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Global Operations Jobs (NOW HIRING)

Crisis24

Global Operations Coordinator

Annapolis, MD · On-site

As a Global Operations Coordinator (GOC), you are part of the Global Operations Coordinator first-call capability in a fast-paced environment handling all inbound contact from our customers, clients ...

Flexport

Global Operations Associate

Dallas, TX

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer's supply chains end to end. To achieve this, the Global Operations team is at the heart of ...

Flexport

Global Operations Associate

Dallas, TX · On-site

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer's supply chains end to end. To achieve this, the Global Operations team is at the heart of ...

Flexport

Global Operations Associate

Dallas, TX · On-site

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer's supply chains end to end. To achieve this, the Global Operations team is at the heart of ...

Nikkiso Co., Ltd.

Director, Global Operations

Tomball, TX · On-site

$130 - $160/hr

Job Overview The Director of Global Operations for Nikkiso Cryogenic Services (NCS) is responsible for leading and optimizing global operational activities working through the regional Business Line ...

Flexport

Global Operations Specialist

Los Angeles, CA · On-site

Global Operations Specialist Help our customers improve their global supply chains The Opportunity: At Flexport, we know global trade can move the human race forward. That's why it's our mission to ...

Flexport

Global Operations Specialist

Chicago, IL · On-site

Global Operations Specialist Help our customers improve their global supply chains The Opportunity: At Flexport, we know global trade can move the human race forward. That's why it's our mission to ...

Flexport

Global Operations Specialist

New York, NY

Global Operations Specialist Help our customers improve their global supply chains The Opportunity: At Flexport, we know global trade can move the human race forward. That's why it's our mission to ...

Jobtailor

Global Operations Partner

Houston, TX · On-site

$90 - $150/hr

Support implementation of transformation initiatives linked to operational performance and scalability * Provide structured field feedback to improve the Global Operating Model * Build alignment and ...

Flexport

Global Operations Specialist

Chicago, IL · On-site

Global Operations Specialist Help our customers improve their global supply chains The Opportunity: At Flexport, we know global trade can move the human race forward. That's why it's our mission to ...

Flexport

Global Operations Specialist

Chicago, IL · On-site

Global Operations Specialist Help our customers improve their global supply chains The Opportunity: At Flexport, we know global trade can move the human race forward. That's why it's our mission to ...

Flexport

Global Operations Specialist

Los Angeles, CA · On-site

Global Operations Specialist Help our customers improve their global supply chains The Opportunity: At Flexport, we know global trade can move the human race forward. That's why it's our mission to ...

Flexport

Global Operations Specialist

Los Angeles, CA · On-site

Global Operations Specialist Help our customers improve their global supply chains The Opportunity: At Flexport, we know global trade can move the human race forward. That's why it's our mission to ...

BCD Travel

Global Operations Manager

Manhattan, NY · On-site

$120K - $165K/yr

This role is the operational heartbeat of the account, keeping global teams aligned, processes sharp, and delivery running smoothly in a highly regulated, detail-focused environment. You'll partner ...

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How much do global operations jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for global operations in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What is global operations?

Global Operations refer to the management and coordination of a company's business activities across multiple countries or regions. Professionals in this field oversee international logistics, supply chains, compliance with local regulations, and cross-border communication to ensure efficient and effective global performance. Their work is critical for organizations that operate on a worldwide scale, helping to optimize processes, reduce costs, and maintain consistency in products and services around the globe.

What are the key skills and qualifications needed to thrive in global operations?

To thrive in Global Operations, you need expertise in supply chain management, cross-cultural communication, and international business practices, often supported by a degree in business or a related field. Familiarity with enterprise resource planning (ERP) systems, logistics software, and global compliance standards is typically required. Strong problem-solving, adaptability, and leadership skills help navigate complex global challenges and foster collaboration across diverse teams. These capabilities are crucial for ensuring efficient operations, minimizing risks, and driving success in a global business environment.

What are some common challenges faced by professionals in global operations, and how can they be addressed?

Professionals in Global Operations often encounter challenges such as coordinating across multiple time zones, navigating cultural differences, and ensuring consistent processes in diverse regions. To address these, strong communication skills, cultural sensitivity, and the use of effective collaboration tools are essential. Building relationships with local teams and standardizing procedures while allowing for regional flexibility can also help in overcoming these challenges, ensuring smooth global operations.

What is the difference between Global Operations vs Supply Chain Coordinator?

AspectGlobal OperationsSupply Chain Coordinator
Required CredentialsBachelor's degree in Business, Operations, or related field; often requires experience in international logisticsBachelor's degree in Supply Chain Management, Business, or related field; certifications like APICS are common
Work EnvironmentCorporate offices, international settings, cross-functional teamsWarehouses, logistics centers, supplier sites, office settings
Employer & Industry UsageMultinational corporations, manufacturing, logistics firmsRetail, manufacturing, distribution companies

Global Operations roles focus on managing international business processes, logistics, and cross-border activities, while Supply Chain Coordinators handle the day-to-day coordination of supply chain activities within specific regions or companies. Both roles require strong organizational skills and industry knowledge but differ in scope and focus.

