This is a business-facing role: the successful candidate will spend significant time directly with HR, Payroll, and Workforce Management leaders, understanding how they work today and co-designing ...
This is a business-facing role: the successful candidate will spend significant time directly with HR, Payroll, and Workforce Management leaders, understanding how they work today and co-designing ...
WorkForce Software, an ADP company, is hiring a Senior Client Success Manager * Are you looking to ... To thrive in this role, you bring strong experience in client success, account management, or ...
WorkForce Software, an ADP company, is hiring a Senior Client Success Manager * Are you looking to ... To thrive in this role, you bring strong experience in client success, account management, or ...
Contact Management Associate
Atlanta, GA · On-site
Workforce Management & Operations * Track real-time inbound and outbound contact center performance. * Manage intraday call volume forecasts and allocation changes between HCA and vendor partners.
Contact Management Associate
Atlanta, GA · On-site
Workforce Management & Operations * Track real-time inbound and outbound contact center performance. * Manage intraday call volume forecasts and allocation changes between HCA and vendor partners.
Operationalize our AI-powered quality management system that monitors every expert interaction and ... Lead workforce planning, capacity management, and real-time scheduling optimization to meet dynamic ...
Operationalize our AI-powered quality management system that monitors every expert interaction and ... Lead workforce planning, capacity management, and real-time scheduling optimization to meet dynamic ...
Operationalize our AI-powered quality management system that monitors every expert interaction and ... Lead workforce planning, capacity management, and real-time scheduling optimization to meet dynamic ...
Operationalize our AI-powered quality management system that monitors every expert interaction and ... Lead workforce planning, capacity management, and real-time scheduling optimization to meet dynamic ...
Operationalize our AI-powered quality management system that monitors every expert interaction and ... Lead workforce planning, capacity management, and real-time scheduling optimization to meet dynamic ...
Operationalize our AI-powered quality management system that monitors every expert interaction and ... Lead workforce planning, capacity management, and real-time scheduling optimization to meet dynamic ...
Workforce Administrator
Atlanta, GA · On-site
Description The Workforce Administrator will analyze and report on intraday, daily, and weekly ... REQUIREMENTS Client and Management Interface * Monitor all issues that impact service levels with ...
Workforce Administrator
Atlanta, GA · On-site
Description The Workforce Administrator will analyze and report on intraday, daily, and weekly ... REQUIREMENTS Client and Management Interface * Monitor all issues that impact service levels with ...
... Workforce Management, or VMS implementations. • Knowledge of contractor lifecycle processes including onboarding, offboarding, and governance. • Prosci certification preferred with strong ...
... Workforce Management, or VMS implementations. • Knowledge of contractor lifecycle processes including onboarding, offboarding, and governance. • Prosci certification preferred with strong ...
Workforce Administrator
Atlanta, GA · On-site
The Workforce Administrator will analyze and report on intraday, daily, and weekly staffing levels ... REQUIREMENTS Client and Management Interface * Monitor all issues that impact service levels with ...
Workforce Administrator
Atlanta, GA · On-site
The Workforce Administrator will analyze and report on intraday, daily, and weekly staffing levels ... REQUIREMENTS Client and Management Interface * Monitor all issues that impact service levels with ...
Business Systems Analyst
Atlanta, GA · Hybrid
This role serves as a key resource for workforce management processes, helping teams optimize scheduling, staffing, and labor planning to support operational goals and customer service. The Business ...
Business Systems Analyst
Atlanta, GA · Hybrid
This role serves as a key resource for workforce management processes, helping teams optimize scheduling, staffing, and labor planning to support operational goals and customer service. The Business ...
Business Systems Analyst
Atlanta, GA · On-site
This role serves as a key resource for workforce management processes, helping teams optimize scheduling, staffing, and labor planning to support operational goals and customer service. The Business ...
