Hotel Manager Job Description Sample Template

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We are seeking a dedicated and customer-focused Hotel Manager to oversee operations at our busy hotel. You will coordinate the daily functions throughout the facility. Job duties include scheduling staff to ensure there is enough coverage for each department and special events, developing budgets, streamlining operations to reduce expenses and maximize revenues, and responding to problems that may arise on the grounds. Providing excellent customer service is our top priority, so we expect our Hotel Manager to ensure customers are satisfied with their stay.

• Coordinate front-office activities; resolve guest issues as well as problems among staff
• Respond to inquiries regarding hotel services, amenities, and policies
• Interview and hire applicants for hotel staff positions; train hotel staff; observe and evaluate staff performance
• Assign duties and schedule shifts for hotel employees
• Develop and implement policies and procedures to ensure that the hotel facility operates smoothly
• Inspect the property daily to ensure the facility operates efficiently and within the guidelines of all policies and procedures
• Participate in financial activities and monitor the facility's revenue, including setting room rates, establishing budgets, and allocating funds to departments
• Procure supplies and obtain outside services as necessary, including deliveries, laundry, maintenance, and trash collection

• Bachelor’s degree in hospitality, business, or a related field preferred
• 5+ years of hotel management experience
• Proficient with customer relationship management (CRM) software, such as Enablez ResortSuite andfacilities management software, such as Anand systems ASI FrontDesk, Execu/Tech Systems HOTEL
• Proficient in Microsoft Office and point of sale (POS) software
• Excellent communication and customer service skills
• Outstanding problem-solving skills; capable of making quick yet sound judgments and decisions