PR · On-site
¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA! El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación ...
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PR · On-site
¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA! El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación ...
Quick apply
PR · On-site
¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA! El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación ...
Quick apply
PR · On-site
¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA! El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación ...
Quick apply
Director(a) de Colocaciones (Workforce Programs) - Corporate
San Juan, PR · On-site
$90 - $130/hr
El Director(a) de Colocaciones (Workforce Programs) será responsable de ejecutar el modelo operacional de empleabilidad de los programas cortos alineados a Workforce Pell, asegurando que los ...
Director(a) de Colocaciones (Workforce Programs) - Corporate
San Juan, PR · On-site
$90 - $130/hr
El Director(a) de Colocaciones (Workforce Programs) será responsable de ejecutar el modelo operacional de empleabilidad de los programas cortos alineados a Workforce Pell, asegurando que los ...
PR · On-site
El Director(a) de Colocaciones (Workforce Programs) será responsable de ejecutar el modelo operacional de empleabilidad de los programas cortos alineados a Workforce Pell, asegurando que los ...
Quick apply
PR · On-site
El Director(a) de Colocaciones (Workforce Programs) será responsable de ejecutar el modelo operacional de empleabilidad de los programas cortos alineados a Workforce Pell, asegurando que los ...
PR · On-site
The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of employees within an organization. The primary goal of this ...
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PR · On-site
The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of employees within an organization. The primary goal of this ...
Quick apply
PR · On-site
The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of employees within an organization. The primary goal of this ...
Quick apply
PR · On-site
The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of employees within an organization. The primary goal of this ...
Quick apply
Required Qualifications: * 1 years of experience in workforce management (real time management, scheduling, and forecast & planning) * Experience in analytics, financial analysis, or data-focused ...
Required Qualifications: * 1 years of experience in workforce management (real time management, scheduling, and forecast & planning) * Experience in analytics, financial analysis, or data-focused ...
Required Qualifications: * 3 year of experience in workforce management (real time management, scheduling, and forecast & planning) * Experience in analytics, financial analysis, or data-focused ...
Required Qualifications: * 3 year of experience in workforce management (real time management, scheduling, and forecast & planning) * Experience in analytics, financial analysis, or data-focused ...
PR · On-site
Partner with Workforce Management, Dispatch, Technical Operations, Customer Operations, and Field Operations teams to drive operational effectiveness. * Identify and mitigate operational risks that ...
PR · On-site
Partner with Workforce Management, Dispatch, Technical Operations, Customer Operations, and Field Operations teams to drive operational effectiveness. * Identify and mitigate operational risks that ...
Human Resources Manager
San Juan, PR · On-site
Coordinate workforce planning based on current and future business needs. * Oversee onboarding and ... Manage performance evaluation and talent management processes. * Establish succession programs for ...
Human Resources Manager
San Juan, PR · On-site
Coordinate workforce planning based on current and future business needs. * Oversee onboarding and ... Manage performance evaluation and talent management processes. * Establish succession programs for ...
SolarCorps Workforce Technical Training Fellow
Juncos, PR · On-site
$21.40/hr
We are seeking a full-time SolarCorps Workforce Development Fellow to engage with the workforce ... management that will be transferable within the renewable energy, education, and nonprofit ...
SolarCorps Workforce Technical Training Fellow
Juncos, PR · On-site
$21.40/hr
We are seeking a full-time SolarCorps Workforce Development Fellow to engage with the workforce ... management that will be transferable within the renewable energy, education, and nonprofit ...
SolarCorps Workforce Technical Training Fellow
Juncos, PR · On-site
$21.40/hr
We are seeking a full-time SolarCorps Workforce Development Fellow to engage with the workforce ... management that will be transferable within the renewable energy, education, and nonprofit ...
SolarCorps Workforce Technical Training Fellow
Juncos, PR · On-site
$21.40/hr
We are seeking a full-time SolarCorps Workforce Development Fellow to engage with the workforce ... management that will be transferable within the renewable energy, education, and nonprofit ...
Director(a) De Gestión Laboral
San Juan, PR · On-site
$120 - $170/hr
Direct Workforce Management, Quality Assurance, and Operational Analytics for Customer Service operations, including Call Centers and Service Centers. Drives workforce strategies to optimize service ...