Business Systems Analyst
Atlanta, GA · On-site
This role serves as a key resource for workforce management processes, helping teams optimize scheduling, staffing, and labor planning to support operational goals and customer service. The Business ...
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per ...
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per ...
Call Center Manager (WI)
Villa Rica, GA · On-site
Responsible for leading day-to-day call center operations and workforce management activities to maximize human and technology resources while ensuring exceptional customer service, operational ...
Quick apply
Call Center Manager (WI)
Villa Rica, GA · On-site
Responsible for leading day-to-day call center operations and workforce management activities to maximize human and technology resources while ensuring exceptional customer service, operational ...
Program Manager, Vendor Management Operations
Atlanta, GA · Remote
$100K - $132K/yr
We\'re hiring a Program Manager, Vendor Management Operations to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a ...
Program Manager, Vendor Management Operations
Atlanta, GA · Remote
$100K - $132K/yr
We\'re hiring a Program Manager, Vendor Management Operations to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a ...
Program Manager, Vendor Management Operations
Atlanta, GA · Remote
$100K - $132K/yr
We're hiring a Program Manager, Vendor Management Operations to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a ...
Quick apply
Program Manager, Vendor Management Operations
Atlanta, GA · Remote
$100K - $132K/yr
We're hiring a Program Manager, Vendor Management Operations to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a ...
Program Manager, Vendor Management Operations
Atlanta, GA · On-site
$100K - $132K/yr
We're hiring a Program Manager, Vendor Management Operations to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a ...
Program Manager, Vendor Management Operations
Atlanta, GA · On-site
$100K - $132K/yr
We're hiring a Program Manager, Vendor Management Operations to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a ...
Workday Integrations Manager
Atlanta, GA · On-site
We bring sector experience and cross-domain insight to help clients solve complex workforce ... management, and risk mitigation * 6+ years of experience translating complex technical concepts ...
Workday Integrations Manager
Atlanta, GA · On-site
We bring sector experience and cross-domain insight to help clients solve complex workforce ... management, and risk mitigation * 6+ years of experience translating complex technical concepts ...
UKG PRO WFM Time Keeping Senior Consultant
Atlanta, GA · On-site
$101K - $123K/yr
Implementing UKG Pro Workforce Management Timekeeping modules, including Time and Attendance, Leave, Accruals, Attestation, and Boomi integration support * Supporting full lifecycle workforce ...
UKG PRO WFM Time Keeping Senior Consultant
Atlanta, GA · On-site
$101K - $123K/yr
Implementing UKG Pro Workforce Management Timekeeping modules, including Time and Attendance, Leave, Accruals, Attestation, and Boomi integration support * Supporting full lifecycle workforce ...
UKG PRO WFM Time Keeping Senior Consultant
Atlanta, GA · On-site
$101K - $123K/yr
Implementing UKG Pro Workforce Management Timekeeping modules, including Time and Attendance, Leave, Accruals, Attestation, and Boomi integration support * Supporting full lifecycle workforce ...
UKG PRO WFM Time Keeping Senior Consultant
Atlanta, GA · On-site
$101K - $123K/yr
Implementing UKG Pro Workforce Management Timekeeping modules, including Time and Attendance, Leave, Accruals, Attestation, and Boomi integration support * Supporting full lifecycle workforce ...
Account Manager
Atlanta, GA · On-site
Strong experience with IT staffing delivery and workforce management * Knowledge of contingent workforce strategies, Time and Materials (T&M) engagements, and workforce program operations
Account Manager
Atlanta, GA · On-site
Strong experience with IT staffing delivery and workforce management * Knowledge of contingent workforce strategies, Time and Materials (T&M) engagements, and workforce program operations
Workforce Management Manager information
See Atlanta, GA salary details
$26.4K - $36.1K
9% of jobs
$36.1K - $45.7K
13% of jobs
$48.1K is the 25th percentile. Wages below this are outliers.
$45.7K - $55.3K
12% of jobs
$55.3K - $64.9K
9% of jobs
The median wage is $71.9K / yr.
