Collections Agent Job Description Sample Template
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This free Collections Agent job description sample template can help you attract an innovative and experienced Collections Agent to your company. We make the hiring process one step easier by giving you a template to simply post to our site. Make sure to add requirements, benefits, and perks specific to the role and your company.
Collections Agent Job Summary
We are seeking a Collections Agent to help our clients collect debts from delinquent accounts. In this position, you will call people who owe our clients money, helping the debt-holder understand the collections process, and reaching an agreement about how they will repay our client. This requires excellent conflict resolution and negotiation skills, so you should have some experience with collection services and account maintenance. You must ensure that all of your outbound calling is in compliance with federal collections regulations. Our ideal applicant has strong communication skills, a debt collector's license, and proficiency with office software, including Microsoft Outlook.
Collections Agent Duties and Responsibilities
- Call individuals who owe our clients money
- Help settle debts and establish a payment plan
- De-escalate conflicts over the phone
- Make follow-up calls to debt-holders
- Report on the collections process to your manager and the client
Collections Agent Requirements and Qualifications
- High school diploma or GED certificate
- Debt collector’s license
- Strong negotiation skills
- Outbound calling experience
- Ability to maintain a professional demeanor when dealing with difficult individuals or situations
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