Guest Service Associate - Sales & Guest Experience
ANCHOR POINT MANAGEMENT GROUPRockford, IL • On-site
$15 - $16.50/hr
Other
Medical, Dental, Vision, Retirement
Posted 15 days ago
Job description
Full-Time & Part-Time
Hourly + Sales Bonuses
Work Location: In person
Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.
Key Responsibilities
- Greet guests and create a welcoming, high-energy environment
- Promote additional services, new products/ promotions, sell wax passes and rebook guests to meet sale goals.
- Educate guests on our exclusive product line.
- Manage front desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
- Maintain a clean, professional, and organized center appearance.
What We’re Looking For:
- Strong sales and guest service skills
- Excellent communication and interpersonal abilities
- Goal-oriented mindset with a passion for hitting targets
- Previous experience in retail, sales, or the beauty industry is a plus
- Availability to work evenings and weekends
What We Offer
- 401k Company Match
- Daily Pay
- Employee Assistance Program
- Team Member Assistance Fund
- Tuition Reimbursement Program
- Health, Vision, and Dental Insurance
- Lucrative performance bonuses.
- Training in both waxing techniques and sales strategies.
- Predictable scheduling.
- Availability to work evenings and weekends.
- Free services.
- Career advancement opportunities in a fast-growing brand.
- Upbeat, supportive culture where collaboration and performance are recognized and rewarded.
- Having fun while being awesome is one of our 4 core values.
- Referral Bonus - Generous Incentive to hire all roles!
Waxing jobs, esthetician sales jobs, beauty sales careers, skincare specialist, spa jobs, licensed esthetician, cosmetologist, beauty consultant, European Wax Center careers, commission-based beauty jobs
Frequently asked questions
Q: What skills or qualities help someone succeed as a Guest Services Associate?
A: To succeed as a Guest Services Associate, key technical skills include proficiency in handling customer complaints, resolving issues efficiently, and utilizing property management systems to manage guest information. Essential soft skills include excellent communication and interpersonal skills, empathy, and the ability to remain calm under pressure, ensuring a positive experience for guests. By possessing these strengths, Guest Services Associates can provide exceptional service, build strong relationships with guests, and contribute to a positive reputation for the organization, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Guest Services Associate?
A: A Guest Services Associate typically starts as an entry-level role, progressing to roles such as Guest Services Coordinator or Front Desk Manager, where they develop skills in customer service, conflict resolution, and team leadership. Mid-level roles, such as Assistant Manager or Guest Experience Manager, involve overseeing daily operations, implementing service standards, and analyzing guest feedback to drive improvements. Senior roles, such as Director of Guest Services or Hotel Manager, require strategic planning, budgeting, and staff development, offering opportunities for long-term career growth and advancement in hospitality management.
