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Workforce Management Manager Jobs in Nebraska (NOW HIRING)

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Oversee scheduling, staffing, and productivity using workforce management tools * Implement virtual training, onboarding, and ongoing coaching programs * Analyze performance data to identify trends ...

Aerotek

Night Shift Contract Workforce Manager

Omaha, NE · On-site

$54K - $65K/yr

As a Night-Shift Contract Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and ...

Aerotek

Night Shift Contract Workforce Manager

Omaha, NE · On-site

$54K - $65K/yr

As a Night-Shift Contract Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and ...

LaborMax - Omaha, NE

SCISSOR LIFT OPERATOR

Omaha, NE · On-site

$18/hr

LaborMax Staffing offers streamlined workforce management using a combination of speed, compliance, and industry expertise to deliver the right talent for your needs. Company Description At LaborMax ...

Advantage-Solutions

District Manager

Omaha, NE · On-site

$90 - $130/hr

Workforce Management: * Manage and continually upskill and develop a roster of high performing Event Managers * Support Event Managers with appropriate location staffing levels, navigate TA resources ...

Club Demonstration Services

District Manager

Omaha, NE · On-site

Workforce Management: * Manage and continually upskill and develop a roster of high performing Event Managers * Support Event Managers with appropriate location staffing levels, navigate TA resources ...

Club Demonstration Services

District Manager

Omaha, NE · On-site

$90 - $130/hr

Workforce Management: * Manage and continually upskill and develop a roster of high performing Event Managers * Support Event Managers with appropriate location staffing levels, navigate TA resources ...

Accenture

Global Sales Delivery Lead

Atlanta, NE · On-site

Manage capacity planning, workforce strategy, hiring, onboarding, and team development initiatives. * Foster a high-performance culture focused on accountability, operational excellence ...

JARBO

Environmental Services Branch Manager

Omaha, NE · On-site

$100K - $125K/yr

... workforce management. This is an on-call, field-active leadership role requiring availability 24/7/365. Salary: $100,000-$125,000 annually. What We Offer * Salary range of $100,000-$125,000 based on ...

JARBO

Environmental Services Branch Manager

Omaha, NE · On-site

$100K - $125K/yr

... workforce management. This is an on-call, field-active leadership role requiring availability 24/7/365. Salary: $100,000-$125,000 annually. What We Offer * Salary range of $100,000-$125,000 based on ...

JARBO

Environmental Services Branch Manager

Omaha, NE

$100K - $125K/yr

... workforce management. This is an on-call, field-active leadership role requiring availability 24/7/365. Salary: $100,000-$125,000 annually. What We Offer * Salary range of $100,000-$125,000 based on ...

LaborMax - Omaha, NE

Be Seen First

SCISSOR LIFT OPERATOR

Omaha, NE · On-site

$18/hr

LaborMax Staffing offers streamlined workforce management using a combination of speed, compliance, and industry expertise to deliver the right talent for your needs.

Amazon

Area Manager

Omaha, NE · On-site

... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...

Amazon

Area Manager

Omaha, NE · On-site

... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...

Marsden Central

Area Manager - Omaha NE

Omaha, NE · On-site

$63K/yr

Use of eHub software for operations and workforce management * Expense coding in Concur * Conducting one-on-one sessions * Handling interviews, suspensions, and terminations Education and Experience

Marsden Central

Area Manager - Omaha NE

Omaha, NE

Use of eHub software for operations and workforce management * Expense coding in Concur * Conducting one-on-one sessions * Handling interviews, suspensions, and terminations Education and Experience

Firstnational

Director, Banking Contact Center

Omaha, NE · On-site

$112K - $191K/yr

Partner with workforce management to ensure proper staffing levels, scheduling, and resource allocation * Collaborate with HR to develop effective recruitment and retention strategies * Ensure proper ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Nebraska?

The most popular types of Workforce Management jobs in Nebraska are:

What are popular job titles related to Workforce Management Manager jobs in Nebraska?

For Workforce Management Manager jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Nebraska look for?

The top searched job categories for Workforce Management Manager jobs in Nebraska are:

What cities in Nebraska are hiring for Workforce Management Manager jobs?

Cities in Nebraska with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Call Center Manager

NextDeavor Inc.

Omaha, NE • Remote

$100K - $130K/yr

Contractor

Re-posted 29 days ago

Job description

Call Center Manager
Full-time
Omaha, NE, US
Exclusive confidential search — details shared with qualified applicants.
 
Become a Key Player as a Call Center Manager

You will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi–time-zone workforce.

Here’s How You’ll Make an Impact on the Team
  • Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended)
  • Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews
  • Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfaction
  • Oversee scheduling, staffing, and productivity using workforce management tools
  • Implement virtual training, onboarding, and ongoing coaching programs
  • Analyze performance data to identify trends and drive continuous improvement
  • Ensure compliance with company policies and quality standards across all operations
  • Present performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operations
Here’s What You’ll Need to Be Successful in This Role
  • Bachelor’s degree in Business, Management, or related field (or equivalent experience)
  • Proven experience managing a remote or distributed call center team
  • Strong understanding of call center KPIs, QA processes, and workforce management
  • Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)
  • Excellent communication and leadership skills with the ability to manage across time zones
Here’s What Else Might Help You Out
  • Experience managing global or multi-time-zone teams
  • Background in scaling or improving remote call center operations
  • Strong analytical mindset with experience driving performance improvement initiatives
Pay Range

$100,000 - $130,000

Ready to Make Your Mark?

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