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Workforce Manager Jobs in Puerto Rico (NOW HIRING)

Veg Group

Work Package Owner (WPO)

Carolina, PR · On-site

The WPO does not direct contractor means, methods, sequencing, workforce management, or day-to-day construction activities. Instead, the WPO provides Owner oversight, monitors performance ...

The Condado Collection

PR · On-site

We aim to create experiences and inspire journeys not only for our guests, but also our workforce ... Manage departmental financial performance, including budgeting, forecasting, purchasing, and ...

The Condado Collection

PR · On-site

$46K - $62K/yr

We aim to create experiences and inspire journeys not only for our guests, but also our workforce ... The Food & Beverage Assistant Manager assists the Food & Beverage Manager in overseeing all aspects ...

The Condado Collection

PR · On-site

We aim to create experiences and inspire journeys not only for our guests, but also our workforce ... The Bar Manager oversees all operations and monitors compliance with all F&B policies, standards ...

U.S. Department of Defense

IT Program Manager

Catano, PR · On-site

$113K - $113K/yr

... Workforce to recruit and appoint qualified candidates to positions in the competitive service ... information management/ information technology (IM/IT) requirements for computer software and ...

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Workforce Manager information

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs

What job categories do people searching Workforce Manager jobs in Puerto Rico look for?

The top searched job categories for Workforce Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Workforce Manager jobs?

Cities in Puerto Rico with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Assistant General Manager - Levant Restaurant

San Juan, PR

The Condado Collection
See more jobs at The Condado Collectionexternal

$50K - $67K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 10 days ago

Job description

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

A unique dining experience curated by acclaimed Chef Michael White. Inspired by the Mediterranean, offering a unique menu infused with his signature style and a global palette, promising a remarkable gastronomic journey. 

We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together!

Key Responsibilities
  • Oversees daily restaurant operations, maintaining seamless service and a superior dining environment.

  • Supports the General Manager in executing restaurant policies, procedures, and achieving goals.

  • Assists with scheduling, inventory management, and financial reporting.
  • Collaborates with kitchen and front-of-house teams to ensure smooth communication and service flow.
  • Develops and manages beverage programs within the restaurant's operational framework.

  • Oversees performance and training of service and management staff in accordance with restaurant standards.

  • Maintains high-quality standards for food, beverage, service, facilities, and guest satisfaction.

  • Communicates effectively across all levels of staff and guest interactions.

  • Provides expert wine recommendations and pairings to enhance the dining experience.

  • Leads wine training for staff and manages wine inventory, including ordering and storage.

  • Stays informed on industry trends and emerging wines to keep the program dynamic and current.
  • Maintain a professional appearance.
  • Ensure confidentiality and protect company assets.
  • Follow all company safety and  security policies and procedures; report accidents, injuries, and unsafe working conditions.
  • Develop and maintain positive working relationships with others, support the team to reach common goals, listen and respond appropriately to the concerns of other employees.
  • Perform other duties as assigned by the manager.
Qualifications
  • Hospitality oriented
  • Proven experience as an Assistant Manager and/or Sommelier in a fine dining setting. Minimum of 5 years of Fine Dining experience
  • Certified Sommelier, preferred
  • Deep knowledge of wine regions, varieties, and food pairings
  • Must have refined skills in public relations
  • Strong communication, organization, problem-solving, and follow-up skills
  • Must have knowledge of POS Systems, OpenTable etc.
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Fully Bilingual (Spanish/English)

Benefits

  • 401(k)
  • 401(k) Matching
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Employment Type: FULL_TIME

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