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Xfinity Customer Service Jobs in Chicago, IL (NOW HIRING)

Comcast

Xfinity Retail Service Associate

Homewood, IL

$17.05/hr

... services. **Location: Homewood Xfinity Retail Store - 17741 South Halsted Homewood, IL 60430 ... Guide customers through tablet setup and connectivity options. * Support activation and pairing of ...

Comcast

Xfinity Retail Service Associate

Wheaton, IL

$17.05/hr

Wheaton Xfinity Retail Store | Address: 1 Rice Lake Square, Wheaton, IL 60189 The Retail Service ... Guide customers through tablet setup and connectivity options. * Support activation and pairing of ...

Comcast

Xfinity Retail Service Associate

Bolingbrook, IL · On-site

$17.05/hr

... services. **Location: Bolingbrook Xfinity Store 1122 W Boughton Rd, Bolingbrook, IL 60440 ... Guide customers through tablet setup and connectivity options. * Support activation and pairing of ...

Comcast

Xfinity Retail Service Associate

Homewood, IL · On-site

$17.05/hr

... services. **Location: Homewood Xfinity Retail Store - 17741 South Halsted Homewood, IL 60430 ... Guide customers through tablet setup and connectivity options. * Support activation and pairing of ...

Comcast

Xfinity Retail Service Associate

Chicago, IL · On-site

$17.05/hr

... services. **Location: Lakeview Xfinity Retail Store | 3128 N Ashland Ave. Chicago, IL 60657 ... Guide customers through tablet setup and connectivity options. * Support activation and pairing of ...

Comcast

Xfinity Retail Service Associate

Chicago, IL

$17.05/hr

... services. **Location: Lakeview Xfinity Retail Store | 3128 N Ashland Ave. Chicago, IL 60657 ... Guide customers through tablet setup and connectivity options. * Support activation and pairing of ...

Comcast

Xfinity Retail Sales Consultant

Bloomingdale, IL · On-site

$17.05/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Bloomingdale, IL - Xfinity Retail Store : 152 S Gary Ave #103, Bloomingdale, IL 60108 - What you ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...

Comcast

Xfinity Retail Service Associate

Algonquin, IL · On-site

$17.05/hr

Guide customers through tablet setup and connectivity options. * Support activation and pairing of ... Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately ...

Comcast

Xfinity Retail Sales Consultant

Morton Grove, IL

$17.05/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...

Comcast

Xfinity Retail Sales Consultant

Vernon Hills, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...

Comcast

Xfinity Retail Sales Consultant

Vernon Hills, IL

$17.05/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...

Comcast

Xfinity Retail Sales Consultant

Algonquin, IL

$17.05/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...

Comcast

Xfinity Retail Sales Consultant

South Elgin, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...

Comcast

Xfinity Retail Sales Consultant

South Elgin, IL

$17.05/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...

Comcast

Xfinity Retail Sales Consultant

Schaumburg, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...

Comcast

Xfinity Retail Sales Consultant

Morton Grove, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...

Comcast

Xfinity Retail Sales Consultant

Chicago, IL · On-site

$17.05/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...

Comcast

Xfinity Retail Sales Consultant

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...

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All JobsXfinity Customer Service JobsXfinity Customer Service Jobs in Chicago, IL

Xfinity Customer Service information

See Chicago, IL salary details

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How much do xfinity customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for xfinity customer service in Chicago, IL is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $19.81 per hour, depending on experience, location, and employer.

What typical challenges might I face as an Xfinity Customer Service representative, and how are they addressed?

In the Xfinity Customer Service role, you may encounter challenges such as handling difficult customers, managing high call volumes, and addressing complex technical issues. Training programs, detailed knowledge bases, and supportive team structures are in place to help you effectively resolve these situations. Supervisors and colleagues are available for escalation and guidance when needed, ensuring no team member is left unsupported. Developing strong communication and troubleshooting skills will help you navigate daily challenges, and regular feedback opportunities promote continuous growth and improvement.

What is an Xfinity Customer Service?

