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Workforce Planning Jobs (NOW HIRING)

O'Reilly Auto Parts

Performs complex ad-hoc what-if analysis to identify trends, patterns and opportunities within the scope of workforce planning Periodically analyzes key metrics imported from systems of record into ...

[solidcore]

Workforce Planning Coordinator

OR · Remote

Reporting to the Senior Workforce Manager, the Workforce Planning Coordinator is a key operational role within the Workforce Planning team, responsible for the day-to-day administration of Blueprint ...

New

Citizens

Strategic Workforce Planning Analyst

Johnston, RI · Hybrid

$85K - $110K/yr

Build the Future Workforce of Citizens As part of Citizens' Reimagine the Bank transformation, we're building Strategic Workforce Planning as a core enterprise capability. This is not a traditional ...

Citizens

Strategic Workforce Planning Analyst

Johnston, RI · Hybrid

$85K - $110K/yr

Build the Future Workforce of Citizens As part of Citizens' Reimagine the Bank transformation, we're building Strategic Workforce Planning as a core enterprise capability. This is not a traditional ...

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How much do workforce planning jobs pay per year?

As of Aug 8, 2026, the average yearly pay for workforce planning in the United States is $67,056.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $80,500.00 per year, depending on experience, location, and employer.

What is a workforce planning?

A Workforce Planning job involves analyzing and forecasting an organization's workforce needs to ensure it has the right talent in the right roles at the right time. Professionals in this role assess workforce data, identify skill gaps, and develop strategies for recruitment, retention, and succession planning. They collaborate with HR and business leaders to align workforce planning with company goals. The role helps organizations optimize staffing levels, improve efficiency, and adapt to changing business demands.

What are the key skills and qualifications needed to thrive in the workforce planning position, and why are they important?

To thrive in Workforce Planning, you need strong analytical skills, business acumen, and a background in human resources, operations, or related fields—often supported by a relevant bachelor's or master's degree. Familiarity with workforce management software, HRIS systems, data analytics tools, and certifications like SHRM-CP or workforce planning credentials are critical. Outstanding communication, problem-solving, and stakeholder management abilities help you navigate complex organizational needs and foster cross-functional collaboration. These skills and qualities are essential for optimizing workforce efficiency, managing labor costs, and aligning talent strategies with business objectives.

What are the typical daily responsibilities of a workforce planning professional?

As a Workforce Planning professional, your daily responsibilities often involve analyzing current staffing levels, forecasting future workforce needs, and identifying potential skills gaps within the organization. You’ll work closely with HR, finance, and department managers to create and adjust staffing plans, using data-driven insights and predictive models. Additionally, you may participate in talent review meetings, support initiatives to improve workforce efficiency, and implement strategies to address hiring or redeployment needs. This role requires continuous communication with various teams to ensure that staffing aligns with business goals and changing operational demands.

More about Workforce Planning jobs
What cities are hiring for Workforce Planning jobs? Cities with the most Workforce Planning job openings:
What are the most commonly searched types of Workforce Planning jobs? The most popular types of Workforce Planning jobs are:
What states have the most Workforce Planning jobs? States with the most job openings for Workforce Planning jobs include:
What job categories do people searching Workforce Planning jobs look for? The top searched job categories for Workforce Planning jobs are:
Workforce Planning jobs near you
Infographic showing various Workforce Planning job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $67,056 per year, or $32.2 per hour.

Workforce Planning Manager

The Ritz Carlton Yacht Collection

Fort Lauderdale, FL • On-site

Full-time

Re-posted 19 hours ago

Job description

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Key Responsibilities
Workforce Strategy & Planning
  • Develop and execute enterprise-wide workforce management strategies aligned with business goals and service level targets.
  • Own long-term capacity planning includes budget modeling, hiring plans, and scenario analysis.
  • Partner with Sales, Finance and Operations to align staffing plans with financial forecasts and growth projections.

Forecasting & Capacity Modeling
  • Lead short-term and long-term forecasting across multiple channels.
  • Build and continuously refine forecasting models using historical data, trends, and business drivers.
  • Conduct scenario planning to support peak periods, seasonality, and business changes.

Headcount & Staffing Optimization
  • Oversee headcount planning, ensuring optimal staffing levels to meet SLAs while controlling labor costs.
  • Analyze staffing gaps, shrinkage, and attrition trends to proactively adjust hiring and scheduling strategies.

Drive continuous improvement in workforce efficiency and utilization.
  • Scheduling & Real-Time Management
  • Ensure effective scheduling practices that balance service levels, agent experience, and operational constraints.
  • Oversee real-time adherence, intraday performance, and contingency planning.
  • Implement tools and processes to improve real-time decision-making.

People Leadership & Team Development
  • Lead, mentor, and develop a team of WFM managers, analysts, and schedulers.
  • Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
  • Establish clear KPIs and development plans for team members.

Technology & Process Optimization
  • Own and optimize WFM systems (e.g., NICE, Verint, Genesys, etc.).
  • Drive automation, reporting enhancements, and process improvements.
  • Ensure data integrity and reporting accuracy across all WFM functions.

Cross-Functional Collaboration
  • Partner closely with Operations, HR, Finance, and IT to align workforce strategies with business needs.
  • Provide insights and recommendations to senior leadership on staffing, performance, and operational risks.

Key Qualifications
  • 8-12+ years of workforce management experience in a high-volume contact center environment.
  • 3-5+ years in a leadership role managing WFM teams.
  • Proven expertise in forecasting, capacity planning, and headcount modeling.
  • Strong analytical skills with experience using WFM tools and data visualization platforms.
  • Deep understanding of contact center metrics (e.g., service level, AHT, occupancy, shrinkage).
  • Experience managing multi-channel and/or global contact center operations preferred.
  • Excellent leadership, communication, and stakeholder management skills.
  • Bachelor's degree required; advanced degree or certifications (e.g., Six Sigma, WFM certifications) preferred.

Key Competencies
  • Strategic thinking and problem-solving
  • Data-driven decision-making
  • Leadership and team development
  • Operational excellence
  • Change management
  • Cross-functional influence

Success Metrics
  • Achievement of service level and response time targets
  • Forecast accuracy and schedule efficiency
  • Labor cost optimization
  • Employee engagement and retention within WFM team
  • Continuous improvement in operational KPIs

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Apply