Customer Service Assistant Job Description Sample Template
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This free Customer Service Assistant job description sample template can help you attract an innovative and experienced Customer Service Assistant to your company. We make the hiring process one step easier by giving you a template to simply post to our site. Make sure to add requirements, benefits, and perks specific to the role and your company.
Customer Service Assistant Job Summary
We are currently seeking an enthusiastic and reliable Customer Service Assistant to provide support to our clients. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints. You must document each interaction with customers into our client database and ensure orders are fulfilled. We prefer candidates who have at least one year of administrative or customer service experience, but we are willing to train the right person.
Customer Service Assistant Duties and Responsibilities
- Respond to customer calls and emails and answer questions about products and services
- Process orders and ensure they are fulfilled
- Handle customer complaints or concerns
- Log all contacts in our customer database system accurately
- Perform general administrative tasks, such and copying and filing
- Generate monthly, quarterly, and annual reports for management
Customer Service Assistant Requirements and Qualifications
- High school diploma or equivalent
- 1+ years of experience in customer service or an administrative role
- Outstanding phone and email etiquette
- Able to manage multiple accounts simultaneously
- Exceptional communication skills
- Flexible schedule
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