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Xpo Logistics Customer Service Jobs (NOW HIRING)

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Xpo Logistics Customer Service information

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How much do xpo logistics customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for xpo logistics customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an XPO Logistics Customer Service?

A XPO Logistics Customer Service job involves assisting customers with inquiries, tracking shipments, resolving issues, and ensuring a smooth logistics experience. Representatives communicate with clients, drivers, and warehouse teams to address concerns and provide timely solutions. Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.

What are the key skills and qualifications needed to thrive in the XPO Logistics Customer Service position?

To thrive as an Xpo Logistics Customer Service representative, you need strong communication skills, problem-solving abilities, and organizational expertise, typically supported by high school education or equivalent. Familiarity with customer relationship management (CRM) software, transportation management systems, and Microsoft Office Suite is often required. Active listening, patience, and a customer-oriented mindset help you excel in resolving inquiries and maintaining satisfaction. These skills are essential for managing complex logistics issues efficiently and ensuring seamless interactions between clients, drivers, and operations teams.

What are the typical work hours and environment for an XPO Logistics Customer Service position?

Xpo Logistics Customer Service representatives usually work in a fast-paced call center or office environment, with shifts that may cover standard business hours, evenings, or weekends depending on customer needs. Team members often collaborate closely with dispatchers, drivers, and other logistics staff to resolve shipment issues and provide timely updates to clients. The role can involve handling multiple inquiries at once and requires effective time management and multitasking. This environment offers valuable teamwork experience and the opportunity to develop your skills in the growing logistics industry.

Does Xpo Logistics Customer Service offer remote jobs?

Xpo Logistics Customer Service roles may offer remote work options, depending on the position and company policies. Many customer service jobs in logistics companies can be performed remotely with the use of communication tools and a reliable internet connection, but availability varies by role and location.
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Xpo Logistics Customer Service jobs near you
Infographic showing various Xpo Logistics Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Part-Time

XPO Logistics

Danville, IL • On-site

$22.10 - $25.42/hr

Part-time

This job post has expired today. Applications are no longer accepted.

XPO rating

6.9

Company rating: 6.9 out of 10

Based on 224 frontline employees who took The Breakroom Quiz

233rd of 366 rated logistics

Job description

What you'll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

  • 2 years of customer service experience
  • Strong computer, typing and 10-key skills
  • Experience with Microsoft Office
  • Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

  • Transportation experience
  • Excellent verbal and written communication skills

 

About the Customer Service Representative job

Pay, benefits and more:

  • Expected pay range: $22.10 to $25.42 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set
  • Day Shift: 06:00 - 12:00 
  • Competitive and comprehensive benefits options available for those scheduled to work 30 hours or more/week

What you'll do on a typical day:

  • Bill shipments according to applicable tariffs and pricing agreements
  • Recognize and resolve documentation errors
  • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
  • Process over, short, and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

  • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.

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About XPO

Sourced by ZipRecruiter

Founded in Greenwich, Connecticut, XPO Logistics, Inc., operating under the brand name XPO, is a one of the leading companies in the transportation and logistics sector. Operating its services in 30 countries, the company employs the use of ground-breaking technology in providing a broad suite of logistics services including supply chain management, freight brokerage, last mile logistics, and intermodal and drayage transportation. XPO's impressive history dates back to 2011 and within its relatively short existence, it has made a series of acquisitions to consolidate its top-notch range of services. Their mission is to provide outstanding results to customers by envisioning and implementing significant advancements in freight transportation and logistics.

Industry

Import-export

Company size

10,000+ Employees

Headquarters location

Greenwich, CT, US

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