$31 - $40.25/hr
Other
This job posting has expired and is no longer accepting applications. Check out similar jobs
Job description
We are seeking an experienced Support Lead – ServiceNow IRM & GRC professional to oversee the operational support, maintenance, and continuous improvement of our ServiceNow Integrated Risk Management (IRM) and Governance, Risk & Compliance (GRC) modules. The ideal candidate will have strong technical expertise in ServiceNow, hands-on configuration skills, and proven experience leading a support team in a regulated enterprise environment.
Location: Chicago, IL (Hybrid – 2 to 3 days onsite per week)
Employment Type: Contract
Key Responsibilities- Lead the day-to-day support operations for ServiceNow IRM & GRC modules including Risk, Policy & Compliance, Vendor Risk, and Audit Management.
- Act as the primary escalation point for production issues, incident resolution, and system enhancements.
- Manage a team of ServiceNow support engineers and analysts; ensure timely resolution of issues per SLA.
- Oversee platform stability, upgrades, and patch management activities.
- Conduct root cause analysis (RCA) for recurring issues and implement permanent fixes.
- Collaborate with IT, Risk, Compliance, and Audit teams to ensure alignment with enterprise governance frameworks.
- Maintain accurate documentation—runbooks, knowledge articles, configuration records, and SOPs.
- Implement ITIL best practices for incident, problem, change, and release management processes.
- Develop dashboards and reports to track performance metrics and support KPIs.
- Partner with ServiceNow developers and business stakeholders to design and implement system improvements.
- Ensure adherence to compliance standards such as SOX, ISO 27001, and NIST.
- Provide training, mentorship, and guidance to support staff to foster continuous improvement.
- 5–8 years of overall IT experience with at least 3+ years in ServiceNow IRM/GRC support or implementation.
- Strong understanding of ServiceNow platform architecture, configuration, and scripting (Business Rules, UI Policies, Client Scripts, Workflows, Catalogs, Notifications).
- Experience with ServiceNow integrations using REST/SOAP APIs.
- Solid understanding of GRC frameworks, regulatory compliance, and risk management concepts.
- Hands-on experience managing incident, change, and problem management processes.
- Demonstrated experience leading or mentoring support teams.
- Excellent communication and stakeholder management skills.
- Strong analytical and troubleshooting abilities.
- ServiceNow certifications preferred:
- Certified System Administrator (CSA)
- Certified Implementation Specialist – Risk & Compliance
- ITIL v4 Foundation Certification
- Experience in financial services, healthcare, or other regulated industries.
- Exposure to ServiceNow Security Operations (SecOps) or Vulnerability Response modules.
- Familiarity with Agile delivery and DevOps practices.
Please share resume to Prasad.m@argyllinfotech.
Most Popular Jobs Similar to Commercial Hvac Service Technician
hvac service technician
hvac service tech
commercial hvac technician
hvac residential service technician
hvac field service technician
air conditioning service technician
hvac technician
hvac maintenance technician
hvac technician residential
hvac tech
Other Helpful Pages Related To "Support Lead- ServiceNow IRM & GRC
Servicenow Administrator Salaries
Servicenow Administrator Career Research
Frequently asked questions
Q: What skills or qualities help someone succeed as a Commercial Hvac Service Technician?
A: To succeed as a Commercial HVAC Service Technician, key technical skills include proficiency in troubleshooting and repairing complex heating, ventilation, and air conditioning systems, as well as knowledge of electrical and mechanical systems, and the ability to interpret blueprints and technical diagrams. Soft skills such as strong communication and problem-solving abilities, attention to detail, and the ability to work independently and as part of a team are also essential, as technicians must interact with customers, diagnose issues, and collaborate with colleagues to resolve complex problems. By combining these technical and soft skills, Commercial HVAC Service Technicians can provide high-quality service, build strong customer relationships, and advance in their careers through opportunities for specialization, leadership, and business development.
Q: What is the career path for a Commercial Hvac Service Technician?
A: A Commercial Hvac Service Technician's career path typically begins as a Service Technician, where they gain hands-on experience and develop skills in diagnosing and repairing heating, ventilation, and air conditioning systems. As they progress, they can move into mid-level roles such as Senior Service Technician, Service Supervisor, or Operations Manager, where they oversee teams, manage projects, and develop business acumen. Senior-level roles, including Service Manager, Operations Director, or Business Development Manager, offer opportunities for leadership, strategic planning, and entrepreneurship, ultimately leading to long-term career prospects in management, ownership, or specialized fields like energy efficiency consulting or Hvac sales.