$14 - $17.25/hr
Temporary
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Job description
The Summer Guest Experience Temp Staff role serves as a liaison between the Miami Marlins, loanDepot park, and our guests to ensure Exceptional Service is delivered at all times during the baseball games being held at the stadium. This role supports ticketing, housekeeping, guest flow, general park operations, and the overall guest experience during the summer.
This is a temporary position running from June 1st - August 9th, 2026, supporting all games and related events at loanDepot park.
Scheduled Games to Be Worked
Team Members in this role must be available to work the following games:
- May 22nd- 24th 2026 Mets Series
- June 20th - 21st 2026 Giants Series
- July 25th 2026 Padres Series & Venezuelan Heritage
- July 4th - PG Showcase
- Be proactive and friendly in greeting and assisting guests with inquiries at all points of contact
- Exhibit a friendly, guest service-oriented attitude and professional appearance at all times
- Assist guests with locating seats and escort guests as needed
- Support access control and ensure guests are in proper seating locations
- Take ownership of resolving guest concerns throughout the stadium (e.g., prohibited items, seating issues, guest conduct)
- Maintain knowledge of stadium operations and ticketing policies
- Be knowledgeable of points of interest available for guest enjoyment
- Communicate effectively with guests and fellow Team Members
Qualifications & Requirements
- Ability to work weeknights, weekends, and holidays
- Hospitality or customer service experience preferred but not required
- Positive attitude with a passion for delivering world-class service
- Strong communication and interpersonal skills
- Ability to adapt to fast-paced and changing situations
- Fluent in English; Spanish beneficial
- Must be 18 years of age or older
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
- Are you over the age of 18?
Frequently asked questions
Q: What skills or qualities help someone succeed as a Guest Services Associate?
A: To succeed as a Guest Services Associate, key technical skills include proficiency in handling customer complaints, resolving issues efficiently, and utilizing property management systems to manage guest information. Essential soft skills include excellent communication and interpersonal skills, empathy, and the ability to remain calm under pressure, ensuring a positive experience for guests. By possessing these strengths, Guest Services Associates can provide exceptional service, build strong relationships with guests, and contribute to a positive reputation for the organization, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Guest Services Associate?
A: A Guest Services Associate typically starts as an entry-level role, progressing to roles such as Guest Services Coordinator or Front Desk Manager, where they develop skills in customer service, conflict resolution, and team leadership. Mid-level roles, such as Assistant Manager or Guest Experience Manager, involve overseeing daily operations, implementing service standards, and analyzing guest feedback to drive improvements. Senior roles, such as Director of Guest Services or Hotel Manager, require strategic planning, budgeting, and staff development, offering opportunities for long-term career growth and advancement in hospitality management.