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Workforce Manager Jobs in Puerto Rico (NOW HIRING)

TPIS

Workforce Management Director

San Juan, PR · On-site

$70K - $80K/yr

Workforce Management Director FULL TIME San Juan, PR, PR 24 days ago Requisition ID: 2155 Salary Range: $70,000.00 To $80,000.00 Annually Position Overview A leading organization in the health ...

Fulcro Insurance

Human Resources Manager

San Juan, PR · On-site

Coordinate workforce planning based on current and future business needs. * Oversee onboarding and ... Manage performance evaluation and talent management processes. * Establish succession programs for ...

Burlington

Store Manager

Santa Isabel, PR · On-site

$68K - $90K/yr

Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district and regional management teams, and other partners ...

UKG

Sr Mgr Presales Consulting

San Juan, PR · On-site

Today, tens of millions of workers start and end their days with our workforce operating platform ... As a Presales Manager, you will develop, coach, and scale a team of top‑tier consultants who ...

New

Burlington

Retail Store Management

Guaynabo, PR · On-site

As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ... Payroll budget management, workforce management and scheduling. * Facilitate effective ...

Burlington

Retail Store Management

Cayey, PR · On-site

$67K - $90K/yr

As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ... Payroll budget management, workforce management and scheduling. * Facilitate effective ...

PeopleLift

Human Resources Manager

San Juan, PR · On-site

... workforce planning. * Union Relations & Negotiations: Manage union relationships, negotiate ... collective bargaining agreements, and ensure full compliance with labor regulations, balancing ...

PeopleLift

Human Resources Manager

San Juan, PR · On-site

... workforce planning. * Union Relations & Negotiations: Manage union relationships, negotiate ... collective bargaining agreements, and ensure full compliance with labor regulations, balancing ...

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Workforce Manager information

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs

What job categories do people searching Workforce Manager jobs in Puerto Rico look for?

The top searched job categories for Workforce Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Workforce Manager jobs?

Cities in Puerto Rico with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Director(a) de Colocaciones (Workforce Programs) - Corporate

San Juan, PR • On-site

Socket.dev
Network Security • 1 - 10 employees
Learn more about Socket.devexternal

Other

Dental, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

El Director(a) de Colocaciones (Workforce Programs) será responsable de ejecutar el modelo operacional de empleabilidad de los programas cortos alineados a Workforce Pell, asegurando que los estudiantes sean gestionados conforme al funnel de colocaciones, que los patronos sean activados y que la documentación requerida sea completada de manera consistente.

Responsabilidades principales
  • El Director(a) de Workforce Programs tendrá las siguientes responsabilidades:
  • Implementar el funnel de colocaciones para los programas cortos;
  • Coordinar la validación de empleabilidad de cada programa; Desarrollar y mantener actualizado el pipeline de empleo;
  • Identificar patronos por industria y programa;
  • Documentar interacciones con patronos;
  • Coordinar referidos a oportunidades laborales;
  • Monitorear el progreso de los estudiantes dentro del funnel;
  • Asegurar que cada estudiante cuente con intervención documentada;
  • Coordinar con la Gerente de Desarrollo Profesional y Licenciamiento las capacitaciones aplicables;
  • Preparar reportes de avance, ejecución y resultados;
  • Identificar desviaciones en el proceso y presentar recomendaciones.
  • Apoyar la preparación de evidencia para cumplimiento institucional.
  • Asegurar que la gestión esté alineada con la política institucional del CDP.
Requisitos del puesto
  • Grado de Maestría en Administración de Empresas, Recursos Humanos, Educación Superior, Desarrollo Organizacional, Workforce Development o área relacionada.
  • Experiencia en empleabilidad, reclutamiento, desarrollo de fuerza laboral o Career Services.
  • Experiencia directa con patronos o sectores industriales.
  • Conocimiento del mercado laboral y de procesos de contratación.
  • Capacidad para manejar datos, métricas y reportes.
  • Dominio completo del idioma español e inglés (oral y escrito).
  • Capacidad para coordinar con múltiples áreas institucionales.
  • Pensamiento analítico y orientación a resultados.
  • Dominio de herramientas tecnológicas o sistemas de gestión estudiantil.
  • Experiencia en documentación de procesos, preferiblemente en ambientes regulados.
  • Licencia de Conducir vigente y auto.
Tenemos un Plan de Beneficios competitivo:
  • Plan Médico (farmacia, dental, visión, hospital, emergencias)
  • Seguro de Vida Básico y Suplementario
  • 401k
  • Días Feriados pagos
  • Día Personal
  • Licencia de Paternidad
  • Programa de Estudios
  • Crecimiento profesional
  • “Patrono con Igualdad de Oportunidades en el Empleo y Acción Afirmativa para Mujeres, Veterans y trabajadores/as con Discapacidad”.
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