$64.9K - $74.5K
9% of jobs
$74.5K - $84.1K
5% of jobs
$84.1K - $93.8K
4% of jobs
$93.8K - $103.4K
6% of jobs
$106.2K is the 75th percentile. Wages above this are outliers.
$103.4K - $113K
22% of jobs
$113K - $122.6K
6% of jobs
$122.6K - $132.2K
3% of jobs
$26.4K
$78.5K
$132.2K
How much do workforce management manager jobs pay per year?
What is the difference between Workforce Management Manager vs Workforce Analyst?
| Aspect | Workforce Management Manager | Workforce Analyst |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are common | Usually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred |
| Work Environment | Leads teams, manages scheduling, forecasting, and resource allocation in call centers or service industries | Analyzes data, develops reports, and provides insights to optimize staffing and operations |
| Employer & Industry Usage | Used across call centers, retail, healthcare, and customer service industries | Common in similar industries, focusing on data analysis and reporting |
While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.
What are the key skills and qualifications needed to thrive as a workforce management manager?
What does a workforce management manager do?
What are some common challenges faced by workforce management managers, and how can they be addressed?
Full-time
Medical, Dental, Retirement
Posted 7 days ago
Job description
Job ID: 527322
CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.
Position Overview
We are seeking an experienced SAP Manager to own the Hire to Retire (H2R) process landscape, spanning SAP SuccessFactors Employee Central (EC), Employee Central Payroll (ECP), and Time Management leveraging Workforce Software. The ideal candidate is a strong business partner who can align HR technology initiatives with strategic workforce objectives and drive digital transformation, backed by deep hands-on expertise across core HR data management, payroll processing, time and attendance, and the multiple hands-on integrations connecting SuccessFactors to S/4HANA and other internal and external systems.
This is a business-facing role: the successful candidate will spend significant time directly with HR, Payroll, and Workforce Management leaders, understanding how they work today and co-designing how they should work tomorrow. As process owner, this person will lead discovery and design workshops, map current- and future-state processes, and drive continuous improvement across the hire-to-retire value chain. The role also leads a team of SAP H2R functional resources, driving system enhancements, hands-on configuration, and ensuring seamless integrations across the SAP and HR technology ecosystem, and enabling accurate workforce reporting through SAP Datasphere and SAP Analytics Cloud (SAC).
Key Responsibilities (Essential Duties and Functions)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Business Process Design & Improvement
- Act as the primary business-facing process owner for H2R — spending regular, recurring time with business leads in HR, Payroll, and Workforce Management.
- Partner directly with business stakeholders to understand gaps and pain points, translate business needs into functional requirements, and design scalable, efficient H2R processes.
- Define and track KPIs and process performance metrics jointly with business owners, and report progress back to them on a regular cadence.
- Establish and run a standing business process governance forum (e.g., monthly H2R process review) to surface emerging issues, prioritize backlog items, and keep process design decisions transparent and business-led.
Driving Design Workshops & Business Engagement
- Own end-to-end workshop planning and delivery: define objectives, identify the right stakeholders, build the agenda, and drive the session to concrete, documented decisions and next steps.
- Plan and facilitate requirements-gathering and process design workshops with cross-functional stakeholders across HR, Payroll, and Workforce Management — driving discussions toward decisions rather than open-ended brainstorming.
- Run fit-gap and solution design sessions with business and technical teams, presenting options, trade-offs, and recommendations, and driving alignment on process decisions and configuration approaches.
- Use visual facilitation techniques (process maps, whiteboarding, journey maps) in live sessions to help business stakeholders see and agree on the proposed design in real time.
- Manage constructive conflict in workshops — surfacing and resolving competing priorities between functions (e.g., HR, Payroll, and Workforce Management) to reach a workable, business-endorsed outcome.
SuccessFactors Employee Central (EC)
- Own the end-to-end SuccessFactors EC process, including core HR data management, org management, and position management.
