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Under the direction of the Associate Executive Director, the Program Director provides leadership and oversees the daily operations of the program departments. Serving the rapidly growing Wesley Chapel area, the Mary W. Sierra Family YMCA is slated for completion in the fall of 2026, and will serve as the Tampa Metropolitan Area YMCA's newest addition. The Program Director will directly support the Afterschool, Summer Day Camp/Kids Day Out, Stay and Play/Youth Zone and some family engagement activities including Parents Night Out and center community events. This position supports the leadership team, playing an integral role in membership acquisition, engagement, program quality, and retention. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth.

Critical areas of expertise include: leading others and working in teams, highly organized multi-program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and full-time teams and interviewing, hiring and onboarding associates.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Program Quality and Growth

• Afterschool>
  • Provides leadership in supervision and oversight, as well as quality control, for the Afterschool Department
  • Leads all aspects of Afterschool management, associate recruitment and training, and ensuring the delivery of a fun and safe afterschool experience that also supports membership.
  • Organizes and oversees developmentally appropriate implementation of a Afterschool curriculum
• Camp/ Kids Day Out >
  • Provides support for leadership and oversight of all summer and holiday camp program operations.
  • Leads all aspects of camp planning, camp associate recruitment and training, ensuring the delivery of a fun and safe camp experience that supports membership.
  • Ensures that the camp team operates efficiently and employs a continuous improvement model to meet and/or exceed goals for participant satisfaction, financial management and overall growth in all camping programs.
• Family Programming / Stay & Play Childcare >
  • Provides direct leadership and supervision of Family Programming staff in creating fun, adventure filled, memorable experiences that matter to members and their children.
  • Designs, operates, & supervises the Stay & Play center and Youth Zone areas, Parents' Night Out and other childcare events, birthday parties, and any other activities/events that benefit family membership in the Y.
  • Responsible for input in the center's family programming calendar and for making connection points with families to increase participation and drive a superior member experience.

Program Operations/Team Leadership

• Administrative>
  • Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipate and exceed expectations consistently throughout programs.
  • Develops and implements association survey and measurement strategies and action plans through NPS surveys.
  • Leads strategy implementation to achieve strategic plan targets for programming.
  • Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.
  • Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.
• Team Leadership>
  • Provides direct supervision and leadership to direct reports while hiring, developing, motivating and retaining a committed team passionate about the YMCA's mission, safety and service to members.
  • Advocates for association-wide practices and is a source for innovative ways to grow the program member experience, base, and practices.

Leader-On-Duty:

• • • Serves as Leader-On-Duty within the Leadership Team's monthly schedule.

Supports other YMCA program areas:

• • • Assists in collaborative environment by supporting the operations of Day Afterschool, Camp, Family Programming and other programs, as needed.

Membership Engagement and Retention:

• • • Evaluates members connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated, and aligned to YMCA goals.
    • Assists with monthly marketing and communication for programming

Safety and Risk Management

• Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff.
• Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision.
• Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies.
• Supervises meals, snacks, restroom, and transition periods to promote a safe, orderly environment and encourage healthy habits.
• Conduct health checks on children for potential health concerns such as head lice, ringworm, or other communicable conditions, and reports immediately to the Program Director.
• Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants and their families.
• Ensure high-risk areas (e.g., restrooms, locker rooms, closets) are monitored and secured when not in use.
• Maintain appropriate staff-to-child ratios and provides active, engaged supervision at all times.
• Follow established sign-in/sign-out procedures to ensure children are released only to authorized adults.
• Responds appropriately to behavioral and medical incidents, documenting and reporting as required.
• Adhere to risk management training requirements including child abuse prevention
• Support a safe, positive, and inclusive environment where children feel secure and respected
• Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures.