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Workforce Management Manager Jobs in Raleigh, NC

Civic Credit Union

Workforce Management Scheduler

Raleigh, NC · On-site

$18.25 - $23.50/hr

Trains and mentors team members on workforce management tools and best practices. * Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness ...

Civic Credit Union

Workforce Management Scheduler

Raleigh, NC · On-site

$18.25 - $23.50/hr

Trains and mentors team members on workforce management tools and best practices. * Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness ...

KPMG

Manager, Workforce Transformation HCA

Raleigh, NC · On-site

Talent Management, Performance Management, Workforce Planning, HR Analytics, Organizational Design, Diversity, Equity and Inclusion; preferred two years of experience in advisory services within a ...

SCM Metal Products Inc

Payroll Manager

Durham, NC

Dayforce & Workforce Management * Provide hands-on Dayforce Payroll and Workforce Management support, including reporting, audits, troubleshooting, testing, and resolution of complex issues. * Ensure ...

Kymera International

Payroll Manager

Durham, NC · On-site +1

Dayforce & Workforce Management * Provide hands-on Dayforce Payroll and Workforce Management support, including reporting, audits, troubleshooting, testing, and resolution of complex issues. * Ensure ...

Socket.dev

Payroll Manager

Durham, NC · On-site

$90 - $130/hr

Dayforce & Workforce Management * Provide hands-on Dayforce Payroll and Workforce Management support, including reporting, audits, troubleshooting, testing, and resolution of complex issues. * Ensure ...

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Workforce Management Manager information

See Raleigh, NC salary details

$26.7K

$79.4K

$133.7K

How much do workforce management manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for workforce management manager in Raleigh, NC is $79,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $113,200.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Raleigh, NC?

The most popular types of Workforce Management jobs in Raleigh, NC are:

What are popular job titles related to Workforce Management Manager jobs in Raleigh, NC?

For Workforce Management Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Raleigh, NC look for?

The top searched job categories for Workforce Management Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Workforce Management Manager jobs?

Cities near Raleigh, NC with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $79,396 per year, or $38.2 per hour.

Labor Analyst, Workforce Management & Labor Planning

Advance Auto Parts, Inc.

Raleigh, NC • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Description
Position Summary
The Labor Analyst supports the Workforce Management Manager by executing the daily operational, system-support, configuration, maintenance, and validation work required to keep the enterprise WFM environment accurate, stable, and usable. The position serves as a hands-on resource for store and field support, recurring production activities, approved configuration changes, labor-budget and data loads, schedule-cycle support, testing, documentation, and issue resolution.
The analyst works closely with Store Operations, Field Leadership, Finance, HR, Payroll, Technology, and external vendors to resolve issues, protect data integrity, and support consistent labor-planning processes.
Key Responsibilities
Responsibility allocations are approximate and may shift based on business priorities.
  • WFM Support & Issue Management
  • Provide WFM support, resolve user issues, manage tickets, and coordinate escalations.
  • Track recurring issues and maintain support documentation.
  • Configuration & System Maintenance
  • Execute approved system configuration changes and organizational updates.
  • Monitor interfaces, jobs, and data feeds; maintain change-control documentation.
  • Labor Planning & Schedule Operations
  • Load and validate labor budgets, forecasts, and scheduling data.
  • Support schedule generation, reconcile labor data, and monitor key planning metrics.
  • Testing, Validation & Production Controls
  • Test system changes, releases, and integrations.
  • Perform validations, data reconciliations, and maintain audit documentation.
  • Reporting, Documentation & Training
  • Maintain reports, dashboards, SOPs, and training materials.
  • Support user training, governance activities, and critical WFM processes.

Qualifications
  • Education
  • Bachelor's degree in Business, Operations, Analytics, or a related field
  • Experience
  • 2+ years of experience in Workforce Management, HR Systems or related field.
  • Technical Skills
  • Working knowledge of WFM platforms (e.g., UKG, Reflexis, Blue Yonder, or similar)
  • Understanding of WFM system technical set ups

  • Analytical Skills
  • Strong proficiency in Excel and data analysis
  • Exposure to BI tools (Power BI, Tableau, or similar) preferred
  • Ability to communicate insights clearly and concisely

Preferred Qualifications
  • Experience supporting retail, service-based, or multi-unit operations
  • Exposure to labor compliance requirements
  • Interest in analytical modeling, forecasting, and optimization
  • Knowledge of SQL, Python, R etc.

Key Competencies
  • Strong analytical and problem-solving skills
  • Detail-oriented with an operational mindset
  • Willingness to learn and grow into greater ownership
  • Ability to balance data insights with practical execution
  • Excellent communication and collaboration skills
  • Ability to document processes and follow governance standards

Work Requirements
Limited off-hours availability may be required for critical loads, releases, incidents, or other time-sensitive WFM cycles. Occasional travel may be required. Duties may evolve with business needs.
Company Overview:
Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. Advance operates 4,500+ stores and distribution centers in the United States, Puerto Rico, and the U.S. Virgin Islands. The Company also serves independently owned CarQuest branded stores across these locations in addition to Mexico and various Caribbean Islands. When you join our team, you become one of 60,000 knowledgeable and experienced Team Members who are committed to providing outstanding customer service to our customers, communities, and each other every day.
Location & Work Availability:
This position is 4 days in office, 1 day remote per week, based at our corporate headquarters in Raleigh, North Carolina (North Hills)
Benefits Summary:
We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: https://jobs.advanceautoparts.com/us/en/benefits
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.
California Residents click below for Privacy Notice:
https://jobs.advanceautoparts.com/us/en/disclosures
Advance Auto Parts logo

About Advance Auto Parts

Sourced by ZipRecruiter

At Advance Auto Parts we have a passion for YES. Each day we are motivated by a passion to help our Customers. We have a commitment to advance the lives of our fellow Team Members, Customers, and the Communities where we live and work.

Industry

Motor vehicle and motor vehicle parts wholesalers, retail, internet and it and elementary and secondary schools

Company size

10,000+ Employees

Headquarters location

Raleigh, NC, US

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