- Drive employee lifecycle process design, including hire, transfer, promotion, and termination workflows.
- Partner with HR to streamline self-service processes and improve data quality and governance.
- Ensure accurate integration between EC and downstream systems for payroll, benefits, and reporting.
Employee Centrall Payroll (ECP) & Time Management
- Own the SAP ECP payroll process, including payroll processing, reconciliation, and off-cycle runs.
- Oversee Time Management processes leveraging Workforce Software, including time and attendance, scheduling, and absence management.
- Drive integration between time data and payroll to ensure accurate labor costing and timely pay runs.
- Partner with Payroll and Workforce Management teams to reduce processing exceptions and improve compliance.
Systems Integration
- Own the hands-on, end-to-end integration landscape connecting SuccessFactors EC/ECP with SAP S/4HANA and other internal and external systems.
- Design and oversee integrations with finance, cost accounting, benefits providers, third-party payroll vendors, and regulatory/tax authorities.
- Ensure integration reliability, monitoring, and error handling across the H2R technology ecosystem.
- Partner with enterprise architecture and middleware teams to maintain a scalable, well-governed integration framework.
Reporting & Analytics
- Own workforce reporting strategy leveraging SAP Datasphere for data modeling and SAP Analytics Cloud (SAC) for dashboards and visualization.
- Partner with HR, Payroll, and Finance leaders to define reporting requirements and self-service analytics capabilities.
- Drive standardization and continuous improvement of workforce reporting packages, including headcount, payroll cost, and time/attendance analytics.
- Ensure reporting outputs comply with data privacy, security, and audit requirements.
Team & Stakeholder Management
- Lead, mentor, and develop a team of SAP functional analysts/consultants supporting H2R.
- Act as primary liaison between business stakeholders (HR, Payroll, Workforce Management) and technical teams.
- Manage vendor and implementation partner relationships for H2R-related projects and integrations.
- Prepare and present status updates, roadmaps, and risk assessments to senior leadership.
Project & Change Management
- Lead SAP H2R enhancement projects, upgrades, and rollouts, including requirements gathering, solution design, testing, and deployment.
- Ensure proper documentation of business processes, configuration, and support procedures.
- Drive adherence to change management, testing, and release governance standards.
- Support audits and ensure compliance/internal controls across H2R processes.
Qualifications
Required Qualifications
- Bachelor's degree in Human Resources, Information Technology, Business Administration, or equivalent experience.
- 15+ years of overall SAP experience, with 5+ years in a managerial or team lead capacity.
- Strong hands-on functional experience with SAP SuccessFactors Employee Central (EC) and Employee Central Payroll (ECP).
- Hands-on experience with Time Management processes and Workforce Software.
- Hands-on experience designing and supporting multiple integrations between SuccessFactors, S/4HANA, and internal/external systems.
- Experience with reporting and analytics tools, including SAP Datasphere and SAP Analytics Cloud (SAC).
- Excellent stakeholder management, communication, and leadership skills.
Preferred Qualifications
- Experience with SAP S/4HANA HCM/Payroll integration scenarios.
- SAP certification(s) in SuccessFactors EC, ECP, or related modules.
- Hands-on experience with integration/middleware tools such as SAP Cloud Integration (CPI), Boomi, or equivalent.
- Familiarity with SAP Datasphere and SAP Analytics Cloud (SAC) data modeling and dashboard design.
- Experience working in an Agile/Scrum delivery environment.
- Prior experience in a shared services or global SAP Center of Excellence (COE) model.
Key Competencies
- Strategic and process-oriented thinking with strong attention to detail and data accuracy.
- Ability to manage multiple projects and priorities in a fast-paced construction environment.
- Strong cross-functional collaboration across IT, HR, Payroll, and Workforce Management.
- Vendor and stakeholder management skills.
- Team leadership and mentoring capability.
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.