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Workforce Management Manager Jobs in Oregon (NOW HIRING)

TekWissen group is a workforce management provider throughout the USA and many other countries in the world. Our client is a leading biotechnology company that combines technological insight with ...

Lifted is the first talent, country, and contract-agnostic contingent workforce management solution, giving enterprises a unified way to source, contract, manage, and pay any type of contingent ...

Store Manager Trainee

Beaverton, OR · On-site

$78K - $97K/yr

Payroll budget management, workforce management and scheduling. * Facilitate effective communication and partnerships among the store team, district and regional management teams, and other partners ...

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Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.

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Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What is the highest paying manager job?

The highest paying manager roles often include executive positions such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO), with salaries frequently exceeding several hundred thousand dollars annually. In the context of workforce management, senior-level managers like Director of Workforce Management or VP of Operations can also earn high salaries, especially in large organizations or industries with specialized skills and certifications.

Is workforce management the same as HR?

Workforce Management Managers focus on optimizing staffing, scheduling, and labor productivity using tools like forecasting and scheduling software. Human Resources (HR) handles employee relations, recruitment, compliance, and benefits. While both roles support organizational staffing, they have distinct responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

Is WFM a good career?

Workforce Management (WFM) is a viable career path that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong analytical skills, attention to detail, and often involves working in fast-paced environments such as call centers or retail operations. The role offers opportunities for advancement and specialization in areas like data analysis or operations management.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and labor costs using tools like forecasting and scheduling software. While WFM managers collaborate with HR, they primarily concentrate on operational workforce planning rather than employee relations or HR policies.
What are the most commonly searched types of Workforce Management jobs in Oregon? The most popular types of Workforce Management jobs in Oregon are:
What are popular job titles related to Workforce Management Manager jobs in Oregon? For Workforce Management Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Oregon look for? The top searched job categories for Workforce Management Manager jobs in Oregon are:
What cities in Oregon are hiring for Workforce Management Manager jobs? Cities in Oregon with the most Workforce Management Manager job openings:
Infographic showing various Workforce Management Manager job openings in Oregon as of June 2026, with employment types broken down into 1% As Needed, 89% Full Time, 6% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.
Director, Global Workforce Administration

Director, Global Workforce Administration

Ball Corporation

Millersburg, OR • On-site, Remote

Other

Posted 21 days ago


Ball rating

7.7

Company rating: 7.7 out of 10

Based on 22 frontline employees who took The Breakroom Quiz


Job description

Primary Purpose of the Position:

The Global Director of Workforce Administration is a senior HR operations leader responsible for shaping and delivering a seamless, technologyenabled, and compliant workforce administration ecosystem across Ball. Reporting to the VP of GBS, this role serves as a driver of the Networked HR Model, ensuring that employee lifecycle processes, talent operations, and total rewards administration are efficient, scalable, and aligned with business growth and transformation.

This leader will partner with the HR organization to transition workforce administration from a regional to a centralized global model.  While transitioning, will drive global standardization, operational excellence, and continuous improvement to deliver a consistent and highquality employee experience. 

What Will You be Responsible For?

Leadership and service delivery:

  • Deliver the strategy for workforce administration, aligning processes, systems, and governance with the Networked HR Model.
  • Build and execute a multiyear roadmap for scalable, technologydriven HR operations.
  • Serve as a strategic advisor to senior HR and business leaders on workforce administration capabilities, risks, and opportunities.
  • Build, mentor, and develop a high-performing team, fostering a culture of collaboration, inclusion and accountability
  • Deliver training, coaching, and career development to foster an environment of continuous developmentEstablish and deliver to clear KPIs and performance metrics to drive excellence within the workforce administration team.

Governance & compliance:

  • Establish and maintain global governance frameworks for employee lifecycle transactions, data, talent operations, and total rewards administration ensuring compliance with labor laws, GDPR, and global HR data privacy regulations.
  • Ensure compliance with global, regional, and local labor regulations, data privacy requirements, and internal policies.
  • Partner with Legal, Audit, and Compliance to proactively manage risk and strengthen controls.

Operational excellence:

  • Lead the design, optimization, and delivery of endtoend employee lifecycle processes (hiretoretire).
  • Drive standardization and simplification across regions while enabling necessary local flexibility.
  • Implement continuous improvement methodologies to enhance accuracy, speed, and service quality.
  • Ensures smooth inquiry and issue resolution, employee support, and consistent workforce practices across the organization.
  • Utilize data analytics to track performance, optimize processes, and enhance employee satisfaction.

Technology & systems enablement:

  • Partner with Ball Technology teams to optimize HRIS platforms, automation, AI and digital tools supporting workforce administration.
  • Champion the adoption of selfservice, workflow automation, AI, and datadriven decisionmaking.
  • Ensure system configurations and processes support global consistency, compliance and IT standards.
  • Manages vendor relationships to ensure high-quality, cost-effective services, through vendor selection, negotiation, and performance monitoring.
  • Accountable for process delivery adoption, including use of technology solutions enabling process.

Crossfunctional partnership:

  • Collaborate with Talent Acquisition, Total Rewards, HR Business Partners, Payroll, IT and Finance to ensure seamless endtoend processes and alignment between workforce administration and business priorities.
  • Act as a key liaison between HR and business operations to ensure workforce administration supports organizational priorities.
  • Partner with global and regional leaders to understand needs, remove barriers, and drive adoption of standardized processes.

Financial management:

  • Manage and oversee the department budget, conducting cost analysis and optimization initiatives.
  • Negotiate vendor contracts, assess ROI on recruitment tools and initiatives, and implement cost-saving measures without compromising talent quality.

What Are We Looking For?

  • Minimum of a Bachelor's Degree in Human Resources or related field required; Master's degree preferred.
  • 10+ years of progressive HR operations, workforce administration, or shared services leadership experience required.
  • Proven success leading global teams and delivering largescale operational transformation required.
  • Required to demonstrated deep expertise in HR processes, HRIS platforms (e.g., Workday, SAP SuccessFactors), and compliance requirements.
  • Strong analytical, problemsolving, and processoptimization skills required.
  • Demonstrated ability to influence senior leaders and drive change across complex, matrixed organizations required.
  • Experience in a Global Business Services (GBS) or shared services environment preferred.
  • Background in manufacturing, supply chain, or similarly complex operational environments preferred.
  • Lean, Six Sigma, or continuous improvement certification preferred.

 

Compensation & Benefits:

  • This role can be based remotely; however, regular travel to Ball facilities may be required. 
  • Hiring Salary Range: $ 147,200 - $215,240 (USD)  (Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
  • This role will be eligible to participate in the annual incentive compensation plan.
  • Ball includes a comprehensive benefits structure, go to our career site and click "Total Rewards" to learn more.

When submitting your application to Ball, we encourage you to emphasize your skills, experience, and qualifications that align with the role. Under Colorado, California, Connecticut, Minnesota, and Pennsylvania law, you have the right to exclude or redact age-related details-such as your date of birth, school attendance dates, or graduation dates-from your resume, cover letter, CV, or other supporting documents (e.g., transcripts, certificates). 

Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic. 

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminum cans, cups to aerosol bottles that enable our customers to contribute to a better world. Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.

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