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Workforce Management Manager Jobs in Lilburn, GA

KPMG

Manager, Workforce Management - UKG

Atlanta, GA · On-site

KPMG is currently seeking a Manager, Workforce Management -UKG to join our Advisory Services practice. Responsibilities: * Led end-to-end workstreams for UKG Workforce Management implementations ...

Georgia

Director of Workforce Management

Atlanta, GA

Director of Workforce Management Job Requisition ID: JR0000000228 Number of Openings: 1 Shift: Day (United States of America) Compensation Details: DEPENDS ON QUALIFICATIONS The Georgia Department of ...

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · Hybrid

$100K - $138K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll ... The job holder may be required to perform other duties as deemed appropriate by their manager from ...

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · On-site

$100K - $138K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll ... The job holder may be required to perform other duties as deemed appropriate by their manager from ...

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · On-site

$100K - $138K/yr

The Senior Engineer will serve as the technical lead for Workforce Management and Payroll integrations, ensuring secure and scalable solutions while collaborating with various teams to enhance system ...

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Workforce Management Manager information

See Lilburn, GA salary details

$25.2K

$75K

$126.2K

How much do workforce management manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for workforce management manager in Lilburn, GA is $74,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $106,900.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Lilburn, GA?

The most popular types of Workforce Management jobs in Lilburn, GA are:

What job categories do people searching Workforce Management Manager jobs in Lilburn, GA look for?

The top searched job categories for Workforce Management Manager jobs in Lilburn, GA are:

What cities near Lilburn, GA are hiring for Workforce Management Manager jobs?

Cities near Lilburn, GA with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you

Project Manager - Workforce Management (WFM)

Cumming, GA • On-site

Cerebra Consulting Inc
IT Services • 51 - 200 employees
Learn more about Cerebra Consulting Incexternal

Contractor

Re-posted 10 days ago

Job description

Cerebra Consulting Inc is a System Integrator and IT Services Solution provider with a focus on Big Data, Business Analytics, Cloud Solutions, Amazon Web Services, Salesforce, Oracle EBS, Peoplesoft, Hyperion, Oracle Configurator, Oracle CPQ, Oracle PLM and Custom Application Development. Utilizing solid business experience, industry-specific expertise, and proven methodologies, we consistently deliver measurable results for our customers. Cerebra has partnered with leading enterprise software companies and cloud providers such as Oracle, Salesforce, Amazon and able to leverage these partner relationships to deliver high-quality, end-to-end customer solutions that are targeted to the needs of each customer.
 
 
 
 
 

Job Title: Project Manager – Workforce Management (WFM)
Location: Cumming, GA (Onsite/Hybrid)
Job Type: Contract
Experience: 10+ Years

 

Job Description

We are seeking an experienced Project Manager – Workforce Management (WFM) to lead and deliver Workforce Management initiatives for a large enterprise environment. The ideal candidate will have a strong background in project management, workforce management solutions, stakeholder engagement, and cross-functional team leadership. This role requires excellent communication, planning, and execution skills to ensure successful project delivery while meeting business objectives.

 

Key Responsibilities

  • Lead end-to-end Workforce Management (WFM) projects from initiation through implementation and post-production support.
  • Develop project plans, timelines, budgets, resource allocation, and risk mitigation strategies.
  • Coordinate with business stakeholders, IT teams, vendors, and leadership to define project scope and objectives.
  • Manage multiple workstreams while ensuring projects are delivered on time, within scope, and within budget.
  • Facilitate project meetings, status updates, steering committee presentations, and executive reporting.
  • Identify project risks, issues, and dependencies, and implement mitigation plans.
  • Oversee requirements gathering, solution design, testing, deployment, and user adoption activities.
  • Ensure adherence to project governance, quality standards, and organizational PMO methodologies.
  • Collaborate with Workforce Management, HR, Payroll, Operations, and IT teams to optimize business processes.
  • Manage change requests, project documentation, and lessons learned.
  • Support vendor management and coordinate implementation activities for WFM solutions.
  • Monitor project KPIs and provide regular progress reports to senior leadership.

 

Required Qualifications

  • Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field.
  • 10+ years of project management experience with enterprise-level implementations.
  • Hands-on experience delivering Workforce Management (WFM) projects.
  • Strong understanding of project management methodologies including Agile, Scrum, and Waterfall.
  • Experience with project management tools such as Microsoft Project, Jira, Azure DevOps, or Smartsheet.
  • Excellent stakeholder management, communication, and presentation skills.
  • Strong analytical, organizational, and problem-solving abilities.
  • Experience managing cross-functional teams in hybrid or onsite environments.

 

Preferred Qualifications

  • PMP, PMI-ACP, Scrum Master, or equivalent project management certification.
  • Experience implementing WFM platforms such as UKG Pro WFM (Kronos), WorkForce Software, Oracle WFM, ADP Workforce Manager, or NICE/IEX.
  • Experience with HRIS, Payroll, and Time & Attendance integrations.
  • Knowledge of workforce scheduling, forecasting, labor compliance, and reporting.
  • Experience working in manufacturing, healthcare, retail, or enterprise environments.

 

Primary Skills

Project Management, Workforce Management (WFM), UKG/Kronos, Agile, Scrum, Waterfall, Stakeholder Management, Risk Management, Jira, Microsoft Project, HRIS, Time & Attendance, Resource Planning, Budget Management, Change Management, Executive Reporting.

Thanks,

Anwar Shaik

US IT Recruiter

Cerebra Consulting Inc

Email - anwar.shaik@cerebra-consulting.com

Phone: 18148312413 x 175