Community Manager Job Description Sample Template

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We are currently searching for a tech-savvy, experienced Community Manager to join our growing organization. In this position, you will oversee all social media communications, moderating online and offline conversations within our community to promote brand continuity and engagement with customers. You will develop creative content on a daily basis based on a larger marketing and engagement strategy. Our ideal candidate has at least two years of experience managing social media accounts and familiar with developing and implementing online marketing campaigns.

• Collaborate with the marketing, PR, and communications departments to develop social media strategies
• Implement all social media and communication campaigns
• Generate engaging, unique, and compelling text, image, and video content for social media accounts
• Manage public comments and customer queries promptly
• Monitor and report results of online reviews and public commentary
• Build community and boost brand awareness through events and other creative marketing ideas
• Keep up-to-date with digital technology trends

• Bachelor’s degree in marketing or other relevant field
• 2+ years of professional experience as a community manager or similar role
• Substantial portfolio of successful implementation of community initiatives (e.g. promoting products online via forums, beginning an ambassador program, producing an event series, writing newsletters)
• Strong working knowledge of social media uses for management of brands
• Aptitude for tracking relevant community metrics (e.g. repeat visits or inquiries)
• Able tointerpret web traffic and online engagement metrics
• Excellent communication and organizational skills