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Xfinity Customer Service Jobs (NOW HIRING)

Comcast

Xfinity Sales Associate

San Jose, CA

$100K/yr

... home services Communicate and develop rapport with customers Explain our products and services in-depth and recommend the right solutions Seek out potential new customers and upgrade existing ...

Comcast

Xfinity Sales Associate

Concord, CA

$100K/yr

... home services Communicate and develop rapport with customers Explain our products and services in-depth and recommend the right solutions Seek out potential new customers and upgrade existing ...

Comcast

Xfinity Sales Associate

San Francisco, CA

$100K/yr

As an Xfinity Sales Associate, you will: * Work within an assigned residential territory to sell ... Communicate and develop rapport with customers * Explain our products and services in-depth and ...

Comcast

Xfinity Sales Associate

Stockton, CA

$100K/yr

... home services Communicate and develop rapport with customers Explain our products and services in-depth and recommend the right solutions Seek out potential new customers and upgrade existing ...

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How much do xfinity customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for xfinity customer service in the United States is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What is an Xfinity Customer Service?

An Xfinity Customer Service job involves assisting customers with their Comcast Xfinity services, including internet, TV, and phone support. Responsibilities include troubleshooting technical issues, answering billing inquiries, processing service requests, and providing account assistance. Representatives must deliver excellent customer service, resolve issues efficiently, and ensure customer satisfaction. The role may be performed in a call center, retail store, or remotely, depending on the position. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Xfinity Customer Service position?

To thrive as an Xfinity Customer Service representative, you need strong communication skills, problem-solving abilities, and basic computer proficiency, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) software, call center telephony systems, and knowledge of Xfinity’s products and services are often required. Patience, active listening, and a customer-focused attitude are essential soft skills that set top performers apart. These qualities ensure effective resolution of customer issues, promote satisfaction, and help retain loyal customers in a fast-paced environment.

What typical challenges might I face as an Xfinity Customer Service representative, and how are they addressed?

In the Xfinity Customer Service role, you may encounter challenges such as handling difficult customers, managing high call volumes, and addressing complex technical issues. Training programs, detailed knowledge bases, and supportive team structures are in place to help you effectively resolve these situations. Supervisors and colleagues are available for escalation and guidance when needed, ensuring no team member is left unsupported. Developing strong communication and troubleshooting skills will help you navigate daily challenges, and regular feedback opportunities promote continuous growth and improvement.

Can you work from home for Xfinity Customer Service?

Xfinity Customer Service representatives can sometimes work from home, depending on the company's policies and the specific role. Remote positions typically require good communication skills, a reliable internet connection, and familiarity with customer service tools. Availability for remote work may vary based on location and current company needs.
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Xfinity Customer Service jobs near you
Infographic showing various Xfinity Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,807 per year, or $17.2 per hour.

Xfinity Retail Sales Associate- Salem NH

Blufox Mobile

Salem, OR • On-site

$15 - $17.25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Job description

Job Listing: Xfinity Retail Sales Associate

Company Overview: : Blufox Mobile, is the largest branded partner for Comcast XFINITY services, seeks dynamic individuals to join our team as retail associates. With locations across the country and future expansion plans, Blufox is at the forefront of providing high-speed Internet, Mobile, Home Security, Video, and Voice services to residential and business customers.

Position: Xfinity Retail Sales Associate- Salem NH

Responsibilities: As a Sales Associate, you will play a crucial role in promoting and selling Xfinity services and products. Your primary responsibilities include:

  1. Sales:
  • Present, promote, and sell Xfinity products/services to existing and prospective customers.
  • Utilize effective knowledge to upsell accounts, explain new features, and maximize Gross Profit.
  • Execute sales closing techniques consistently to meet and exceed sales targets.
  1. Customer Service:
  • Maintain a courteous and friendly attitude while interacting with customers.
  • Build positive relationships with customers to enhance the company's public perception.
  • Strive to achieve maximum Net Promoter Scores (NPS) in customer interactions.
  1. Organization Goals:
  • Work well with the team, demonstrating relationship management skills.
  • Stay updated on current and emerging communication and entertainment technologies.
  • Achieve overall performance goals of the organization.

Core Responsibilities:

  • Present, promote, and sell Xfinity products/services effectively.
  • Execute sales closing techniques consistently.
  • Maintain a positive customer experience and strive for high Net Promoter Scores.
  • Work well with the team, stay updated on industry technologies, and achieve overall performance goals.

Requirements

Qualifications:

  • High School diploma or equivalent
  • Customer-facing experience serving walk-in retail customers
  • Experience handling objections in face-to-face sales conversations
  • Eligible to work in the United States
  • Has reliable transportation
  • Must be able to work weekends
  • 2-5 years of retail, wireless, or cable sales experience preferred, not required.
  • Experience explaining bundled telecom services and closing sales face to face preferred, not required.

Benefits

Benefits:

  • Medical, Dental, Vision, 401k
  • Paid training
  • Opportunities for promotion
  • Blufox ESOP (Employee Stock Ownership Program) for select stores

Exclusive Employee Growth and Reward Programs:

  • Automatic compensation increases through the "Blufox Raise Program."
  • Blufox "Milestone Program" provides rewards and recognition for hitting sales objectives.
  • Annual "Blufox Winners Circle" trip to Mexico for top performers.

Ask your interviewer about these unique employee-focused programs.

Apply