Director(a) De Gestión Laboral
San Juan, PR · On-site
$120 - $170/hr
Direct Workforce Management, Quality Assurance, and Operational Analytics for Customer Service operations, including Call Centers and Service Centers. Drives workforce strategies to optimize service ...
Store Manager
Culebra, PR · On-site
$91K - $109K/yr
Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district and regional management teams, and other partners ...
Store Manager
Culebra, PR · On-site
$91K - $109K/yr
Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district and regional management teams, and other partners ...
Store Manager
Santa Isabel, PR · On-site
$68K - $90K/yr
Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district and regional management teams, and other partners ...
Store Manager
Santa Isabel, PR · On-site
$68K - $90K/yr
Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district and regional management teams, and other partners ...
Store Manager
Culebra, PR · On-site
$72K - $91K/yr
Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district and regional management teams, and other partners ...
Store Manager
Culebra, PR · On-site
$72K - $91K/yr
Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district and regional management teams, and other partners ...
Workforce Manager information
What is a workforce manager?
A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.
What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?
To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.
How does a workforce manager typically collaborate with other departments to optimize staffing levels?
A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.
What is the difference between Workforce Manager vs Workforce Analyst?
| Aspect | Workforce Manager | Workforce Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree in HR, Business, or related field; experience in workforce planning | Bachelor's degree in Data Analysis, Business, or related field; skills in data analytics |
| Work Environment | Oversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturing | Analyzes workforce data, forecasts staffing needs; works closely with Workforce Managers |
| Employer & Industry Usage | Common in HR, operations, and staffing departments across various industries | Used in data-driven roles within HR, operations, and analytics teams |
While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.
What degree do you need for workforce management?
A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs
What are the most commonly searched types of Workforce jobs in Puerto Rico?
The most popular types of Workforce jobs in Puerto Rico are:
What job categories do people searching Workforce Manager jobs in Puerto Rico look for?
The top searched job categories for Workforce Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Workforce Manager jobs?
Cities in Puerto Rico with the most Workforce Manager job openings:
Job description
¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA!
El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación, administración y utilización eficiente de los empleados dentro de una organización. Su objetivo principal es garantizar que la cantidad adecuada de personal esté disponible en los horarios correctos para satisfacer las necesidades operacionales, manteniendo a su vez una experiencia positiva para los empleados.
Responsabilidades principales
- Monitoreo en tiempo real y manejo del desempeño intradía.
- Administración de excepciones y seguimiento de desviaciones operacionales.
- Generación de reportes en tiempo real: horarios, diarios y semanales.
- Preparación y mantenimiento de dashboards de desempeño.
- Análisis de datos y desarrollo de procesos para mejorar la eficiencia operacional.
- Seguimiento, documentación y escalamiento de incidentes.
- Cumplimiento con procesos, procedimientos y estándares establecidos.
Requisitos
- Diploma de escuela superior o equivalente (requerido).
- Fuertes habilidades analíticas.
- Conocimiento básico de WFM (Workforce Management), RTA (Real Time Adherence), fórmulas y fundamentos de centros de contacto.
- Excelentes destrezas de comunicación verbal, escrita, lectura y presentación.
- Dominio del español e inglés (bilingüe) es requerido.
- Capacidad para interactuar con todos los niveles gerenciales en diferentes localidades.
- Conocimiento intermedio o avanzado en aplicaciones informáticas y Microsoft Office.
- Conocimiento intermedio de Microsoft Excel y manejo de formulas.
- Disponibilidad para trabajar turnos rotativos de ocho (8) horas en una operación de lunes a viernes, entre las 8:00 a.m. y 11:00 p.m. Podrá requerirse disponibilidad ocasional para trabajar fines de semana y días feriados, de acuerdo con las necesidades operacionales.
Beneficios
- Oportunidades de crecimiento y desarrollo profesional.
- Programas de capacitación y liderazgo.
- Licencias pagadas.
- Plan de retiro.
- La oportunidad de formar parte de una organización global comprometida con la excelencia y la innovación.
Ubicación: Presencial en Guaynabo o Mayagüez, Puerto Rico | Modalidad híbrida (sujeta a evaluaciones de desempeño y necesidad operacional).
Tipo de empleo: Tiempo completo
Somos un empleador que promueve la igualdad de oportunidades de empleo (EEOC).
About TELEMEDIK
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