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Wfm Manager Jobs in Raleigh, NC (NOW HIRING)

SCM Metal Products Inc

Payroll Manager

Durham, NC

Evaluate payroll and WFM configuration issues, coordinate required changes with Dayforce, and validate changes through appropriate testing. * Manage the Dayforce Managed Payroll relationship ...

Kymera International

Payroll Manager

Durham, NC · On-site +1

Evaluate payroll and WFM configuration issues, coordinate required changes with Dayforce, and validate changes through appropriate testing. * Manage the Dayforce Managed Payroll relationship ...

Kymera International

Payroll Manager

Durham, NC · On-site

Evaluate payroll and WFM configuration issues, coordinate required changes with Dayforce, and validate changes through appropriate testing. * Manage the Dayforce Managed Payroll relationship ...

Socket.dev

Payroll Manager

Durham, NC · On-site

$90 - $130/hr

Evaluate payroll and WFM configuration issues, coordinate required changes with Dayforce, and validate changes through appropriate testing. * Manage the Dayforce Managed Payroll relationship ...

InteLogix

Operations Manager - Finance

Morrisville, NC · On-site

$80K - $97K/yr

Partner with Operations, Workforce Management, and client leadership to deliver accurate reporting ... Partner with WFM, QA, HR, and Ops to drive alignment and accountability * Lead and develop finance ...

Whole Foods Market

Assistant Department Manager

Cary, NC

$19.05 - $33.20/hr

All positions must strive to support WFM core values and goals, promote national, regional, and ... Assists team leader with ordering and inventory management. * Works with Team Leader to resolve ...

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Wfm Manager information

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$22.4K

$59.6K

$99.6K

How much do wfm manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for wfm manager in Raleigh, NC is $59,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $67,100.00 per year, depending on experience, location, and employer.

What is a WFM manager?

Workforce Management (WFM) Managers are professionals responsible for overseeing staff scheduling, forecasting workload, and optimizing resource allocation within an organization. They use data analysis and specialized software to ensure that the right number of employees are available to meet business needs, particularly in customer service environments like call centers. WFM Managers play a key role in improving efficiency, reducing costs, and maintaining high service levels by balancing staffing with demand. Their responsibilities often include real-time monitoring, capacity planning, and reporting on workforce metrics.

What skills and qualifications are needed to thrive as a WFM manager?

To thrive as a WFM Manager, you need strong analytical skills, expertise in forecasting, scheduling, and capacity planning, typically supported by a degree in business, statistics, or a related field. Proficiency with WFM software like NICE, Verint, or Genesys, and certifications in workforce management tools or methodologies, are highly valued. Exceptional communication, leadership, and problem-solving abilities help you effectively lead teams and collaborate across departments. These skills and qualities are crucial to ensure optimal staffing, efficient operations, and high customer satisfaction in dynamic environments.

What are common challenges faced by a WFM manager and how can they be addressed?

One of the most common challenges for a WFM (Workforce Management) Manager is accurately forecasting staffing needs to balance operational efficiency with service quality. Fluctuating call volumes, unexpected absences, and changing business priorities can complicate scheduling. Successful WFM Managers proactively use historical data, real-time analytics, and close collaboration with operations teams to adjust plans quickly. Regular communication with both agents and leadership helps identify pain points early and implement effective solutions.

What is the difference between Wfm Manager vs Workforce Analyst?

AspectWfm ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Certified Workforce Planning Professional (CWPP) are commonUsually holds a bachelor’s degree in analytics, business, or related field; may also pursue certifications in data analysis or workforce planning
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service operationsAnalyzes data, develops reports, and provides insights to optimize workforce performance
Employer & Industry UsageFound in call centers, retail, healthcare, and other industries with large workforce management needsCommon in similar industries, focusing on data analysis to support workforce decisions

The Wfm Manager oversees the entire workforce management process, including team leadership and strategic planning, while the Workforce Analyst focuses on data analysis and reporting to inform staffing decisions. Both roles are essential in optimizing workforce efficiency but differ in scope and responsibilities.

Is a Wfm Manager a good career?

A WFM (Workforce Management) Manager is a valuable role responsible for optimizing staffing, scheduling, and resource allocation within organizations. It often requires skills in data analysis, forecasting, and use of workforce management tools, and can offer opportunities for advancement in operations and leadership. The career can be stable and rewarding for those interested in operational efficiency and team management.

Is a Wfm Manager a stressful job?

A Wfm (Workforce Management) Manager often faces stress due to managing staffing levels, meeting performance targets, and handling operational challenges. The role requires strong organizational skills and the ability to adapt to changing business needs, which can contribute to a high-pressure environment.

What are the most commonly searched types of Wfm jobs in Raleigh, NC?

The most popular types of Wfm jobs in Raleigh, NC are:

What are popular job titles related to Wfm Manager jobs in Raleigh, NC?

For Wfm Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Wfm Manager jobs in Raleigh, NC look for?

The top searched job categories for Wfm Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Wfm Manager jobs?

Cities near Raleigh, NC with the most Wfm Manager job openings:

Wfm Manager jobs near you

Director of Engineering, WFM Operations Research

Fidelity Investments

Durham, NC • On-site

Full-time

Posted 8 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 272 frontline employees who took The Breakroom Quiz

17th of 152 rated financial services

Job description


Note: Fidelity will not provide immigration sponsorship for this position.
The Role
Fidelity is building a modern, in-house Workforce Management (WFM) platform. You will own and build a constraint-solver foundation for the Contact Center Workforce Management schedule optimization engine leveraging a CP-SAT/OR-Tools engine at enterprise scale and reliability. This role is deeply a hands-on role, you will design, develop, and implement advance optimization models and algorithms to solve complex workforce planning and scheduling problems.
Key Responsibilities
  • Research, design, and develop optimization models for contact center workforce planning, scheduling and resource allocation.

  • Design and implement the schedule optimization engine using OR-Tools/CP-SAT

  • Own the constraint model end to end: formalize business rule into a solvable, maintainable model.

  • Build the production-grade solver as a service within the WFM platform that meets latency targets for real forecast group volumes

  • Define and validate schedule quality metrics (coverage attainment, constraint violations, solve time, solution stability across re-solves) and instrument the service so quality can be monitored in production.

  • Build and execute tests and validation of optimization algorithms to deliver performance, scalability, and accuracy

  • Collaborate with architects and engineering teams to integrate optimization models into an enterprise-grade optimization engine of the workforce management platform.

  • Effectively communicate and present findings, methodologies, and results to engineering and business stakeholders.

  • Partner with workforce-planning and real-time-analyst stakeholders to validate that generated schedules are operationally usable.

Required Qualifications
  • Bachelor's of master's degree in operations research, Mathematics, Computer Science, or a related field.

  • 5+ years of experience in applying operations research techniques to real-world problems

  • Hands-on production experience with OR-Tools, CP-SAT, or a comparable constraint-programming / mixed-integer-programming solver.

  • Strong foundation in linear programming, integer programming, or stochastic optimization.

  • Proficiency in Java, Python, or C++.

  • Experience with cloud platforms such as AWS, GCP, or Azure.

  • Experience working with large datasets and solving large scale optimization problems.

  • Direct experience modeling and solving workforce or resource scheduling problems.

  • Working knowledge of WFM domain.

  • Knowledge of distributed systems and event-driven architecture

Preferred Qualifications
  • Prior experience building scheduling or optimization capability at a WFM SaaS provider or a large in-house contact center operations team.

  • Familiarity with other solver technologies (e.g., Gurobi, CPLEX, OptaPlanner).

  • Experience in applying ML, AI, or Data Science

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Information Technology
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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