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Workforce Manager Jobs in Arizona (NOW HIRING)

Protiviti

Workday HCM Payroll Manager

Phoenix, AZ

You are motivated to learn and interested in all thingspayroll and workforce management, including payroll processing and compliance, compensation and time tracking, integrations with HR and Finance ...

Protiviti

Workday HCM/Payroll Manager

Phoenix, AZ

JOB REQUISITION Workday HCM/Payroll Manager LOCATION CHICAGO ADDITIONAL LOCATION(S) ATLANTA - PEACHTREE RD, AUSTIN, CHARLOTTE, DALLAS, DENVER, HOUSTON, PHOENIX You Belong Here The Protiviti Career ...

Roberthalf

Workday HCM/Payroll Manager

Phoenix, AZ

JOB REQUISITION Workday HCM/Payroll Manager LOCATION CHICAGO ADDITIONAL LOCATION(S) ATLANTA - PEACHTREE RD, AUSTIN, CHARLOTTE, DALLAS, DENVER, HOUSTON, PHOENIX You Belong Here The Protiviti Career ...

Upgrade

Director, Workforce Management

Phoenix, AZ

About the Role The Director of Workforce Management is a newly created senior role on the PSC Operations SVP's leadership team, built to establish dedicated WFM ownership at a critical inflection ...

Deloitte

Workday Adaptive Planning Manager

Tempe, AZ · On-site

Manage day to day interactions with executive clients and sponsors * Delivery: Gain trusted advisor status with customers and client prospects by understanding their business and developing ...

Carvana

Specialist, Workforce Management

Tempe, AZ · On-site

$16.25 - $21.50/hr

SPECIALIST, WORKFORCE MANAGEMENT About Carvana Our mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team ...

Geico

Senior Workforce Analytics Analyst

Tucson, AZ · Hybrid

$80K - $124K/yr

We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact ...

Loenbro

Workforce Development Manager

Gilbert, AZ

Regional Workforce Development Manager Business Unit: Learning and Development Location: South Region (Dallas/irving, TX) Reports to: Director of Workforce Development Employment Type: Full Time FLSA ...

Loenbro

Workforce Development Manager

Gilbert, AZ · On-site

Regional Workforce Development Manager Business Unit: Learning and Development Location: South Region (Dallas/irving, TX) Reports to: Director of Workforce Development Employment Type: Full Time FLSA ...

Whatnot

Planning Analyst, Workforce Management

Phoenix, AZ · On-site

$100K - $115K/yr

You will be workforce management's daily interface with the people who run the floor. You will be a ... Team Lead & Senior Manager consulting: Be the trusted advisor to the people managing agents. Help ...

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Workforce Manager information

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$23.3K

$71.2K

$151K

How much do workforce manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for workforce manager in Arizona is $71,212.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $85,700.00 per year, depending on experience, location, and employer.

How does a Workforce Manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a Workforce Manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What does a Workforce Manager do?

A Workforce Manager is responsible for overseeing staff scheduling, forecasting labor needs, and optimizing workforce efficiency within an organization. They use data analysis and workforce management software to ensure the right number of employees are scheduled to meet business demands. Workforce Managers also monitor productivity, manage time-off requests, and help implement policies to improve employee performance and satisfaction. Their work is crucial in industries like call centers, retail, and healthcare, where staffing levels directly impact customer service and operational costs.

What Is a Workforce Manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

More about Workforce Manager jobs
What are the most commonly searched types of Workforce jobs in Arizona? The most popular types of Workforce jobs in Arizona are:
What are popular job titles related to Workforce Manager jobs in Arizona? For Workforce Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Workforce Manager jobs in Arizona look for? The top searched job categories for Workforce Manager jobs in Arizona are:
What cities in Arizona are hiring for Workforce Manager jobs? Cities in Arizona with the most Workforce Manager job openings:
Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Arizona as of June 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $71,212 per year, or $34.2 per hour.
Senior Manager, Workforce Management - GUS

Senior Manager, Workforce Management - GUS

Grainger Businesses

Tempe, AZ • Hybrid

$113K - $189K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Grainger rating

8.2

Company rating: 8.2 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

31st of 339 rated logistics

Job description

 

Work Location Type: Hybrid  

Req Number  331494

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.  

Compensation

The anticipated base pay compensation range for this position is $113,900.00 – $189,900.00. This role is eligible for an incentive target of up to 20 %, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details
The Senior Manager, Workforce Planning leads workforce planning, scheduling, real-time resource management, and contact center reporting to support service level performance, resource utilization, and cost-to-serve objectives. The role establishes workforce management practices, metrics, staffing models, and technology roadmaps that enable consistent operational execution across the Contact Center network. The position manages and develops the Workforce Management team, partners with Contact Center leadership, and provides analytics that make performance drivers visible and actionable. The role supports contact center strategy by improving forecasting, capacity planning, contingency planning, and continuous improvement practices across a multi-site service environment.


You Will
  • Lead and develop the Workforce Management team by setting objectives, coaching performance, identifying training needs, and building team capability across workforce planning, scheduling, and real-time resource management.
  • Establish standardized workforce management practices, policies, procedures, metrics, and governance to improve resource utilization, service level performance, operational consistency, and accountability across the Contact Center network.
  • Develop staffing models, forecasts, schedules, and capacity plans that balance customer demand, labor availability, productivity, service level goals, staffing flexibility, and cost-to-serve objectives.
  • Direct real-time resource management by monitoring service level performance, identifying variance drivers, coordinating operational adjustments, and supporting timely decisions that improve customer experience and efficiency.
  • Provide reporting, analytics, and performance insights to Contact Center leadership by translating workforce, telephony, productivity, and operational data into clear recommendations for business decisions.
  • Evaluate workforce management tools, telephony platforms, automated call distribution technologies, and related systems to support a technology roadmap that improves capability, efficiency, data quality, and scalability.
  • Partner with senior leadership and Contact Center stakeholders to make workforce and service challenges visible, recommend solutions, manage budget planning inputs, and balance service performance, cost, staffing flexibility, and business priorities.
  • Lead continuous improvement, contingency planning, and disaster recovery efforts to strengthen operational resilience, standardize scalable process improvements, and support Contact Center strategy.
You Have
  • Bachelor's Degree required
  • 7+ years in service center, contact center, workforce management, operations planning, business intelligence, or related operational analytics environments required
  • 3+ years using workforce management tools, telephony systems, automated call distribution technologies, and related reporting or analytics platforms required
  • Knowledge of workforce management principles, including forecasting, capacity planning, scheduling, real-time resource management, interval-level service drivers, staffing models, and service level performance management.
  • Experience using workforce management, telephony, and automated call distribution tools such as Aspect, Blue Pumpkin, IEX, Avaya, Cisco, or comparable systems to support contact center planning, reporting, and operational decision-making.
  • Experience developing workforce analytics, performance reports, operational metrics, and root-cause insights that identify improvement opportunities and support leadership decisions in a contact center or service center environment.
  • Knowledge of multi-site contact center operations, system interdependencies, technology roadmaps, contingency planning, budget inputs, and continuous improvement practices that support scalable and resilient workforce operations.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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About Grainger

Sourced by ZipRecruiter

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Industry

Office administration and facilities support services

Company size

10,000+ Employees

Headquarters location

Lake Forest, IL, US

Year founded

1927

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