An Xfinity Customer Service job involves assisting customers with their Comcast Xfinity services, including internet, TV, and phone support. Responsibilities include troubleshooting technical issues, answering billing inquiries, processing service requests, and providing account assistance. Representatives must deliver excellent customer service, resolve issues efficiently, and ensure customer satisfaction. The role may be performed in a call center, retail store, or remotely, depending on the position. Strong communication and problem-solving skills are essential for success in this role.

Can you work from home for Xfinity Customer Service?

Xfinity Customer Service representatives can sometimes work from home, depending on the company's policies and the specific role. Remote work opportunities often require a reliable internet connection, a suitable workspace, and may involve training on customer service software. Availability varies by location and position, so candidates should check the current job listings for remote options.

What are the key skills and qualifications needed to thrive in the Xfinity Customer Service position?

To thrive as an Xfinity Customer Service representative, you need strong communication skills, problem-solving abilities, and basic computer proficiency, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) software, call center telephony systems, and knowledge of Xfinity’s products and services are often required. Patience, active listening, and a customer-focused attitude are essential soft skills that set top performers apart. These qualities ensure effective resolution of customer issues, promote satisfaction, and help retain loyal customers in a fast-paced environment.

What are the most commonly searched types of Xfinity Customer Service jobs in Chicago, IL?

The most popular types of Xfinity Customer Service jobs in Chicago, IL are:

What are popular job titles related to Xfinity Customer Service jobs in Chicago, IL?

For Xfinity Customer Service jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Xfinity Customer Service jobs in Chicago, IL look for?

The top searched job categories for Xfinity Customer Service jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Xfinity Customer Service jobs?

Cities near Chicago, IL with the most Xfinity Customer Service job openings:

Xfinity Customer Service jobs near you
Infographic showing various Xfinity Customer Service job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $36,887 per year, or $17.7 per hour.

Xfinity Retail Service Associate

Comcast

Homewood, IL

$17.05/hr

Full-time

Posted 8 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Description

**Location: Homewood Xfinity Retail Store - 17741 South Halsted Homewood, IL 60430**

Primary Responsibilities — Mobile Focused: 

Mobile Activations & Customer Education  

  • Provide a white-glove experience activating new devices or BYOD to the network.  

  • Guide customers through tablet setup and connectivity options.  

  • Support activation and pairing of wearable devices for seamless use.  

  • Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.  

  • Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.  

  • Demonstrate basic features and capabilities of devices to increase customer confidence.  

Mobile Escalations  

  • Troubleshoot and resolve complex device or service issues.  

  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.  

  • Use advanced tools to manage escalations.  

Mobile Support  

  • Assist customers with transferring contacts, emails, and media.  

  • Provide password resets with appropriate credential verification.  

  • Activate and configure SIM or eSIM for device connectivity.  

  • Perform in-depth diagnostics to identify and resolve issues.  

  • Process returns or exchanges in compliance with company policies.  

  • Assist with warranty claims and replacement processes.  

  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.  

  • On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.  

Secondary Responsibilities — When No Primary Actions Occur or on Red Floor: 

Customer Check-In  

  • Provide hands-on demonstrations of devices and features to enhance value.  

Operations  

  • Support store resets for proper merchandising and operational readiness.  

  • Maintain visual standards and product placement for optimal customer experience.  

  • Inspect back-of-house to ensure clean, secure, and properly placed inventory.  

Express Transactions  

  • Facilitate quick device swaps for customers.  

  • Process equipment returns efficiently while ensuring compliance.  

Expectations for All Employees  

  • Understand and follow the Comcast Operating Principles.  

  • Own the customer experience and promote digital options at every touchpoint.  

  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.  

  • Win as a team through collaboration and openness to new ideas.  

  • Participate in the Net Promoter System: huddles, callbacks, and feedback loops.  

  • Drive results and operational excellence.  

  • Foster and support a culture of inclusion.  

  • Do what’s right for customers, teammates, communities, and investors.  

Disclaimer  

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications. 

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Customer-Focused; Workplace Organization; Teamwork; Technical Knowledge; Self Motivation; Communication; Critical Thinking Problem Solving; Resilience; Professional Integrity


Salary:

Base Pay: $17.05
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years

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