What are 5 careers in global operations?

Five careers in global operations include supply chain manager, logistics coordinator, international project manager, operations analyst, and procurement specialist. These roles involve managing international workflows, coordinating cross-border activities, and optimizing global business processes, often requiring skills in communication, data analysis, and familiarity with enterprise resource planning (ERP) systems.

What does a global operations specialist do?

A global operations specialist manages and coordinates business activities across multiple regions to ensure efficiency and compliance. They handle supply chain logistics, process optimization, and communication between international teams, often using tools like ERP systems and data analysis. Strong organizational skills and understanding of global regulations are essential for this role.
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Infographic showing various Global Operations job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,222 per year, or $19.8 per hour.

Global Operations Coordinator

Crisis24

Annapolis, MD • On-site

Full-time

Re-posted 27 days ago

Crisis24 rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

29th of 118 rated security

Job description

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com
What We Are Looking For
Crisis24 provides 24/7 medical and security assistance to business and leisure travelers, and expatriates across the world supporting our clients to manage the risk to their global travelling populations and domestic workforces.
As a Global Operations Coordinator (GOC), you are part of the Global Operations Coordinator first-call capability in a fast-paced environment handling all inbound contact from our customers, clients and stakeholders including calls and emails. You are the first point of contact and "face" of Crisis24, responsible for professionally and efficiently assisting those who contact us.
To be successful in this critical frontline role, you must be able to work professionally under pressure, enjoy engaging with callers and be empathetic, be able to multitask, adhere to policies, procedures and protocols and work systematically and effectively.
You will work as part of a team in a fast-paced environment handling inbound and outbound calls and emails, as well as managing case work. The role involves a high level of contact with travelers and expatriates often in difficult and sensitive circumstances. The calls and requests for assistance may vary from responding to internal panic and cyber alarms, business continuity escalations, safety-related incidents, data-related incidents, to pre-trip medical and travel advice, booking a GP appointment, claims advice and billing queries through to a request for evacuation or repatriation.
The Global Operations Coordinator supports operational excellence and efficiencies by capturing, managing and closing new cases and calls enabling the Medical Operations Specialists and Security Operations Specialists to focus on ongoing case management.
Location: Annapolis, MD | Hybrid (both in-office and remote work)
What You Will Work On
  • Managing all contact into the Crisis24 Global Operations Centre professionally and in line with company protocols and procedures. Key responsibilities include (but not limited to): Inbound and outbound call handling and triage, email handling, case management, customer, client, and stakeholder liaison
  • As the initial "face" of Crisis24, you are an ambassador for professional customer service delivery and operational excellence
  • Adhering to telephone, email and case handling Service Level Agreements
  • Opening all new cases in the Crisis24 case management system ensuring the calls are handled appropriately, adhering to client SOPs (Standard Operating Processes) and first call protocols and integrity of data captured
  • Seamlessly triaging calls and interface with other teams including Medical Operations Specialists, Security Operations Specialists, Claims, and internal and external stakeholders
  • Opening and managing queries, Pre-Trip and Travel Assistance, Medical Advice and Referral and Outpatient cases as far forward to closure, escalating to Medical and Security Specialist teams in line with Global Operations Coordinator (GOC) Standard Operating Procedures (SOPs) for ongoing management
  • Monitoring and managing the 24/7 email inbox
  • Managing claims and billing queries (calls and emails)
  • Updating dedicated client SOP's and returning to the client/account manager
  • Prepares case management reports for clients to document actions undertaken
  • Supporting efficiencies by closing all suitable Global Operations Coordinator cases on the day
  • Supporting case management and closure on the Medical Specialist team's agenda
  • Be responsive and empathetic to the needs of clients, customers and colleagues
  • Takes a proactive approach to information security and reports any information security incidents or potential information security threats to the Information Security Officer

What You Will Bring
  • Professional communication skills- verbal, written and interpersonal
  • Enjoys engaging with people, taking inbound calls, making outbound calls, and is empathetic
  • Ability to work well under pressure in a fast-paced environment and multi-task
  • Effective time management and ability prioritize workload
  • Solid understanding of Crisis24 suite of service offerings and how we deliver them, or ability to acquire understanding
  • Previous experience working in Medical and Security Assistance, Insurance, contact center or customer service is preferred
  • Fluency in another European/ Asian language an asset but not essential

Working Pattern
This role requires working staggered shifts on a rotating monthly schedule.
Training Schedule
  • Training lasts 7 weeks
  • Hours: 7:00 AM - 4:00 PM EST
  • Training requires a hybrid schedule (both in-office and remote work)

Shift Schedules (Post-Training)
Shift assignments rotate and vary by season.
Fall / Winter Operating Hours: 7:00 AM - 7:00 PM
  • 7:00 AM - 4:00 PM
  • 9:00 AM - 6:00 PM
  • 10:00 AM - 7:00 PM

Spring / Summer Operating Hours: 7:00 AM - 8:00 PM
  • 7:00 AM - 4:00 PM
  • 9:00 AM - 6:00 PM
  • 11:00 AM - 8:00 PM

Hourly Rate Ranging: $25.00 - $27.00 - Overtime eligible.
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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