We are seeking an experienced, thorough processing associate to join our growing team. The ideal candidate will have exceptional attention to detail and problem solving skills to implement our regular processes and maximize efficiency. You will combine office, customer service, and accounting skills to increase productivity and optimize profitability. You will help ensure standardization in our daily and occasional processes and implement necessary changes as directed.

• Create and review processing logs
• Create, reconcile, and review account balance sheets
• Provide excellent customer service to clients
• Generate weekly summary reports
• Participate in end of month reporting
• Participate in annual audit/end of year reporting
• Participate in process assessment and modification
• Commit to standardization in existing processes and in new process implementation
• Report discrepancies and concerns to Operations Team Manager
• Provide feedback to technology team and management in team meetings
• Maintain a clean and orderly workspace

• High school diploma or equivalent required, college degree preferred
• Proven success working in a corporate team environment
• Significant experience in processing, accounting, or customer service preferred
• Strong computer skills, including database use and Microsoft Office
• Keen eye for detail and aptitude for working with numbers
• Outstanding phone and email etiquette
• Solid typing skills
• Familiarity with office equipment use
• Ability to maintain complex filing systems
• Commitment to exceptional customer care and service
• Mastery of the English language required, bilingual is a plus
• Thorough and conscientious regarding process standardization
• Great interpersonal skills and a positive attitude
• Excellent communication skills, both written and verbal
• Occasional availability required for nights and weekends