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Workforce Management Manager Jobs in Atlanta, GA

Metro One LPSG

Workforce Administrator

Atlanta, GA · On-site

Description The Workforce Administrator will analyze and report on intraday, daily, and weekly ... REQUIREMENTS Client and Management Interface * Monitor all issues that impact service levels with ...

Metro One LPSG

Workforce Administrator

Atlanta, GA

The Workforce Administrator will analyze and report on intraday, daily, and weekly staffing levels ... REQUIREMENTS Client and Management Interface * Monitor all issues that impact service levels with ...

Verida Inc

Call Center Manager (WI)

Villa Rica, GA · On-site

Responsible for leading day-to-day call center operations and workforce management activities to maximize human and technology resources while ensuring exceptional customer service, operational ...

Intuit

Staff Manager, AML Operations

Atlanta, GA · On-site

Staffing and capacity planning are owned by Workforce Management. This role partners with WFM on the operational inputs that make the schedule accurate, like speed to proficiency curves, planned time ...

Intuit

Staff Manager, AML Operations

Atlanta, GA · On-site

Staffing and capacity planning are owned by Workforce Management. This role partners with WFM on the operational inputs that make the schedule accurate, like speed to proficiency curves, planned time ...

Intuit

Staff Manager, AML Operations

Atlanta, GA · On-site

Staffing and capacity planning are owned by Workforce Management. This role partners with WFM on the operational inputs that make the schedule accurate, like speed to proficiency curves, planned time ...

Deloitte

UKG PRO HCM Senior Consultant

Atlanta, GA

Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...

UKG, Inc.

Mgr Tenant Management Operations

Atlanta, GA · On-site

Today, tens of millions of workers start and end their days with our workforce operating platform ... The Tenant Management Operations team is part of UKG's Engineering organization and is responsible ...

UKG

Mgr Tenant Management Operations

Atlanta, GA · On-site

Today, tens of millions of workers start and end their days with our workforce operating platform ... The Tenant Management Operations team is part of UKG's Engineering organization and is responsible ...

Xinnovit

Project Manager

Atlanta, GA

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

Intuit

Head of Core & Premium Accountant Support

Atlanta, GA · On-site

$52K - $69K/yr

Manage demand and capacity planning across the network in partnership with Workforce Management, balancing service levels, unit economics, and an evolving talent mix. * Serve as a senior escalation ...

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All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Atlanta, GA

Workforce Management Manager information

See Atlanta, GA salary details

$26.4K

$78.5K

$132.2K

How much do workforce management manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for workforce management manager in Atlanta, GA is $78,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $112,000.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Atlanta, GA?

The most popular types of Workforce Management jobs in Atlanta, GA are:

What are popular job titles related to Workforce Management Manager jobs in Atlanta, GA?

For Workforce Management Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Atlanta, GA look for?

The top searched job categories for Workforce Management Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Workforce Management Manager jobs?

Cities near Atlanta, GA with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $78,545 per year, or $37.8 per hour.

Workforce Administrator

Metro One LPSG

Atlanta, GA • On-site

Other

Re-posted 26 days ago

Metro One LPSG rating

5.7

Company rating: 5.7 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

74th of 118 rated security

Job description

Description
The Workforce Administrator will analyze and report on intraday, daily, and weekly staffing levels, staffing constraints such as absenteeism, attrition, contact volume trends, and other critical inputs to operational success. The Workforce Administrator will perform service level risk assessments and provide mitigation strategies to program management. The Workforce Administrator will be responsible for short- and long-term staffing functions such as creating new hire and shift selection schedules. The Workforce Administrator will also be responsible for designing exception protocols to insure productivity and compliance. The Workforce Administrator will also be expected to support ad-hoc projects as required.
REQUIREMENTS
Client and Management Interface
  • Monitor all issues that impact service levels with your assigned client(s) and take actions to resolve or reduce the impact. Notify support teams as required.
  • Perform operational and oversight responsibilities as required to ensure all Service Level Agreements (SLA's) are met.
  • Support the production, communication, & implementation of service level action plans.
  • Monitor staffing levels against scheduled plan to efficiently handle incoming work units at the prescribed service levels.
  • Evaluate facts surrounding schedule adherence, scheduling, and workforce management functions including operational situations which can impact productivity such as tool or system outages.
  • Provide recommendations for mitigation or correction to management for consideration.

Data Analysis/Synthesis
  • Ensure timely and accurate recording and reporting of metrics. Analyze data to outline any reasons for under/over performance and recommend actions to improve performance.
  • Develop root cause analyses in response to identified, emergent trends in Track Force data anomalies.
  • Must be able to effectively prioritize and manage multiple concurrent projects and complete high quality work.
  • Collate, assemble, and disseminate performance/metric reporting. On-going generation, creation, and maintenance of accurate data/reporting.
  • Evaluate and implement opportunities for improving workflow processes and automation of processes.
  • Run "what-if" scenarios for intraday staffing.

Communications
  • Attend, virtual or actual, client meetings for performance review.
  • Assist clients and management with technical issues (phones/NFC tags).
  • Communication with managers/supervisors for issue resolution (can be virtual, telephonic, or face-to-face). Work with operational and support teams to effectively plan non-productive time (NPT).
  • Develop relationships with leadership and workflow/capacity partners, to include sharing methodologies for process improvement.
  • Work closely with leadership to identify "hot spots" and take appropriate actions to mitigate any impact.
  • Lead meetings with WFC and other departments (i. e., Human Resources, Operations, Training, and Quality)
  • Communicate and interact effectively with operations and support functions to provide internal customers with information/data needs in a timely manner.

QUALIFICATIONS
  • A Bachelor's Degree in Computer Science, Information Systems, HR Management, Business Administration, or similar is a plus; not required
  • 3-5 years of experience as an HRIS Analyst in a related industry
  • Exceptional ability to gather and interpret data, as well as improve HRIS processes,
  • Ability to collaborate, provide technical support, and train staff,
  • Extensive experience in analyzing HRIS and HR performance metrics,
  • Advanced proficiency in database management and security,
  • Experience in documenting processes, as well as performing diagnostic tests. and audits,
  • Ability to keep up with technical innovation and trends in HRIS Analysis,
  • Exceptional interpersonal and communication skills,
  • Must be willing to participate in the Company's pre-employment screening process and continuously meet any applicable state, county, and municipal requirements for Security Officer.
  • Advanced skills using Microsoft Excel in a business environment.
  • Ability to prioritize and meet tight deadlines.
  • Analytical with meticulous attention to detail.
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
  • Demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolutions.
  • Proven ability to build relationships quickly.

PREFERRED QUALIFICATIONS
  • 1+ years of experience in a contact center environment preferred.
  • Lean training is an advantage. Kronos experience or Six Sigma Yellow/Green Belt certification is a plus.

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