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Workforce Management Associate Jobs in Atlanta, GA

ADP

Sr. Workforce Planning Specialist

Alpharetta, GA · Hybrid

ACW, AUX and time logged off) to determine an associate's availability. Reports the information to the Workforce Manager and/or leadership as necessary. * Prepares various reports (ie adherence ...

ADP

Sr. Workforce Planning Specialist

Alpharetta, GA · On-site

ACW, AUX and time logged off) to determine an associate's availability. Reports the information to the Workforce Manager and/or leadership as necessary. * Prepares various reports (ie adherence ...

3M HEALTHCARE

Workforce Development Manager

Smyrna, GA · On-site

$65 - $90/hr

Position Overview The Workforce Manager is responsible for managing a manpower pool of 50-100 team ... High School Diploma or GED; alternatively Associate Degree. * Experience: 2 to 4 years of ...

Morgan Stanley

Wealth Management Associate

Atlanta, GA · On-site

Wealth Management Associate Wealth Management Associates provide exceptional service to our clients ... workforce. At the request of FA/PWA/team, participating in existing client and/or prospective ...

Morgan Stanley

Wealth Management Associate

Atlanta, GA · On-site

Wealth Management Associate Wealth Management Associates provide exceptional service to our clients ... Our workforce reflects a broad cross-section of the global communities in which we operate ...

Intuit

Staff Manager, AML Operations

Atlanta, GA · On-site

Staffing and capacity planning are owned by Workforce Management. This role partners with WFM on the operational inputs that make the schedule accurate, like speed to proficiency curves, planned time ...

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Workforce Management Associate information

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How much do workforce management associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for workforce management associate in Atlanta, GA is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.42 per hour, depending on experience, location, and employer.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Atlanta, GA?

The most popular types of Workforce Management jobs in Atlanta, GA are:

What are popular job titles related to Workforce Management Associate jobs in Atlanta, GA?

For Workforce Management Associate jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Workforce Management Associate jobs in Atlanta, GA look for?

The top searched job categories for Workforce Management Associate jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Workforce Management Associate jobs?

Cities near Atlanta, GA with the most Workforce Management Associate job openings:

Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 2% Contract, and 1% Nights. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $38,033 per year, or $18.3 per hour.

Workforce Management Coordinator - WI

Verida Inc

Villa Rica, GA • On-site

Full-time, Part-time

PTO

Re-posted 12 days ago

Verida rating

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

LOCATION: HQ Villa Rica, Ga

POSITION CONTINGENT UPON AWARD OF CONTRACT


SUMMARY: To monitor real-time workforce staff to ensure and report on attendance and schedule adherence to support business needs.  To assist in managing local scheduling and real-time operations which facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, and economic goals.  Plan and develop systems and procedures to improve the operating quality and efficiency of the department. 

ESSENTIAL FUNCTIONS:

  • Oversees daily real-time call queue skilling, attendance and schedule adherence monitoring using available tools, and maximizes productivity and efficiency through communication and skilling to acquire business service levels consistently.
  • Support the daily activities of Call Center Scheduling and Call Center Operations to maximize scheduling and real-time resource utilization; analyze and recommend the part-time, flexible, and full-time employee mix for the site.
  • Involved in the approval process for all agents' Paid Time Off, Voluntary Time Off, and Overtime. Ensures that approvals or denials always align with the needs of the business.  
  • Interfaces with Operations management to ensure smooth scheduling coordination and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
  • Ensures communication of real-time staffing changes to Call Center Manager, Supervisors, and Team Leaders as needed to manage schedule adherence notifying and escalating within the site and the Network as warranted.
  • Supports contingency plans as needed; escalates and directs activities during systems problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues to local and network management, and participates in post-mortem analysis of problems providing input for future process improvements.
  • Approves schedules developed by Call Center Leadership and works with local management to communicate and fill schedules and handle exceptions.
  • Review ongoing performance results to targets. Takes corrective measures with authorization, escalates as needed.
  • Participates in daily, weekly, monthly and annual planning process as appropriate.
  • Performs all duties and responsibilities in a timely and effective manner following established company policies to achieve the overall objectives of this position.
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
  • Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  • Compiles and sends daily/weekly/monthly call center reporting requests as required to support staffing and performance metric needs.

REQUIRED SKILLS AND ABILITIES

  • Approximately 2 years of previous operations workforce experience including forecasting, scheduling and real-time operations management
  • Effective communicator in listening, speaking and writing.
  • Experience using workforce Management software
  • Intermediate knowledge with reporting tools including MS Excel
  • Experience in a production or call center environment

QUALIFICATION 

  • Associate Degree or three related experience or training.
  • 2+ years’ experience in real-time call center monitoring.

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