Service Writer Job Description Sample Template
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This free Service Writer job description sample template can help you attract an innovative and experienced Service Writer to your company. We make the hiring process one step easier by giving you a template to simply post to our site. Make sure to add requirements, benefits, and perks specific to the role and your company.
Service Writer Job Summary
We are seeking a personable, motivated individual to join our auto dealership as a Service Writer. As part of our customer service team, you are the first point of contact for both walk-in and phone customers. You assist customers in determining their present repair or maintenance needs, provide education regarding the benefits of standard maintenance schedules, and make appointments for maintenance services. You take customer vehicle data, perform follow-up calls and communication, and assist in all aspects of customer care. Our ideal candidate has prior experience in an automotive sales or repair environment, and prior experience as a Service Writer is especially valuable. This position requires you to have moderate computer proficiency, strong organizational skills, and superb interpersonal and communication skills.
Service Writer Duties and Responsibilities
- Greet customers and answer phones
- Help customers determine their service and maintenance needs
- Provide information regarding standard maintenance schedules and benefits
- Record all pertinent customer vehicle information
- Perform follow-up calls and emails
- Make, change, and cancel service appointments as necessary
Service Writer Requirements and Qualifications
- High school diploma or GED certificate
- Bachelor's degree in marketing or sales (preferred)
- Prior experience in an automotive sales or repair environment
- Prior experience as a Service Writer (strongly preferred)
- Proficiency with common office and productivity software
- Excellent communication and interpersonal skills
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