are also crucial, as they enable the associate to effectively collaborate with cross-functional teams, prioritize tasks, and adapt to changing promotional strategies. By combining these technical and soft skills, a Promotions Associate can drive successful promotional campaigns, analyze results, and contribute to the growth and development of the marketing team.
Q: What is the career path for a Promotions Associate?
A: A Promotions Associate typically starts as an entry-level role, assisting in planning and executing promotional campaigns, and progresses to mid-level roles such as Promotions Coordinator or Senior Promotions Associate, where they take on more responsibility for campaign strategy and execution. At the senior level, they may become a Promotions Manager or Marketing Manager, overseeing large-scale campaigns and leading cross-functional teams. With experience and skill development in areas like marketing, project management, and leadership, a Promotions Associate can also transition into roles like Brand Manager, Product Manager, or even start their own marketing agency.
