Patient Experience Liaison

Job Description

Overlook Medical Center is seeking a Full-Time Patient Experience Liaison to perform the function of Greeter to the many guests of the hospital. This position acts as the face of Overlook for hundreds of people each day, whether it be to a dignitary or community member. This position will offer a welcoming smile and an accommodating nature to all. Required hours are: Monday thru Friday, 5:00am - 1:00pm; No weekends.

Essential Job Functions:

• Patient Liaison serves as greeter in main lobby of Overlook Medical Center.
• Greets patients and visitors upon arrival and offers direction and assistance as needed.
• Committed to create an optimal patient/visitor experience; pleasant, warm and engaging demeanor.
• Acts as the ambassador of Overlook for when visitors from Atlantic Health System's corporate office arrive.
• Identifies regulatory personnel upon approach and coordinates their visits with appropriate departments.
• Assists with the screening of patients and visitors as needed.
• Ensures that safety requirements of those entering the building is adhered to.
• Works collaboratively with fellow team members and physicians from all hospital departments.
• Possess excellent memory and face to name recognition.

Qualifications/Requirements:

• High School Diploma or GED required.
• Associate's or Bachelor's degree preferred.
• To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English.
• Ability to independently problem-solve to provide solutions or resources.
• Well-developed interpersonal skills and professional behaviors.
• Exceptional communication and customer service skills.
• Must be able to be on your feet for an extended period of time.

Relevant Experience:

• 1-3 years of customer service experience preferred.
• Bilingual a plus (preferred).

About Us

ABOUT US

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Morristown Medical Center, Morristown, NJ
• Overlook Medical Center, Summit, NJ
• Newton Medical Center, Newton, NJ
• Chilton Medical Center, Pompton Plains, NJ
• Hackettstown Medical Center, Hackettstown, NJ
• Goryeb Children's Hospital, Morristown, NJ
• CentraState Healthcare System, Freehold, NJ
• Atlantic Home Care and Hospice
• Atlantic Mobile Health
• Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
• Best Places to Work in Healthcare - Modern Healthcare
• 150 Top Places to work in Healthcare - Becker's Healthcare
• 100 Accountable Care Organizations to Know - Becker's Hospital Review
• Best Employers for Workers over 50 - AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• One of the 100 Best Workplaces for "Millennials" Great Place to Work® and FORTUNE® magazine
• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
• Official Health Care Partner of the New York Jets
• NJ Sustainable Business

Named one of America's 50 Best Hospitals by Healthgrades, a World's Best Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro area by U.S. News & World Report.

Our Atlantic Neuroscience Institute is the region's leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services. We are also certified as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else in New Jersey. Our CyberKnife® program is the largest and most experienced in the state. We also have a satellite emergency department in Union, NJ, which treats about 40,000 emergency cases each year.

Committed to providing exceptional care, Overlook Medical Center has achieved the prestigious Magnet® recognition. This designation from the American Nurses Credentialing Center is the highest national honor for nursing excellence. What's more, Overlook Medical Center has advanced certification from The Joint Commission for perinatal care and is designated an Advanced Comprehensive Stroke Center. Additional Joint Commission-certified services include behavioral health care, spine surgery, wound care, and primary care medical home (PCMH).

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.