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Workforce Management Manager Jobs in Atlanta, GA

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · On-site

$100K - $138K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll ... The job holder may be required to perform other duties as deemed appropriate by their manager from ...

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · On-site

$100K - $138K/yr

The Senior Engineer will serve as the technical lead for Workforce Management and Payroll integrations, ensuring secure and scalable solutions while collaborating with various teams to enhance system ...

KPMG

Director, Workforce Transformation

Atlanta, GA · On-site

Modernize end-to-end talent management (Competencies & Skills Development, Performance Management, Workforce Management & Planning, Talent Acquisition, Learning & Development, Organization/Leadership ...

ADP

Sr. Workforce Planning Specialist

Alpharetta, GA · Hybrid

This role uses forecasting data, business trends, and workforce management tools to align staffing with demand, minimize costs, and support operational performance. Key Responsibilities: * Updates ...

ADP

Sr. Workforce Planning Specialist

Alpharetta, GA · On-site

This role uses forecasting data, business trends, and workforce management tools to align staffing with demand, minimize costs, and support operational performance. Key Responsibilities: * Updates ...

CRH

SAP Manager - Hire to Retire (H2R)

Atlanta, GA · On-site

This is a business-facing role: the successful candidate will spend significant time directly with HR, Payroll, and Workforce Management leaders, understanding how they work today and co-designing ...

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All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Atlanta, GA

Workforce Management Manager information

See Atlanta, GA salary details

$26.4K

$78.5K

$132.2K

How much do workforce management manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for workforce management manager in Atlanta, GA is $78,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $112,000.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Atlanta, GA? The most popular types of Workforce Management jobs in Atlanta, GA are:
What are popular job titles related to Workforce Management Manager jobs in Atlanta, GA? For Workforce Management Manager jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Atlanta, GA look for? The top searched job categories for Workforce Management Manager jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Workforce Management Manager jobs? Cities near Atlanta, GA with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you

Workforce Management Coordinator - WI

Verida Inc

Villa Rica, GA • On-site

Full-time, Part-time

PTO

Posted 19 days ago

Verida rating

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

LOCATION: HQ Villa Rica, Ga

POSITION CONTINGENT UPON AWARD OF CONTRACT


SUMMARY: To monitor real-time workforce staff to ensure and report on attendance and schedule adherence to support business needs. To assist in managing local scheduling and real-time operations which facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, and economic goals. Plan and develop systems and procedures to improve the operating quality and efficiency of the department.

ESSENTIAL FUNCTIONS:

  • Oversees daily real-time call queue skilling, attendance and schedule adherence monitoring using available tools, and maximizes productivity and efficiency through communication and skilling to acquire business service levels consistently.
  • Support the daily activities of Call Center Scheduling and Call Center Operations to maximize scheduling and real-time resource utilization; analyze and recommend the part-time, flexible, and full-time employee mix for the site.
  • Involved in the approval process for all agents' Paid Time Off, Voluntary Time Off, and Overtime. Ensures that approvals or denials always align with the needs of the business.
  • Interfaces with Operations management to ensure smooth scheduling coordination and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
  • Ensures communication of real-time staffing changes to Call Center Manager, Supervisors, and Team Leaders as needed to manage schedule adherence notifying and escalating within the site and the Network as warranted.
  • Supports contingency plans as needed; escalates and directs activities during systems problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues to local and network management, and participates in post-mortem analysis of problems providing input for future process improvements.
  • Approves schedules developed by Call Center Leadership and works with local management to communicate and fill schedules and handle exceptions.
  • Review ongoing performance results to targets. Takes corrective measures with authorization, escalates as needed.
  • Participates in daily, weekly, monthly and annual planning process as appropriate.
  • Performs all duties and responsibilities in a timely and effective manner following established company policies to achieve the overall objectives of this position.
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
  • Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  • Compiles and sends daily/weekly/monthly call center reporting requests as required to support staffing and performance metric needs.

REQUIRED SKILLS AND ABILITIES

  • Approximately 2 years of previous operations workforce experience including forecasting, scheduling and real-time operations management
  • Effective communicator in listening, speaking and writing.
  • Experience using workforce Management software
  • Intermediate knowledge with reporting tools including MS Excel
  • Experience in a production or call center environment

QUALIFICATION

  • Associate Degree or three related experience or training.
  • 2+ years’ experience in real-time call center monitoring.

What Verida employees say

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